Sales Manager

Joe Moscuzza

*** ******** *****

Rio Vista, CA **571

Mobile/Voicemail: 925-***-**** E-Mail:*********@*****.***

Director of Operations

A results-oriented business professional with 25 years of proven abilities in strategic planning, managing projects, improving efficiency of operations, team building and detailing project information to determine effective processes for operations. Able to identify areas of strengths and weaknesses and implement company policies standards, changes in operation, and systems that optimize performance productivity. Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective uses of manpower and available resources. Strong business development and sales skills that generate leads, contract closings and long term revenues.

Strategic and Tactical Planning Full Profit and Loss Management

Team Building and Development Transportation & Logistics Management

Project Structuring & Management Streamlining Operations

Administration & Customer Service Management Contract/Price Negotiations

Recruiting, development, training Strong sales skills with proven track record

Client Relationship Development Business Development/Sales

Summary of Qualifications

Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety,

and customer service integrity through quality management.

Successful in creating and implementing strategic plans, setting and administering budgets, P&L responsibilities and

performance developing improved processes to meet short term and long term objectives.

Experienced in operations restructuring to address business growth, reduce costs, and improve service.

Oversee facility operations to ensure facility requirements are met within established budget. Create and analyze

productivity reports.

A persuasive negotiator with demonstrated experience interfacing with sales representative from various vendors to

secure cost effective inventory products.

Strong business development and sales skills

Able to recruit, develop, train and retain highly qualified candidates that result in long term employment

Hands on, day-to-day operations management if required to meet efficiency and customer expectations

Exceptional communication skills and presentation experience; understanding of human resources and labor relations in

a highly regulated industry; experience with a work force dispersed in multiple locations

Motivated and lead a high performance management team; responsible for the creation of recruitment, training and

retention strategies for the executive team

Professional Experience

05/2016 – Present – Vacasa Vacation Rentals. – General Manager

General Manager managing over 160 vacation rental homes in Truckee/North Lake Tahoe market

Oversee and supervise 8 Local Operations Managers with additional direct reports supporting operations

Assist Business Development Manager and Sales efforts for entire region

Negotiate, approve, contract, and coordinate all aspects of trade work with sub-contractors and preferred vendors for

portfolio home owners.

Recruiting, hiring, training, coaching and mentoring responsibilities

Daily interface with guests/owners resolving any requests regarding issues and challenges with reservations and

property maintenance.

05/2015 – 05/2016 - A Step Above Home Care, Inc. – Operations Manager

Operations Manager managing home care for over 300 residential luxury homes and commercial properties in the

Truckee/Tahoe region.

Responsibilities include operations management, business development, sales and HR oversight

Approve, contract, and coordinate all aspects of trade work with sub-contractors and preferred vendors for portfolio

Customers.

Manage/Supervise cleaning division staff of 12-14 full time house cleaners with additional workers during seasonal and

peak periods.

Company’s safety, security and training manager/coordinator for both property management & cleaning divisions.

Forecasting, scheduling and QC inspections manager responsibilities.

Organization’s RFP responder, estimator, contract manager and negotiator

Responsible for cleaning division’s financial P&L

Safety, Security Manager for all managed properties

Prepare reports by collecting, analyzing, summarizing and submitting data forecasts and trends to Business Owner

Recruiting, hiring, training, coaching and mentoring responsibilities

Daily interface with Customers resolving any requests regarding scheduled service cleanings or “Additional/Extra”

requirements to meet/exceed expectations.

05/2013 – 05/2014 – Storetrieve, LLC/2-20 Records Management – General Manager

Oversee day-to-day leadership and management responsibilities for operations, customer service and sales for Southern

California market consisting of two large record centers and data protection facility.

Sales Manager responsibilities overseeing sales staff selling/marketing to large city/county organizations, top Fortune

500 Companies, enterprise class and mid-market clients in various industries

Strong blend of people management, communication, collaboration, business management, finance, and project

management skills

Balance of strategic leadership and strong operational execution.

Entrepreneurial experience and confidence to build upon a high-performing supporting cast.

Business development in a very competitive market to drive and surpass sales, enhance profitability and managed cash

flow business goals.

Implemented growth objectives around the operational infrastructure of systems, processes, and personnel.

Assisted the CEO and Sales SVP, as required, in the growth strategy to include acquisitions, and identifying

other resources to enable sales, company growth, and market share objectives.

06/2010 – 05/2013 Iron Mountain Information Management– NorCal Operations Manager

Responsible in Managing Sacramento/Reno market’s day-to-day operations of multiple business lines,

facilities and personnel. Managed total of 8 facilities (7 Record Centers and 1 Data Protection Vault)

Everest Award recipient first year of employment

Business Development, Account Management and Sales responsibilities

Established and maintained performance, productivity, KPI metrics and cost management processes

Improved Operational Performance and market ranking in North America operations. Top 10% market

ranking for achieving Operational Excellence (North America #1 ranking Q3 2011)

Monitored and managed budget and operating metrics while diagnosing and improving processes,

procedures, and performance.

Executed the Market's strategic capital budget, ensuring effective use of the budget through asset allocation

Reduced labor expenses 30% or $200k first 12 months of employment while improving production, service

and quality metrics.

07/2006 – 08/2009 - ALL Source Security Containers Mfg. US Southwest Development Manager

Established & executed company’s first-ever West & Southwest sales and business development plan

Demonstrated success in consultative selling in a B2B service industry

Exceeded all annual sales goals over 1.2M while maintaining consistent 35% profit margins

Coordinated product information and distribution for major accounts

Oversaw distribution center operations in Northern & Southern California facilities

Managed all aspects of presentations, order taking, price quoting, logistics, freight pricing and deliveries

Impacted increased revenues through continual communication with new and existing customers

07/1989 – 12/2005 Record Xpress of California, LLC - VP Operations 12/04 – 12/05

Record Xpress, Inc. President 07/89 – 12/04

Created, Owned and managed company that was awarded #55 out of the top 100 Fastest Growing Private Companies in

the Bay Area with an annual average growth of 58% in revenues.

Increased annual revenues from $100 thousand annually to $3.5 million dollars by closing key accounts and expanding

our market share and service footprint.

Directed, coordinated and managed day-to-day operations and 35 team members relating to record center operations,

transportation, sales and administrative responsibilities.

Established and maintained company focus and strategic direction. Created and forecasted annual budget and quarterly

net profit; oversaw tactical execution of business expansion initiatives.

Formulated aggressive sales strategies targeting law firms, insurance companies, financial institutions and the medical

industry for long term, highly sensitive information storage and management.

Developed/Implemented and directed programs to ensure safety of all personnel, equipment and property.

Ignited company growth by raising capital and attracting key investors.

Responsible for multi location management while processing approximately 2500-4000 daily transactions for a $4

million dollar business.

Created records management software program to accurately and timely prepare, process, and distribute all aspects of

box, file tracking, billing and accounting functions which directly led to increased market share by attracting top

Fortune 500 companies.

Managed all A/P, A/R, Sales, Billing and Human Resource functions.

Expanded customer base and market share with an average annual growth of 20%

Managed multiple facilities in access of 136,000 square feet of record center space and over 700,000 cubic feet of hard

copy file storage.

Education and Skills

Reno City College (Law Enforcement)

Diablo Valley College (General, Business)

Numerous classes, seminars, conferences and training in Management, Supervision, Human Resources and Commercial RIM (Records Information Management) practices.

Lean Six Sigma Belt Certification

Skills Knowledge of Windows, MS Excel, MS Word, Outlook, UNIX, Fox Base, FoxPro, Visual FoxPro. Strong organizational, verbal and written skills,

Customer service, business development, sales, computer and management skills.

Trade Affiliations: ARMA – Association of Records Managers

PRISM – Professional Records & Information Services Management

NAID – National Association of Information Destruction

References available upon request

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