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Customer Service Manager

Location:
Troy, NY, 12180
Posted:
August 14, 2017

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Resume:

Kerry Loiselle

Johnsonville, NY *****

518-***-****

Objective:

To obtain a challenging position in your Company

Education:

Mildred Elley Business College 09/04-07/07

Graduated with a Bachelors Degree in Business Management Summary of Qualifications:

* Work effectively with a wide variety of people

* Detailed-oriented, efficient, and organized

* Effective in multitasking

* Strong interpersonal and communication skills

* Consistently assumes more duties and responsibility

* Ability to motivate and direct employees

* Excellent team worker, function well under pressure

* Proficient in Micro Soft Word, Excel, and Publisher Experience:

Sterling Homes Inc, Ballston Spa 11/2010-Present

Real Eastate Agent

. Certified New Home Sales Person

* Meet with clients to determine individual housing needs

* Accompany clients on property visitations

* Negotiate contract deals

* Research and evaluate current market conditions

* Know and understand all concepts of new construction procedures Prudential Manor Homes, East Greenbush 09/06-11/2010 Real Estate Agent

* Meet with clients to determine individual housing needs

* Accompany clients on property visitations

* Negotiate contract deals

* Research and evaluate current market conditions

Bowl NewEngland-Sparetime East Greenbush, East Greenbush, NY 09/05-03/18/09

Assistant Manager

* Superior Customer Service

* Supervising of 27 Employee

* Training of employees

* Ordering and maintaining of food and beverage inventory

* Maintaining compliance with SLA and Heath Dept

* Merchandising of a small pro shop

* Ensure machine maintenance

* Maintaining Financial Records Daily

* Quibica and Conqueror Trained

* Sales Calls

* Obtaining and maintaining new and present leagues

* Preparing league records using BLS System

* TIPS Certified

* Tending bar in all aspects for very busy bowling center LCB, Tax Associates Inc/DBA Jackson Hewitt, Latham, NY 01/00-12/2010

Tax Preparer/District Manager / Seasonal

* Manage Multiple busy tax offices

* Prepare personal tax returns

* Provide continuing education and training to employees

* Complete weekly production reports utilizing Excel

* Schedule employee office hours on a weekly basis

* Interview, hire, and train new employees

* Provide excellent customer service

Titan Real Estate, Latham, NY 10/04-09/06

Real Estate Agent

* Meet with clients to determine individual housing needs

* Accompany clients on property visitations

* Negotiate contract deals

* Research and evaluate current market conditions

Empire Blue Cross Blue Shield, Albany, NY 02/99-07/04 Call Center Supervisor

* Manage incoming calls for a very busy call center

* Handle all aspects of meeting the customers medical insurance needs

* Monthly evaluations of employees

* Provide continuing education and training for employees

* Provide excellent customer service

* Adjudication of medical claims

Rensselaer Honda, Troy, NY 02/98-02/99

Warrantee Administrator

* Providing Excellent customer service

* Direct application of warrantee for customers

* Keeping Auto Technicians up to date on recalls

* Entering warrantee claims

Wal-Mart, Troy, NY 02/94-06/98

Assistant Manager

* Training and evaluating of employees

* Supervising employees

* Accounting for daily cash intake

* Merchandising of goods

* Providing Excellent customer service

* Stocking and ordering of goods

* Inventory control

References Available Upon Request



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