BRENDA BASHIR-TROUT

MSM PMP ITIL v* CCNP MCSE

** ********* **** 914-***-****

Stamford, CT ac1tgg@r.postjobfree.com

https://www.linkedin.com/in/brenda-bashir-trout-09225211

IT Senior Program Manager with 15+ years’ experience managing large $5M + complex programs consisting of software and hardware across multi-domain enterprise’. Experience in improving efficiency and mitigating risk for multi-site field offices that support fortune 100 ecommerce and international banking clients. Experience growing all aspects of a Start-Up software company targeted at Data and Analytics within the wholesale data center space. Improved QA and operations by increasing efficiency with a 30% reduction in staff. Experience leading and coaching large 100+ cross functional and divisional on-shore/off-shore teams. Experienced in driving customer service, quality and agile development to achieve a 30% reduction in costs, faster time to market and higher customer satisfaction.

Strategic Planning

Change Management

Web Architecture

Business Intelligence & Analytics

Program Management

SDLC, Waterfall & Agile Scrum

Enterprise Apps -Platforms

Risk Management & Mitigation

CPI

Budgeting & Forecasting

Process Improvement

Cloud /VMWARE

Business Experience

Senior IT Project / Program Manager - Professional Services (2013 - 2016)

Energy Metrics LLC, New York, NY

President hired me at Control Solutions Group and recruited me to help establish a new software development company. The Professional Services team I lead focused on customer service, quality, metrics and analytics used to improve operational efficiencies and financial reporting in the megawatt data center and IoT space. Hired to lead large programs and oversee international field staff of 15 people and $25 million in projects.

Ecommerce SaaS portals for B2B commerce with global clients.

B2B cloud, analytics and web portal development projects.

Fully integrated data center B2B tier 3 and 4 ecommerce services programs.

Championed the creation and redesign of policies, procedures, and operational efficiency initiatives.

Conducted gap analysis and eliminated workflow challenges while optimizing data center efficiency.

Implemented green building MEP & IoT systems and software applications that served to reduce costs, increase operational efficiency and save natural resource consumption.

Drive full life cycle projects using agile, lean & SDLC methodologies for Fortune 100 clients (eBay, Royal Bank of Canada, Lenovo, Aligned Energy and Aimbridge).

BI projects using QlikView to create, automate and streamline reporting dashboards and processes.

Real time data and analytic projects aimed at using large data sets to extract operational information, gain insights and effectively navigate strategic direction and product development efforts.

Platform product development for streaming data across b2b platforms (web, cloud, IoT).

Manage business development process and pipeline opportunities, including prioritization, forecasting, resource management and implementation.

Product Manager of Proof of Concepts (POC’s) and business technology solutions encompassing development, infrastructure and implementation.

Championed requirements gathering and creating user stories for clients both internal and external.

Senior Project Manager (2012-2013)

Control Solutions Group, New York, NY

Managed operational projects and project deliverables against KPI, objectives and results.

Managed mechanical, controls and global construction projects.

Developed high-level processes supporting quality and data center operations.

Vendor management, process implementation in finance and purchasing across organization.

Created and presented project documents (SOW, quality check lists, operational procedures) to both internal and external clients.

Program Manager - Consultant (2012)

AFFINION GROUP, Trumbull, CT

Managed data center moves, migrations and application hardware refresh projects.

Oversaw day-to-day delivery on software and hardware projects on that supported projects associated with PCI compliance, remediation and operational excellence.

Worked with matrixed teams across organization to elicit, agree and document target state.

Program Manager – Consultant - 2-month assignment (2012)

CIGNA HEALTH INSURANCE, Bloomfield, CT

Short term network planning & analysis assignment documenting current state and desired state.

Identified and analyzed preliminary requirements and defined entirety of program scope and objectives.

Senior Program Manager - Consultant (2009 - 2012)

PRUDENTIAL INSURANCE, Shelton, CT

Managed an $18.75M Infrastructure Capacity Enhancement Portfolio (ICEP); which consisted of four programs and 10 projects that supported shorter batch processing, quarterly statements, web performance, e-commerce, and risk mitigation utilizing large 100+ on-shore and off-shore teams.

Led a $46M Actuarial Modernization Portfolio (AMP); increased bandwidth, brought systems up to compliance implemented information management platform for Business Intelligence.

Collaborate with corporate, legal and finance to identify and manage regulatory and compliance requirements.

Manage project plans and risks to report on finance and workstream status regularly to sponsors, PMO, steering committee and business units.

Created training and documentation that shortened the on-boarding process of new employees by 30% decreasing costs and turnover while increasing efficiency.

Senior Project Manager (2000 - 2009)

EMERGING HEALTH INFORMATION TECHNOLOGY, Yonkers, NY

Brought improved patient care to the Bronx with the opening of Children’s Hospital at Montefiore. Managed the $46M IT budget for the $280M hospital from construction through opening the hospital.

Created organizational design, definition of roles and responsibilities across organization for gap analysis and organizational efficiency.

Oversaw full life cycle of new technologies, data center build outs and application implementation projects.

Lead organizational change management team with the remit of identifying gaps, streamlining processes, revising workflow and effecting change throughout the organization.

Project Manager – (2000-2001)

Lead team through scoping, design, and implementation of wireless, infrastructure, virtualization, internet and bedside patient care application roll outs.

Led the enterprise implementation of a picture archiving and communication system (PACS) a healthcare technology which stores medical images for short and long term storage retrieval.

Align technical programs to business strategy and target state during toll gate and phased reviews.

Education & Certifications

Education: Notre Dame de Namur University (2016) – Masters of Science, Management (MSM)

Concordia College (2012) – Bachelor of Science, Business Administration (B.S.)

Certifications: PMP - Project Management Professional

ITIL v3 - Information Technology Infrastructure Library

CCNP - Cisco Certified Network Professional

MCSE - Microsoft Certified System Engineer

Training: Agile, Scrum, Lean Six Sigma Green Belt, AWS, Power BI Desktop Master Class, CISM- Certification Management for Project Professionals, BI & Analytics, ERP Systems, Team Leadership-leading high performance teams, Supply Chain Operations, KPI’s, Risk Management & Operations, Supply Chain: Demand Planning & Sales Forecasting, Business Development Leads & Sales.

Additional Information: Excel, Microsoft Word, Visio, Microsoft Project, Power Point, PM Web, JIRA, Wiki, QlikView, Bill Quick, OSI PI, SharePoint, U.S Citizen

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