Support Active Directory
Resume:
John H. Turner
Microsoft Certified Professional *008
A+ Certified Technician
**********@*****.***
Summary
IT Support Specialist Proficient with:
Active Directory Account Creation and Maintenance
LAN/WAN, IP Protocols
Citrix Desktop
Windows10/Windows 7/Windows XP.
Microsoft Exchange / MS Office 365 /MS Office 2013
Remote Desktop Services
System Center Configuration Manager
Drive Encryption
Application Support
Professional Experience
MarineMax Inc. – Clearwater, FL 07/16 – 06/17
Support Technician II
Provide support to MarineMax team members solving technical business service request and issues.
Work within established end user support protocols to include procurement of hardware, event setup and support.
Meet established SLA’s while providing quality service
Collaborate with IT service specialist/engineers and 3rd party support to resolve escalated service tickets.
Participate in on-call rotation
Travel to various locations providing on-site support for Major Boat shows
Assist with Infrastructure support for new locations.
Train team members in utilization of systems and tools used by MarineMax
Work with Management to improve service desk processes.
Eckerd Youth Alternatives – Clearwater, FL 11/13 – 04/16
Support Administrator
Win XP to Win7 Migration
Installation of Windows 7 image to Dell Laptops and Desktops using Windows Deployment Services.
Active Directory Account setup for New Users
McAfee Endpoint Drive Encryption client configuration
Exchange/Outlook Mail configuration
Citrix Account configuration
Hardware support of all Dell computers.
Documentation of all Calls and transactions within Help Star ticketing system in accordance with SLA.
Inventory management of laptop and desktop assets in Help Star tracking system and LANDESK Asset Management.
Nielsen Media – Tampa, FL 11/12– 10/13
Support Associate (Contract)
Application and technical support.
Phone and email support for clients contacting the Nielsen Solutions Center.
Support for limited Nielsen proprietary applications by troubleshooting basic software, hardware, application, communications issues and limited trainings across a small range of Nielsen services.
Provided information in Call Tracking Tool, to include contact information, issue summary, issue status, next steps and system configuration.
Troubleshooting effort for external/internal client issues.
Investigated and suggested potential resolutions or work-around after validating with Senior Support Specialist.
John H. Turner
A+, MCP Win7 Certified
**********@*****.***
Raymond James Financial- St. Petersburg, FL 08/08 – 07/12
Support Administrator I
Installed, configured and resolved issues on commercial and proprietary software via telephone and onsite support.
Troubleshoot issues with basic network connectivity involving DNS, TCP/IP, VPN, DHCP and Firewalls.
Configured I Phones, Android, Blackberry, Mobile Devices for Enterprise access
LANDesk Remote software for access to end-user’s Computers.
Provided detailed documentation in the Service Desk call tracking system.
Collaborated with other Workstation Services employees on a daily basis.
Microsoft CRM Support (Contract)
Remote Installation and Setup of Microsoft Client Relationship Management 4.0 application to end-user PCs using LANDesk Remote software.
Configuration of Microsoft Outlook mail profile for Messaging Application Program Interface (MAPI)
Documentation of all end-user calls entered into Vantive Call tracking.
Update department Knowledge base with current resolutions to end-user issues encountered while using CRM 4.0 application.
Price Waterhouse Cooper –Tampa, FL 5/08 – 08/08
Lotus Notes Administrator (Contract)
In depth support of Lotus Notes databases and applications, including Sametime, Right Fax and Quickplace.
Setup and configuration of Blackberry PDA support for over 20,000 PWC users nationwide.
Remote Access Troubleshooting via Microsoft NetMeeting.
Composed and documented technical resolution for Knowledge Base postings
Siemens Business Services – Tampa, FL 10/04 – 4/08
Systems Administrator
Desk side assistance to 2300 MetLife Insurance end-users in the Tampa area
Creation of new user Accounts into Active Directory Server 2003.
Installation/Configuration of Dell Notebooks/Desktops running Windows XP Professional
1st level Software Support for 200+ applications including Lotus Notes, Adobe Products, Microsoft Office and Sybase
Provided training/support for end users on new hardware and software packages
Managed Workstation/Laptop inventory, recommended procedures, software and peripheral tools that enhance or increase productivity
PREVIOUS WORK HISTORY AVAILABLE UPON REQUEST
Education
New Horizons Computer Learning Center, Tampa
Attended Plymouth State College (Marketing Concentration)
Attended Merrimack Valley College(Liberal Arts Concentration)
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