Manager Project

KATHY KINSEL

Seattle, Washington M: 206-***-**** Email: ac1tqk@r.postjobfree.com

Accomplished project manager overseeing IT systems of Fortune 500 companies. Certified in PMP and ITIL, with 15 years of technical and project management experience in client accounts from manufacturing, telecommunication, and financial industries globally. Proven track record in engaging multi-disciplinary teams across different countries and creating IT initiatives and strategies that solidify business process efficiency. Key member in organization leadership teams with key contributions to the customer service excellence and internal organization strategy. Key Skills include:

• PMI principles and practices

• Software Development Life Cycle (SDLC)

• Incident, Build & Release, Change Management

• Negotiation

• SAP Shipment & Delivery, Logistics, Supply Chain

• Project Management Life Cycle (PMLC)

• SAP, ABAP, VB Excel, Microsoft applications

• Statement of Work (SOW)

• Quality Processes and Continuous Improvement

• International experience (Asia,Europe,N America) PROFESSIONAL EXPERIENCE

ANZ BANK GLOBAL OPERATIONS AND SERVICES (MANILA) INC, Manila, Philippines (2015-2017) Finance Digital and Automation Transformation Program Manager

• Increased productivity, improved engagement and created savings for ANZ Finance Delivery team by introducing new innovation and technology such as the iPad and new applications to the ANZ Finance Delivery team

• Accelerated adaption of Agile methodology by setting up trainings for Agile, and the Workflow tool

• Coordinated with technical designers and developers to develop and create designs for automation initiatives and tracked them to release to production

• Led the Philippines testing of the Global workflow tool by accurately recording and escalating issues, attending weekly project team meetings and giving Philippines-specific items that may potentially cause roadblocks to tool rollout

Manila Finance Systems Hub Lead

• Manager of Applications Management (Service Management) team for Finance Systems, supporting Hyperion, Black- line system, PeopleSoft General Ledger for ANZ Finance Delivery group

• Stabilized the load sharing with India team by increasing number of incident calls handled and resolved by Manila team from 35% to 50%

• Created and established the Manila Project team for Finance Systems for PSGL and Blackline, this gave opportunity for technical resources to move from support roles to project roles and advance in their career

• Handled escalations of critical issues to closure with reports to upper management and customer discussions and post-mortem evaluation; Met with the business to plan and execute critical support for yearend closing activities

• Managed the transition of the Manila headcount to Bangalore; led the 100% placement of Manila headcount to vari- ous groups within the Manila office. No attritions HEWLETT-PACKARD ASIA PACIFIC LTD, Manila, Philippines / Atlanta, GA / Strasbourg, France (2003-2015) Global Project Manager and Capability Management Program Manager

• Drove the creation of a Global Standard capability-role tool that encompasses all SAP and non-SAP service lines. The tool includes a 4-point system for skill levels, across all accounts in HP services. Along with the tool implemen- tation, I designed and created processes that will continue to maintain the integrity of the system's data

• Worked with account managers, delivery managers, system engineers and systems analysts to complete the inven- tory and create a streamlined process for massive data collection. Created a phased strategy of project implemen- tation in order to cover the entire HP services within 2 years, 100% SPI and CPI Service Delivery Manager - SAP APO

• Led the HP Service Management team in stabilizing the SAP Supply Chain APO production system by successfully de- livering 100+ critical technical changes into the SAP APO production system within 1 month post go-live to reduce total implementation defects by 60%

• Assigned onsite with customers in Atlanta for a year, and met with them frequently to prioritize their issues, man- age their escalations with timely solutions, and worked with them to get the correct requirements to implement the correct process

• Key member of the Clorox leadership team and Account technical change board to ensure the APO system will link up seamlessly with the rest of the Clorox SAP systems Account Transformation Project Manager

• Planned and led the Knowledge Transfer (KT) activities for all SAP module solutions and Project processes from in- cumbent to HP (SAP modules include SD, MM, FICO, Security, PP) for projects implementation teams

• Recruited and hired top talent to be the pioneer project team for the Alcatel-Lucent account; scouted top talent across the organization and negotiated for them to be part of the team

• Key member of the Account Management team and planned out FY activities and strategies for the Alcatel-Lucent account, including budget, activities prioritization and KPI creation Delivery Manager

• Led portfolio management for all Asia projects for SAP logistics and supply chain of Procter and Gamble ( PH, SG, IN, MY, VN, CN, TW, ID) including staffing, schedule and budget checks, escalation management, management re- porting, and completion of all required PMO activities

• Responsible for various PMO activities such as project escalation, staffing, owning methodology, PM ramp-up, man- agement reporting, SOAR reviews and PM capability building

• Recruited and staffed top talent into various SAP SD demands for all Procter and Gamble markets (Asia, North America, Europe and Middle East Asia)

• Manager of 30 direct reports. Administered 1:1 discussions, and staffs according to the agreed career path with the individual. Job profile of staff managed: senior and junior project managers, IT analysts, test managers, SAP prod- uct owners and SAP 3rd level escalation specialists Project Manager

• Successfully delivered 3 SAP integration projects for Procter and Gamble (average of 15 internal resources man- aged) and 1 internal HP company project, with 100% project requirements delivered including after rollout support, gathering a Customer Satisfaction (CSAT) score of 4.5. Projects were in Singapore, Australia and Germany.

• Met with customers for timely one-on-ones with them to ensure completeness of requirements and regularly giving them updates, creating trust and excellent customer relations

• Guided and coached project team in the technical development of various programs, test and delivery of the de- velopments as per agreed scope of the project; SAP modules in-scope: logistics, supply chain, finance, reporting

• As senior Project Manager in the site, I created trainings for "crisis management" and delivered trainings to an audi- ence of 10-15 project managers at a time

• Authored SOWs for Australia IAMS and (South East Asian Market) SEAM ITT project, including budget Systems Analyst

• Following the ITIL principles, I provided assistance to Procter and Gamble Asia SAP users in the shipment delivery

(SD)/logistics module by solving their escalated technical issues regarding the logistics systems. Took on duty man- ager responsibilities that require 24/7 support to the logistics systems, ensuring no interruptions or delays to P&G deliveries to warehouses in Asia markets. Closed out 100% critical issues within the Service Level Agreement

• Documented, proposed and implemented new processes for overall incident management escalation improvement for the team; Approved changes to SAP Data reports after careful technical checks and change management com- pliance

• Expertise in P&G SAP cross border logistics (CBL) module, led meetings during the key user network, implemented new processes for better escalation and prepared and shared job aids to decrease incident calls

• Worked with members of the India SAP Integration Project team for smooth transition to support team post-produc- tion rollout. Managed the training for India project handover to service management PROCTER AND GAMBLE, Manila, Philippines (2002-2003) Business Analyst

• Following the ITIL principles, I provided assistance to Procter and Gamble Asia SAP users in the shipment delivery

(SD) module by solving their escalated technical issues regarding the logistics systems. Took on duty manager re- sponsibilities that require 24/7 support to the logistics systems, ensuring no interruptions or delays to P&G deliver- ies to warehouses in Asia markets. Closed out 100% critical issues within the Service Level Agreement.

• Expert in SAP Data reporting for logistics and led the improvement of the internal reporting program which ran from 4 hours to 30 mins while keeping data integrity.

• Documented, proposed and implemented new processes for overall incident management escalation improvement for the team; Participated in change management processes for SAP Data reports EDUCATION

ATENEO DE MANILA UNIVERSITY

Bachelor of Science Management Engineering 2002

Ateneo Scholar

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