Customer Success Manager

MEGHA JINDAL

Mobile: 650-***-****, Email: ac1tqb@r.postjobfree.com, LinkedIn: https://www.linkedin.com/in/meghajindal09 Summary

• 3+ years of experience managing direct client relationships & complete post sales client life cycle.

• Expertise in working and collaborating with global & cross-functional teams to execute projects successfully. Tools Proficiency

Microsoft Office, Zendesk, Salesforce, JIRA, Confluence, Base Certification & Education

UC Santa Cruz Extension, Silicon Valley

Project and Program Management Aug’13 – Jun’14

ICFAI University, India

Master of Business Administration (MBA) Feb’07 – Jan’09 Delhi University, India

BA (Hons) – Psychology

Apr’04 – Jan’07

Professional Experience

StyleSeat, San Francisco, CA Aug’16 – Present

Customer Success Manager

• Manage & foster relationships with StyleSeat’s top customers ensuring renewals & lowering churn.

• Lead onboarding & training modules for new & existing customers driving adoption & identifying upsell opportunities.

• Serve as voice of the customer and collaborate with cross functional teams for the flawless execution of new product releases.

SpendVu, San Francisco, CA Sep’15 – April’16

Customer/Project Success Manager

• Reduced implementation period by 50% by standardizing processes for gathering & delivering customer requirements.

• Ensured customer retention by conducting quarterly business reviews.

• Managed sprints, project change requests & resources ensuring timely delivery and deployment of features. Moovweb, San Francisco, CA Jul’14 – Nov’14

Associate Engagement Manager & Customer Success Intern

• Engaged in management of various projects including mobile & tablet site/apps optimization for enterprise clients.

• Worked closely with internal & clients’ teams to ensure post-launch success by providing strategic business insights and consulting.

DropThought, Santa Clara, CA Feb’14 – May’14

Project Management Intern

• Partnered with marketing team to research on a new market segment, defined entry level pricing and marketing strategy.

• Liaison between the customer and internal development team handling support issues leading to strong customer relationships.

Aventure Pharma Private Limited, Faridabad, India Jun’11 – Oct’12 Project Manager

• Worked cross-functionally with Sales & Marketing teams to gather requirements and deliver exceptional quality delivery lifecycle to customers while cultivating a customer-centric internal culture. VLCC International LLC, Dubai, United Arab Emirates Feb’10 – May’11 Senior Project Executive – Recruitment & Training

• Redesigned and managed recruitment function, resulting in hiring of 300+ professionals. Almoayed Group, Manama, Bahrain Feb’09 – Jan’10

Project Executive – Employee Welfare & Engagement Program

• Created and implemented employee welfare, engagement & recognition programs to retain best talent.

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