Cheryl Butler

Summary

Seeking a role as a Pharmacy Technician which will benefit from positive attitude, high energy, and a genuine desire to assist others.

Education

Computer Information Systems

WCCCD - Taylor, MI

Certificate : Computer Accounting, 1995

Detroit Business Institute - Detroit, MI

Skills

High customer service standards

Conflict resolution proficiency

Strong problem solving ability

Proficient in customer account software

Negotiation competency

Experience

Pharmacy Technician

May 2016 to Current

Meijer Pharmacy - Belleville, MI

Verified patient data and billing information. Strictly maintained customer and patient confidentiality. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Patient Care Coordinator

June 2015 to February 2016

Walgrens - Canton, MI

Provided accurate and appropriate information in response to customer inquiries. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Entered new patient profiles into medication input software system.

Retention Specialist

December 2014 to May 2015

Comcast - Sterling Heights, MI

Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate fashion. Vacation Guide

November 2013 to August 2014

RCI - Carmel, IN

Provided accurate and appropriate information in response to customer inquiries. Provided accurate and appropriate information in response to customer inquiries. Member Services Representative PSCU

August 2009 to November 2013

Southgate, MI

Achieved customer satisfaction rating of 92% within 3 months, exceeding corporate target. Participated in the implementation of a new phone system.

References

REFERENCES Available upon request.

13703 Mecca Street, Detroit MI 48207

Cell: 734-***-**** - ac1tj3@r.postjobfree.com

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