Sales Customer Service

Charles Henry Jean-Baptiste

*** ******** ****, **********, ** 02895 * (401-***-**-** * ac1tc2@r.postjobfree.com

CAREER OBJECTIVE

Direct Sales and Recharge Network Supervisor with 11 years of experience working at Digicel S.A Telecommunication Company, after five (5) years working at Unibank S.A Haiti . Possesses impeccable written and verbal communication skills and excellent interpersonal skills.

CORE COMPETENCIES

Customer Service

Cost Efficient

Business Accounting

Detailed and Organized

Statistic and Analyzing Report

Sales

Communication

Supplier Relationship

Ability to work Under Pressure

Decision Making

Time Management

Self-Motivation

Conflict Revolution

Leadership

Adaptability

PROFESSIONAL EXPERIENCE

DIGICEL. S.A, Haiti

Direct Sales and Recharge Network Supervisor Nov 2012 – May 2017

Manage the interaction with Dealers and retailers

Track and Analyze information and trend sales from the grey market.

Very good knowledge of the field

Weekly Community Meeting with vendors

Organize and provide effective administrative support to Commercial executives and Regional, and prepare Daily, Weekly, Monthly presentation report to Sales Director and Divisional Managers.

Manage business quality and partners relationships.

To track Clusters and Individual performances.

To produce comprehensive report related to Sales activities, active Super Agents.

To advise Sales management of any issues relating to the Super Agents Distribution network (Stock, equipment, Commissions payment, etc.)

Monitor Daily sales Target and stock on cluster level.

To advise Area Managers and Commercial executive identified in their respective department/cluster.

Prepare daily presentation including analysis of stock levels and Sales Performance tracker.

Ensure that all channel is fully load in recharge and respond on all requirements of the market, by ensuring each department and priority clusters reaches the program target

Monitoring and anticipating stock or any rarities of stock over the market caused by natural events

Update Commercial Executives on their performance and performance of their Super Agents.

Influence and maintain good relation relationship with all partners and departments involved in this program and ensure continued confidence and satisfaction.

Liaise with finance to ensure that the Dealers and Street Sellers commission paid on time

CUSTOMER CARE DEPARTMENT DIGICEL S.A, Haiti

CCtech Product Development Analyst: January 2010 to 2012

•Products and services Analyst

•Evaluation of new Product and services base on the market

•Optimizing products and Services bases on Customers complaint versus report Analyst

•Monitoring the viability of products and services via market

•Develop in line with the sales department of new strategies to adapt and make efficient products and services following the demand of the market.

•Others.

Logistic Coordinator: March 2007- January 2009

•Investigate and keep track the rifts of management while setting up by procedures.

•Ensure in a daily basis that the procedures via process being the object of the good functioning of the Call Center for in conformity are respected.

•Responsible for the development of logistical plans, policies, and procedures necessary to provide support in the logistics areas of supply, and services as well as recommending and coordinating the logistics support structure to perform the logistics functions of the project.

•Participate in the Program of Improvement of execution (of performance)

•Administrative Agent Reporter Analysis via follow up to HR

•Others.

Work Force Management: Digicel S.A January 2006 –March 2007

Work Force Executive

•Preparing Schedule base on the demand call flow

•Forecast and Schedule Reporter

•Analysis and statistic Report

•HR report (Headcount) and Interaction

•Men power handling calls

•And Others

UNIBANK, S.A Dec 2003 to January 2006

Operations Department

Administrative Agent: January 2004 – January 2007

Merchant Reimbursement

Verification, Controlling the Clients Payments & the Merchants deposit

Interaction with the Network

Interaction with Accounting

Interaction with Customers & Others

UNIBANK, S.A December 2001-December 2003

Authorization Department

Data Entries

Credit Card Authorization

Customer Care (Assisting Customers abroad)

Others

EDUCATION

IGC UNIVERSITY, Port-au-Prince, Haiti

Diploma in accountant, May 2004

Diploma in Accounting Sciences & Business Management level junior (IV,1999 – 2004)

College Roger Anglade, Secondary, 1992 – 1999

College Roger Anglade, Primary Level, Certificate) 1990 – 1992

FORMATIONS COURSES, HAITI

- Seminar on the Banking system (UNIBANK, April 2002)

- Qualitative Interaction with the Customer Center of Management and Productivity (CMP) June 2002

- Formation in Customer Care service, July 2003

- Seminar of formation on GSM System, February 2006

- Budget Analysis of needs in Human Resources (Men Power Strategies Development)

Michael A.Trelow: Trainer Jamaica September 2007

- Project Management, June 2010

- Seminar on sales strategy March 2013 (Digicel company’s brand and product to gain competitive

Advantage)

ADDITIONAL SKILLS

” Proficient in Microsoft Office

Bilingual, French and English

Awarded an employee “Performance Excellence

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