Technician Support
Resume:
Charles Harpke
Eagan, MN *5122
*******@*****.***
http://ChuckHarpke.com
Summary:
Support professional in applications support focused in Enterprise software applications, implementation, and deployment.
Software:
SalesForce,Front End Web Development HTML, CSS, JavaScript, Python, Ruby, Java, Android Development, IOS Development, Game Development, Citrix, C#, ServiceNow, Ramquest, Propel, Dameware, Bomgar, Microsoft Applications
Experience:
Old Republic Title Insurance Company
Support Desk Analyst Tier 2
August 2012-May 2017
•Front facing website support. Old Republic websites including Agents Database, Starslink, EZJAcket, Oasis, Rate Calculator and Claims system.
•Database Support: Ramquest, Vinca, Fileshares
•Citrix support
•Train and support end user and new employees
•Planning testing deployment of new iterations of ServiceNow ticketing system
•Planning implementation of knowledgebase
•IPhone Android Support
Lifetouch Photography Studios
Support Desk Technician
May 2012-August 2012
•Converted sites from Olan Mills to Lifetouch
•LAN WAN connectivity Windows 7
•POS software upgrades and implementation
Best Buy Corporate Center
Deployment Center Operations Analyst
August 2011 - January 2012
•Work with on site technicians Configure devices for the appropriate VLAN
•LAN WAN connectivity Windows 7
•POS software upgrades and implementation
•Mobile Device Activation
•Knowledgebase documentation
Wand Corporation
Tier 2 Helpdesk Technician
June 2008-October 2010
•Work with Access and SQL databases
•Troubleshoot Point of sale hardware and software issues and resolve in a timely manner
•Repair and upgrade industry software when needed
•Troubleshoot windows OS issues (windows 7, XP and 2000)
•Troubleshoot internet connectivity issues
•Troubleshoot network printers, receipt printers, cook displays, digital menu boards, cook displays, order confirmation boards and registers and resolve in a timely manner
•Update ticket system and make work orders for equipment as needed
•First respond initial incoming calls and resolve or escalate issue to appropriate department
•Back office computer installation
•Use logmein and radmin and remote desktop to resolve aforementioned issues
Comcast
Helpdesk Technician
June 2007 – June 2008
•Troubleshoot Internet connectivity issues
•Achieved high resolve percentage and customer satisfaction rate
•Repair and upgrade industry software when needed
•Address Windows and MAC OS issues
Education:
Bachelor of Music-University of Wisconsin-Eau Claire (1993)
Master of Music-University of Wisconsin (1996)
Continuing Education:
Certified IT Technician: A+ Comp Tia
Certified Network Technician N+ Comp Tia
Normandale Community College Computer technology Certificate
Devry University
TeamTreehouse Front End Web Development
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