Amanda Hanzuk

*** ********* ****** ** *******, AB T3K0W6 587-***-**** ac1t90@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Ten years experience in Customer Service/Call Center Environment.

• Ability to simultaneously manage all aspects of multiple projects while consistently meeting strategic objectives.

• Professional and experienced in dealing directly with internal and external customers.

• Positive attitude with demonstrated resilience to very demanding environments.

• Experienced team player who efficiently performs well under minimal supervision.

• Excellent analytical and creative problem-solving abilities.

• Highly motivated and self directed.

• Superior communication and relationship management skills.

• High standard of initiative and strong work ethic.

• Ability to effectively prioritize and execute tasks in a high-pressure environment. PROFESSIONAL EXPERIENCE

Administrative Assistant KPMG 1 YEAR CONTRACT

• Provide senior level administrative support to partners, senior managers and client service teams.

• Coordinate, prepare, edit and/or proofread documents.

• Proactive and independent management of partners' calendar and contact databases.

• Provide proactive billing and collection support and coordination.

• Plan and coordinate travel arrangements and itineraries.

• Coordinate meetings, conference calls, video conferences, net meetings and events.

• Assist in the preparation and submission of time and expense reports for the partners supported.

• Respond to client inquiries and escalate to appropriate parties based on knowledge and work process.

Taxpayer Services Agent CANADA REVENUE AGENCY 6 MONTH TERM POSITION

• Answer telephone enquiries from taxpayers and their representatives on a variety of matters.

• Explain various social programs administered by the CRA.

• Obtain and analyze information concerning adjustments to tax returns.

• Respond to enquiries concerning filing and processing of Individual tax returns.

• Respond to Electronic Service enquiries.

• Complete and process all necessary forms and registrations.

• Research required information using available resources.

• Handle and resolve customer complaints.

• Identify and escalate priority issues.

Amanda Hanzuk

Deployment and Completions Clerk TELUS 2012 TO 2013

• Provide customers with product and service information.

• Process orders, forms and applications.

• Complete call logs/reports.

• Obtain customer information.

• Obtain possible customer leads.

• Data entry and maintenance of customer/potential customer data bases.

• Follow-up on initial contacts.

• Maintain records of telephonic interactions, orders and accounts.

• Book service appointments.

Administrative Assistant WESTAR 2008 TO 2012

• Person administrative support to the President/CEO.

• Answering calls and handling queries.

• Meet and greet clients and visitors.

• Sourcing and ordering stationery and office equipment.

• Reading, monitoring and responding to the CEO’s email.

• Preparing correspondence on the CEO's behalf.

• Managing the CEO’s electronic diary.

• Organize meetings, workshops, seminars and related functions.

• Organizing travel and preparing travel itineraries.

• Managing a budget.

• Conducting research on the internet.

• Updating websites.

• Managing projects.

• Support services including managing and reviewing filling and office systems, records management: faxing, mail, maintenance and routine databases, photocopying, compilation of reports.

Customer Service Representative ENMAX 2006 TO 2008

• Answering incoming calls.

• Handle service and billing inquiries.

• Selling contracts to new and existing customers.

• Route calls to appropriate departments.

• Follow-up customer calls where necessary.

Computer Skills

• Fluent usage of Windows OS with intermediate/advanced MS Word, Excel, PowerPoint, Outlook

• High degree of accuracy in typing (60 wpm) and data entry (10,000 kph)

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