Customer Service Representative

Nichole Fenyvesi

Halifax, NS B*K-*J* 902-***-****

***************@*****.***

To work in a collaborative team oriented environment that offers opportunities for growth and development HIGHLIGHT OF QUALIFICATIONS

• Experience in providing quality customer service

• Ability to work well and excel under pressure

• Able to think independently and quickly resolve problems

• Very organized, manage time effectively and efficiently

• Excellent problem solving and decision making skills

• Experience operating computer programs as required to get the job done RELEVANT SKILLS/EXPERIENCE

Customer Service

• Received and processed orders for goods and services

• Answered (in person or on the phone) inquires from customers

• Maintain stock in-between breaks of customer flow

• Able to move quickly to insure order is filled in a timely manor

• Explained to customers the services offered within the company

• Able to use a cash register in a timely fashion while producing proper change to give back to each customer Administrative

• Efficiently compiled, verified, recorded and organized information as required

• Open mail, sorted, and directed to the right individual and departments

• Assisted with overall workflow within the office environment Willing to relocate to: Dartmouth, NS - Halifax, NS WORK EXPERIENCE

Sales Associate

Sears - Halifax, NS - February 2014 to July 2017

Took forms of payment, Put clothing on racks, Organize, Upsold the customer Internship

YWCA Women's Sevices and Operations - Halifax, NS - July 2014 to January 2015 Nova Scotia Power

Customer Service issued tickets to clients on a computer data base Volunteer Work

Carring and learing center - Halifax, NS - July 2014 to August 2014 I volunteered my skills to the Caring And Learning Centre's summer program i personally called other organisation's to inquire about the lowest rate available and to book field trips for the months of July and August. Veterans filing Clerk

VETERAN AFFAIRS CANADA - Dartmouth, NS - 2009 to 2010 File veteran numbers and place in correct folder

• Being organized and orderly to ensure high level of productivity

• Worked as part of a collaborative and functional team Hairdressing Salon Assistant

SAINT MARYS BUSINESS DEVELOPMENT CENTRE - Halifax, NS - 2005 to 2007 Front desk receptionist, answered calls, booked appointments

• Maintained parlor cleanliness on a daily basis

• Client satisfaction was a high priority

Customer Service Representative

CONVERGYS - Halifax, NS - 2005 to 2006

Accepted prepaid payments from telephone customers

• Managed large customer call volumes, while maintaining customer satisfaction

• Compiled and maintained client support summaries and needs Store Front Cashier

TIM HORTONS - Dartmouth, NS - 2003 to 2006

Problem solving, decision making were key in a fast paced environment

• Responsible for large monetary transactions daily

• Marinating workspace cleanliness daily

• Positive public interaction daily

EDUCATION

Grade 12

Dartmouth High - Halifax, NS

September 1999 to June 2000

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