Customer Service Representative
Resume:
Troy A. Jude
Zion, IL *0099
*********@*******.***
**********@*****.***
SUMMARY
Profound interest in computer science and business management, with a strong eagerness to utilize it.
A+ Certified and have over 10 years of work experience in installation, repair, upgrades, building, and troubleshooting. I have also installed LAN’s, WAN’s VPN’s and wireless networks.
Strong background in business management, accounting, customer service, sales, problem solving/analysis, and data entry. My up to date college education has provided me with the courses to prepare me for the responsibilities of a future career in business.
During the past phase of my coursework I learned the functions of MS Word, Excel, Power point, Outlook, Dynamics SL, Lotus notes, java programming, and various file compression and extraction software.
EDUCATION
Eastern Illinois University, Charleston, IL, Pursuing a Bachelor's Degree in General Studies, 2013- Present, 3.71 GPA
Front Range Community College, Longmont, CO, Associates Degree in General Studies 2010-2013, Dean’s List and graduated with honors
College of Lake County Grayslake, IL, Accounting Classes, 2001-2002, Dean's List
CERTIFICATIONS
Six Sigma
A+ Certification
Paralegal Certificate
PROFESSIONAL EXPERIENCE
SmartSource-INC, St. Charles, IL May 2016 to Present
Field Tech
Hardware & Software deployments
Hardware and Software procurement and disposal;
Installation and configuration of computers, printers and other technical equipment
Assemble and configuration of cash registers, scales, coin sorter and bill counters
Setup of workstations and installation/upgrade of computer software
AMAZON Kenosha, WI September 2015 to January 2016
Fulfillment Specialist
Received inbound shipments and stored goods for order pickers.
Maintained an average of 400 items processed per hour with 95% accuracy.
Used handheld scanner to check items in and out.
Obtained merchandise from bins or shelves.
Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
Placed merchandise in containers or on conveyors leading to packaging areas
Kept records of out-going orders.
JOB CENTER OF LAKE COUNTY, Waukegan, IL lNovember 2014 to September 2015
Receptionist/Computer Tech
Greet and check customers into resource center
Explain service programs to customers and assist with computer use and problems
Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages.
Copy, file and maintain records.
Enter customer information into database
Assist clients with resume development and job search on the Internet
Assist clients with computer issues/programs and light troubleshooting of network issues
Prepare documents to aid SER participants in gaining entry into SER Program
Heavy use of Outlook, Word and Excel
GERALD HANK, Waukegan, IL January 2004 to November 2014
Computer Tech
Took orders for customer services by phone and ordered needed parts
Troubleshooting of computer problems over the telephone, email, or by remote control
Determined costs for installation or repairs
Maintained records of repairs and charges incurred
Set up computer security and anti-virus programs
Made service calls to install, maintain, or repair computer equipment
Installed hardware and software
Familiar with Windows O.S, :98 Windows 8
Familiar with Microsoft Office 2000 – 2013
Configured and setup VPN’s to allow access to company Intranet.
AFNI, Peoria, IL January 2003 to January 2004
Customer Service Representative
Handled inbound calls, answered questions, resolved issues and billing disputes
Recommended potential Sprint products, upgrades, and/or services
Processed payments and credits to accounts
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintained quotas and received five customer service awards
References available upon request
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