Manager Quality Assurance

SUMMARY:

Over ** years of experience in the Software Quality Assurance field. Well acquainted with the Testing Life Cycle and Software Development Life Cycle (SDLC) methodologies – Waterfall and Agile. Possess good leadership qualities and able to work with culturally diverse teams.

PROFILE:

Hands-on leader with strong experience in managing teams and testing process- planning, execution, tracking and reporting.

Over 3 years’ experience in the Agile (SCRUM) methodology

Over 6 years’ experience in managing teams, coaching, setting objectives and evaluating performance.

Over 12 years of experience in testing systems in client server and web environments.

Over 3 years’ experience in managing teams in onshore offshore (distributed) model

Well versed with JIRA

Over 3 years’ experience in e-commerce testing.

Over 10 years of experience working with test management tool – Application Life Cycle Management (ALM) (Formerly Quality Center/Test director)

Team player, able to work independently with strong verbal and written communication skills in addition to excellent technical skills

Proficient in writing basic SQL queries.

Solid experience in creating Test Plans/approaches and test cases.

Extensive experience in providing detailed status reports to the project team, IT and Business stakeholders, and senior management.

Extensive experience in system, regression, mobile app, and user acceptance testing.

Experience in documenting procedures.

Extensive experience with working with command driven and menu driven green screens

Software QA testing experience in manual and automated testing of various Client/Server, main frame, web based applications, and mobile app testing.

Well versed with SDLC process and extensive experience in executing the QA Process and Documentation

Technically strong, flexible, detail oriented, adaptable, innovative, self-managing, result-oriented individual with a positive attitude and capable of working efficiently under stress and tight deadlines.

EDUCATION:

MBA in Management of Information Systems from Temple University, Philadelphia

B.E. in Construction Engineering from Mumbai University, India.

COMPUTER SKILLS:

Environment:

Windows 8/Windows 7/Vista/XP/NT/2000/98/95, Macintosh

Databases:

Oracle, MS Access, SQL Navigator, Toad.

Languages/Tools:

MS Word, MS PowerPoint, MS Excel, MS Visio, Documentum, Quicktest Professional (QTP), Test Director, and Quality Center, TSYS green screens and menu driven green screens.

AWARDS/RECOGNITION:

3Q 2010 Chase Catalyst Award Winner.

WORK EXPERIENCE:

J.P.MORGAN CHASE, Newark, DE May 2012 - Current

Quality Assurance/Business Analyst – Mortgage Banking IT

Responsibilities:

Responsible for all facets of systems testing associated with the complex home mortgage platform utilizing the Agile (SCRUM) Methodology.

Managing an onshore-offshore team dedicated to supporting applications on the Chase home mortgage platform which includes Menu driven green screens, Web applications and desktop applications.

Working with other stakeholders– ITBA, Dev, Backlog owners. Business configuration and business to ensure timely delivery of sprint commitments.

Ensured compliance and increased process quality by identifying best practices and mentoring team to follow the same.

Subject matter expert for responsible programs and processes

Leading ITQA in Grooming, planning, daily stand up, accomplishments and retrospective calls.

Ensuring all testing activities for responsible applications are completed with high quality and according to established timelines

Developing and compiling overall all test approaches for the various Agile teams.

Sole QA representative and SME on Change Control team meetings.

Understanding technical architecture of systems and determining test strategy

Actively managing scoping/planning/estimation, requirement traceability, test execution management, defect management, status reporting using ALM (Quality Center) and JIRA

Proactively created a test environment downtime log to accurately report productivity loss due to test environment downtime.

Setup and collaborated with the automation team to automate existing manual regression scripts resulting in 50% reduction of execution effort.

J.P.MORGAN CHASE, Wilmington, DE January 2009 – May 2012

Business Process Lead – Rewards UAT

Responsibilities:

Managed a team Responsible for UAT for Ultimate Rewards(UR) vendor BAU releases for the UR Travel and Loyalty Shopping Mall storefronts, on the Loyalty Platform

Managed non- UR BAU releases for Face book and BP Rewards

Developed the UR vendor BAU release testing methodology for the Rewards UAT

Led an effort to prepare a strategy for smart phone App testing and presented to upper management. The strategy was accepted and management approval was granted to acquire test mobile devices.

Introduced Mobile Smart phone application testing to the team with the successful launch of the UR Smart App for iPad project. Currently leading the UR mobile Travel app developed by Rearden (Deem).

Developing scoping estimates for the team.

Participated in all major releases on the UR platform since R3

Creating test plans for various UR related projects

Increased productivity by approximately 20-30% by eliminating waste and by implementing automation using Microsoft Excel Macros for repeatable/tedious data conditioning and validating tasks.

Strong experience in leading projects and managing stakeholder expectations

Conducting employee performance reviews

Actively working with vendors to plan and execute testing including defect management

Providing critical support to production break-fix research and testing efforts

Maintaining quality assurance standards, processes and managing quality improvement activities.

Responsible for analyzing existing processes and implementing best practices.

Implemented “strong controls” to ensure process and procedures are followed as per audit and compliance guidelines.

Defined scope determining testing strategy.

Ensured that issues are properly documented, and that software defects are addressed.

Worked with TSYS TS2, Mercury Quality Center 10, and associated systems in the credit card business

J.P.MORGAN CHASE, Wilmington, DE September 2006 – December 2008

Business Process Manager

Responsibilities:

Managed a team dedicated to testing Run-the-Engine (RTE), Application, Process, Internal process enhancements projects.

Maintained quality assurance standards, processes and managing quality improvement activities.

Responsible for analyzing existing processes and implementing best practices.

Implemented “strong controls” to ensure process and procedures are followed as per audit and compliance guidelines.

Marketing Operation main testing point of contact for all other departments for in Chase Card Services.

Generated reports/graphs using Quality Center and presenting the same to upper management and stakeholders. Sharing defect data and trend analysis data with build teams to enable them to make informed decisions on process improvement.

Performed capacity and resource planning.

Prioritized testing needs and developing cost estimates, when applicable.

Ensured that quality assurance-related activities at both the program and at the project level are appropriately planned and executed.

Ensuring that issues are properly documented, and that software defects are addressed.

Conducted employee performance reviews

Worked with TSYS TS2, Mercury Quality Center 9.2, and associated systems in the credit card business

J.P.MORGAN CHASE, Wilmington, DE September 2005 – September 2006

Technical Specialist, Sr.

Environment: Total Systems (TSYS) TS2, Test Director 7.6, C-Plan, Offer management System, Windows 2000, MS Word and MS Excel.

Responsibilities:

Analyzed Business Requirements to create the detailed test plans for RTE projects

Performed end-to-end testing including Account Build Verification, Plastic and Fulfillment Verification, and statement verification.

Prepared test plans and schedules and reviewed it with stakeholders

Documented detailed procedures of the test processes

Created test cases/scripts in Test Director 7.6 based on the functional specifications

Performed User Acceptance testing and regressing testing

Reported and track defects in Test Director

Automation using Microsoft Excel Macros.

Analyzed results for trends and significant variations; make recommendations for improvement.

Managed, mentor, train and develop full time employees and consultants

Communicated regularly with project stakeholders and provide consistent follow up on the status of issues resulting in service level improvements.

Analyzed information and make recommendations based on own findings.

Actively participate and sometimes, conducted team status meetings

J.P.MORGAN CHASE, Wilmington, DE February 2005 – August 2005

Senior Tester (Consultant)

Environment: Total Systems (TSYS) TS2, Test Director 7.6, Windows 2000, MS Word and MS Excel, Toad 6.1, Ultra Edit, F-Secure SSH FTP

Project: Partner Relationship management system (RelMS) reporting

Member of a team dedicated to validating the reporting functionality of each of Chase’s partners (for example, Universal Studios, General Motors, etc.) for their successful re-launch on the new TSYS platform. Our team’s prime responsibility was validating the format and content of the partner reporting/response files on the new TSYS platform.

Responsibilities:

Analyzed Business Requirements to create the detailed Partner Relaunch and RelMS (5 partners) Test Plans

Created test cases/scripts in Test Director 7.6 based on the functional specifications and validating content and format of the various RelMs files.

Validated front-end data on the TSYS green screens.

Validated backend data by creating and executing SQL queries using Toad 6.1.

Performed User Acceptance testing and regressing testing

Defined Application data (number of accounts needed, phone numbers, Names, balance transfers etc.) and Marketing data (e.g. Marketing ID, Merchant ID, etc.) on the various partner accounts and requested the same from IS. Also included were Test Application decisions (Approved, Pending, Declined, etc.), number of cycles completed etc.

Transmitted partner files (e.g. EVQ, CIF, etc.) in ASCII format over a secure ftp connection and e-mailing the various reports (e.g. MKR, SCC reports, etc.) in pdf format to the respective Chase partners. Also, received and verified the response files sent by them

Conditioned accounts for special scenarios (e.g. Posting transactions for the rewards file and reporting, setting some account addresses in California due to special laws regarding privacy prevalent there)

Conditioned accounts using the TSAI screen in TSYS by posting payments.

Performed end-to-end testing including Account Build Verification, Plastic and Fulfillment Verification, and statement verification for the Marketing Operations group.

Reported and tracked defects in Test Director

Used Toad 6.1 to execute SQL queries and verify that the information displayed on the TSYS green screen is consistent with that in the data warehouse

Trained and supported coworkers on Test Director and TSYS related issues

Interacted with the developer lead and business analysts for a better understanding of the application and the business processes

Actively participated in weekly defect review and team status meetings

LIQUENT Inc., Horsham, PA July 2003 – December 2004

Test Analyst (Consultant)

Environment: Windows XP, Internet Explorer 6.0, J2EE, Apache Tomcat/4.1.29, Oracle 8.17i & 9.0i, Documentum 5.2.5, Test Director 8.0, Microsoft Word XP

Project: InSight Manager Assembly

Part of a team of a team dedicated to ad hoc, unit, functional, regression, User Interface, build acceptance testing, User acceptance testing and end-to-end testing of the InSight Manager for Assemblies aspect of the InSight Manger Suite. InSight Manager for Assemblies provides project management and submission lifecycle management. It was a prepackaged, adaptable, web-based, Electronic Assembly Management System for the life sciences industry.

Responsibilities:

Functional, ad hoc, regression, build acceptance testing, User Acceptance testing and end-to-end testing of Insight Manager Assembly in comparison to specifications and documentation (FRS and GUI requirements).

Identified, analyzed, and documented defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content. Tools utilized include Mercury’s Test Director 8.0

Developed test cases for InSight Assembly using product specifications, customer use cases, development feedback, specific scenarios and experience

Contributed to establishment of standards and procedures for program design and testing.

Recommended program improvements or revisions to product management, programmers and system analysts

Installed builds in the QA environment performed build acceptance testing on it.

Reviewed IMA help file documentation to check for errors

Trained and supported coworkers

Reviewed and contributed to software program documentation

Created virtual documents using Documentum’s Virtual Document Manager (VDM) and used them for testing the InSight Manager Assembly (IMA) application.

IKEA, Plymouth Meeting, PA September 2002 – January 2003

Intranet Support Specialist

Environment: Win 98, IP tool, VBScript, HTML, Dreamweaver 4.0, JavaScript, Astra Sitemanager 2.0

Responsibilities:

Worked with a team of 3 on IKEA’s new, in-house, web-based, content management application called Information Publisher Tool (IP Tool) for the Intranet

Updated/designed websites in IP- tool using HTML, JavaScript, MS FrontPage, Dreamweaver 4.0

Performed User Interface testing (UI) on the intranet web-sites

Checked for web-content consistency using Astra SiteManager 2.0

Conducted functional study of the new application and determined training needs for IKEA NA

Trained co-workers on the IP tool to enable them to update their respective web pages on the IKEA North America Intranet

Rewrote VBScript code as JavaScript to make some older Dreamweaver pages compatible with IP

Administered user accounts and permissions for IP tool access

Designed the IKEA “Family Friendly” website - a ten-year priority for IKEA North America.

Contact this candidate