Customer Service Sales

Dear Sir/Madam,

Good Day!

In the interest of exploring employment opportunities with your organization, I have enclosed my curriculum vitae for your kind review. I am certain that my experience can help your company achieve greater profitability.

My strong work ethic and attention to detail would prove extremely valuable to the company that makes top priority. I am self-motivated, energetic and can communicate well, fellow staff and management to get the job well done.

Should you need to know more information regarding my application, I can be reached at my Mobile No. +639*********

Thank you for your professional courtesy in reviewing my application and I do hope that you look favorably at my application. I look forward hearing from you.

Sincerely Yours,

Elder Mago

MAGO, ELDER M.

1278 Metrica St. Laon Laan - Manila, Philippines

Contact No.: +63-955-***-**** Email Address: *********@*******.***

OBJECTIVE:

To work and be part of a fast growing outstanding company which offers continuous opportunities for an excellent career development.

To become a versatile and progressive individual willing to be trained in a position that suits to my qualification.

KEY STRENGTHS

Built professional relationships with customers to ensure and provide quality performance

Excellent customer service experience

Well-groomed and respectable

Capable of doing multi-tasks

Hardworking, reliable and trustworthy

Well-organized and efficient.

EDUCATION & TRAINING

July 2015 – August 2015 Technical Education and Skills Development Authority (TESDA)

Cooking and Food Processing NC II

July 2015 – August 2015 Technical Education and Skills Development Authority (TESDA)

Barista

(2009 – 2010) San Jose Christian College, Nueva Ecija

BSBA

Major: Financial Management

(2008 – 2009) CORE Gateway Colleges, Nueva Ecija,

Bachelor of Science in Computer Science

(2006 - 2008) Central Luzon State University, Nueva Ecija

BS Agriculture Major: Animal Science

SKILLS AND PERSONAL ATTRIBUTES

Computer Literate (MS Word, Excel & PowerPoint; Basic Webpage Designing;

Visual Basic and Photoshop)

Excellent typing skills both in manual or electronic keyboards

Know-how in office machines operation like printer & scanner, photocopying and fax machines

Flexible in multi-tasking job.

Hard-working and could stand long hours of work under pressure if necessary.

WORK EXPERIENCE:

Company Name: The Results Companies - Alaskaland Site

Company Address: 120 Eulogio Rodriguez Jr. Ave, Pasig, 1604 Metro Manila, Philippines

Designation: Customer Service Representative – H&R Block

Inclusive Date: January 2016 – July 2016

Job Responsibilities:

Handling inbound calls from new and existing customers regarding H&R Block’s products and services, such as the Emerald Card and Retirement Accounts.

Trained in handling incoming calls from the general public regarding enrollment into H&R Block’s Tax Training School and must meet company sales objectives.

Handling inquiries, keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken are also part of my daily job duties/responsibilities.

Resolve customers’ service or billing complaints by performing activities such as refunding money and adjusting bills.

Check to ensure that appropriate changes were made to resolve customer problems.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Utilizes a computer to input and retrieve data, complete contract forms, prepare change of address records, and issue service discontinuance orders.

Company Name: Philippine Survey and Research Center (PSRC) Inc.

Company Address: Mandaluyong, 1550 Metro Manila, Philippines

Designation: Data Encoder Staff

Inclusive Date: February 2013 – August 2013

Job Responsibilities:

Encode information accurately and efficiently.

Check the information quality of documents such as survey forms; ensuring that these are properly registered in the system.

Performs many different administrative tasks such as word processing, filling out paperwork, and maintaining records and files.

Separates information into different sections to categorize and identify certain characteristics.

Relays information to supervisors and other employees through in-person contact or via telephone and email communications.

Correct data entry errors and store documents in the correct locations.

Encode data fast and efficient within the given amount of time.

Provide suggestions on process improvements.

Company Name: TYKES Convenience Store

Company Address: 1089 Corola Cor Piy Margal, Bgy 479 Sampaloc, Manila, Philippines

Designation: Sales Associate Cashier

Inclusive Date: January 2010 – January 2013

Job Responsibilities:

Welcome and address customers in a professional manner.

Manage a high volume of customers in courteous and friendly way.

Inform customers about available products, ongoing sales, discounts and promotions.

Give product suggestions to customers when needed.

Perform cash transactions for customer purchases.

Handle cash register and manage cash receivable and payables.

Identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Collaborate with sales team to offer quality customer services.

Assist in keeping the store and stock area clean and orderly.

Character Reference Available Upon Request:

I hereby certify that this resume has been made in good faith, and the given information is true and correct to the best of my knowledge.

ELDER MAGO

Applicant

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