Customer Service Representative Healthcare
Resume:
PATRICIA ANN RICHARDSON
**-* ****** ******, ******, SC 29150 ● 803-***-**** ● ac1tzm@r.postjobfree.com
PROFESSIONAL PROFILE
Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality. Academic Honors Recognition / Honor Roll. Experienced with Microsoft Word, Excel, and Outlook.
KEY QUALIFICATIONS
Medical Billing Medical Administrative Patient Registration Medical Terminology
Medical Records Management Meaningful Use Medical Practice Management Systems Introduction to CPT
ICD-9-CM ICD-10-CM Coding Charge Entry Payment Posting Denials Appeals Referrals
Accounts Receivable Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway
Insurance Verification Reimbursement Systems Medical Basics and Healthcare Claim Cycle
Healthcare Payers Managed Care (HMO, PPO, and POS) Medicare / Medicaid Government Payers
Third Party Payers HIPAA Compliance Medical Charts Basic Anatomy & Physiology
EDUCATION
Ultimate Medical Academy
Health Sciences – Medical Office and Billing Specialist / Associate of Science Degree, 2017
Diploma – Medical Office and Billing Specialist, 2016
WORK EXPERIENCE
Nemours Alfred I. DuPont Hospital for Children Wilmington, DE 07/2005 - 10/2005
Medical Records Clerk
Filed medical documents and updated patient information.
Verified insurance and performed data entry.
New Roads Call Center New Castle, DE 10/2001 – 07/2005
Customer Service Representative
Inbound calls with customers for the purpose of resolving routine problems with products or services.
Greeted customers in a friendly, courteous, sympathetic, and professional manner.
Clarified customer requirements and prepared complete and accurate work.
Answered 250 inbound calls per day.
American International Group (AIG) Wilmington, DE 06/1999 – 06/2001
Customer Service Representative
Prepared, sorted, and organized life policy owner services.
Processed paperwork for quick and efficient scanning.
Utilized Microsoft Word, Access, and Excel to complete job duties.
First USA Bank Wilmington, DE 04/1996 – 06/1999
Image Clerk
Scanned applications using a Kodak scanner.
Indexed applications utilizing FileNet software.
Maintained confidentiality of proprietary information.
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