Human Resource Manager

Jenette Coutinho

Phone: 617-***-****

Email: ***************@*****.***

**** ********* *****, **********, ** 01887

Software

Paychex

Icims

Microsoft Office

Blueforce

JDE

Experience

ISS Facility Services (Lexington, MA) April 2017-Present

Contract Human Resource Manager

Manage employee relations issues and investigations

Assist employees and management with policy, personnel and performance related questions

Respond to general employee inquiries and questions regarding benefits Manage FMLA, Disability and Worker’s Comp claims process

Use JDE to perform daily maintenance of employee data such as new hires, promotions, salary changes, bonuses, wage garnishments, employment verifications, terminations, other changes, generate and provide various payroll reports

Research and successfully resolve payroll issues

Assist employees and managers with payroll inquiries

Provide assistance to Hiring Managers by sourcing, screening, interviewing and presenting candidates to hiring managers

Present and negotiate offers of employment, acting as a liaison between candidates and hiring managers

Utilize, update and maintain proper record keeping in the JDE system

Collaborate with HR team and hiring manager to facilitate offers, pre-employment testing and training schedules

Establish strategic relationships with hiring manger

Process background checks

Enter any changes to timecards through Blueforce

Enter I9 information to the Everify system

Assist candidates and new employees with the application and new hire paperwork

Create and maintain employee files

Assist with gathering information for and from union Ensure that all sites are compliant with federal and state laws

Westmont Hospitality (Orlando, FL) April 2016-April 2017

Human Resource Generalist

Assist with setting up the training of and communications of new hires.

Assist with terminating employees.

Set up and maintain hierarchy in HRO for assigned entities.

Assist in the maintenance and administration of the Taleo system.

Assist with on boarding and new hire process.

Conduct research and communicate findings on potential vendors as requested by HR Manager or Director of Operations.

Assist with recruiting efforts including conducting interviews, reference check, and employment verification of potential applicants.

Assist with developing, maintaining, and distributing communication pieces.

Assist with analysis of data.

Receive applications for employment and process background checks.

Assist with receiving new hire paperwork, complete new hire checklist, and work to receive all required documents from properties.

Assist with completing new hire form and send to appropriate personnel to process paperwork.

Assist with completing E-verify.

Review I-9’s for accuracy and communicates to property what needs to be corrected.

Maintain I-9 binder for all assigned entities.

Prepare and respond to unemployment claims and wage garnishment responses.

Maintain and communicate Safety and Health Flyers to assigned entities on a monthly basis.

Maintain property OSHA logs.

Assist with reviewing employee reports of injury, filing work comp claims, and completing wage requests.

Work with General Managers, Regional Managers, and Human Resources Manager on developing, preparing, maintaining, and communicating SOPs.

Complete separation letters and employment verification.

Maintain training curriculum in the HRO system and track Manager and Employee training completion.

Assist with developing and maintaining training programs for employees and managers.

Complete and maintain leave requests.

Assist with the implementation of new processes and paperwork including handbook, application and new hire paperwork.

Assist in the performance review process including updating forms and approving rate changes.

Walden Security (Maitland, FL) April 2014-April 2016

Human Resource Assistant (Manager Duties)

Ensure regional compliance with state and federal labor laws, training, licensure and certification requirements, and ISO 9001:2008 certification for Florida.

Conduct employee counseling sessions, administer progressive discipline in partnership with operations management team, and conduct all terminations, exit interviews and separation notices for Florida and Georgia.

Lead investigations, conflict resolution, and advise management on appropriate resolution of employee relations issues, draft counseling documents and participate in disciplinary procedures.

Manage all leave of absences for FMLA, Personal Leaves, and Short & Long Term Disability.

Manage Workers Compensation and Unemployment Insurance claims, and attend Department of Labor hearings.

Manage uniform inventory, ordering and distribution process.

Assist Operations and Sales Department with all departmental needs including scheduling and billing.

Train site supervisors in interviews, applications and new hire paperwork.

Work with all new hires on the orientation LMS program.

Work closely with Operations Manager to establish, develop and foster quality business relations to generate new business.

Manage all recruiting and onboarding activities.

Maintain Applicant Flow Logs and Affirmative Action Plans for AA/EEOC compliance.

Collaborate with Operations Managers and Account Managers to identify personnel needs.

Maintain and develop new and creative recruiting strategies, particularly for remote and local markets.

Conduct recruiting efforts by placing ads, hosting and attending job fairs, and establishing a network for industry direct sourcing.

Consult with and provide expertise to other branch offices on HR matters and assist other branches with development of new recruiting efforts.

E&J Staffing Solutions (Kissimmee, FL) February 2014- May 2014

Recruiter

Source and recruit providers in various healthcare roles for both temporary and permanent placement positions.

Mail and track all provider applications.

Mail, track and follow-up on all references.

Track and follow up with all candidate statuses.

EmCare (Clearwater, FL) September 2012- February 2014

Recruiting Assistant

Prepare, generate and track provider employee and independent contractor agreements.

Prepare, mail, track and follow-up on all written references.

Compile, mail and track all provider applications.

Coordinate travel schedules for both the Recruiter and the Candidate, conferences and prepare itineraries accordingly.

Make cold calls from a call list and post jobs on applicable job boards.

Help providers with any questions and concerns they have throughout the application process.

Assist providers with questions and concerns regarding contracts.

New Hampshire Public Radio (Concord, NH) February 2012-May 2012

Human Resource Intern

Perform many human resource tasks including filing, auditing, researching and calculate various ratios such as overturn.

Mirvac Hotels and Resorts (Sydney, Australia) May 2011- July2011

Human Resource Intern

Perform many human resource tasks including training and development, recruitment, reference checking and audits using excel.

Education

Masters of Business Administration

Southern New Hampshire University: Graduated March 2016

Concentration: Human Resource Management

Certificates: Human Resource Management; obtained August 2015

Bachelor of Science in Business Management

Plymouth State University: Graduated May 2012

Concentrations: Human Resource Management & General Management

Minor: Expository Writing

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