Customer Service High School

Jonique kiser

*** ****** **, **********, ** ***** H: 704-***-**** C: 704-***-**** **************@*****.*** Professional Summary

I Jonique Kiser am focused on defining best practices and meeting quality standards and delivery deadlines. Highly flexible and capable Tester and Inspector with experience in quality inspection, defect tracking and test planning, reporting and data creation. I have excellent communication skills and rapid and precise customer service skills. Im Outgoing and very,very familiar with cash and food handling procedures. Possesses strong communication and time management skills.I'm someone who's Flexible and excels in a fast-paced environment looking for a position with growth opportunities. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Skills

Excellent mathematical skills

Customer-oriented

Quick learner

Organized multi-tasker

Friendly and helpful

Late-night shift availability

Quality assurance

Quality inspection

Deadline-driven

Material handling

Hard working and self-motivated

Fast learner

Flexible schedule

Work History

RGIS invortory 12/2016-now

Department lead Charlotte,NC

Works in Walmart and do there invortory scan everything in the store and makes sure everything is right and counted for

Lead and operations 10/2014-06/2016

Cvg concord concord,nc

I help run the shift and take some orders from the supervisor I also place people and put in paperwork on the computer and make sure it's all right I also help others on their machines when needed and if needed I will run a machine and make sure that the building stays clean I report to the supervisor when needed in have daily meetings as well quality control, 06/2013 to Current

onin staffing for (saddle creek) – charlotte, nc

> Discarded and rejected products, materials and equipment that did not meet specifications.

> Monitored production operations for compliance with specifications and promptly reported defects.

> Inspected and packaged products meticulously according to manufacturing specifications.

> Identified and helped resolve non-conforming product issues.

> Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.

stockroom/cashier, 08/2009 to 12/2010

tj maxx – Concord, nc

> Stocked shelves and supplies and organized displays

> Developed positive customer relationships through friendly greetings and excellent service.

> Organized racks and shelves to maintain the visual appeal of the store.

> Greeted customers and ascertained customers' needs.

> Organized store merchandise racks by size, style and color. sr.closer, 08/2008 to 09/2009

subway – Concord, nc

> Consistently provided friendly guest service and heartfelt hospitality.

> Promptly and empathetically handled guest concerns and complaints.

> Demonstrated integrity and honesty while interacting with guests, team members and managers.

> Operated the drive-through window and sales register quickly and efficiently. crew trainer/cashier, 04/2007 to 07/2008

mcdonalds- Harrisburg,nc/stallings,nc

> Greeted customers and provided excellent customer service.

> Maintained high standards of customer service during high-volume, fast-paced operations.

> Prepared fountain drinks and ice cream items.

> Prepared all food orders within a 2-3 minute time frame.

> Reported to all shifts wearing a neat, clean and unwrinkled uniform Quality control June 2013 to October 2014

onin staffing(saddle creek crop) - charlott,nc & harrisburg, nc Discarded and rejected products, materials and equipment that did not meet specifications. Monitored production operations for compliance with specifications and promptly reported defects.

Inspected and packaged products meticulously according to manufacturing specifications. Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.

Identified and helped resolve production problems

stock room and cashier August 2009 to December 2010 TJ MAXX - Concord, NC

Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Priced merchandise, stocked shelves and took inventory of supplies. Loaded and unloaded merchandise using a ladder and pallet jack. Sr.closer July 2008 to August 2009

Subway - Concord, NC

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers.

Greeted customers and provided excellent customer service. Prepared all food orders within a 2-3 minute time frame. Reported to all shifts wearing a neat, clean and unwrinkled uniform. crew trainer/cashier April 2007 to July 2008

Mcdonalds - Harrisburg, NC and stalling, nc

Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Prepped items for later use to save staff time during busy hours. Reported to each shift on time and ready to work.

Reported to all shifts wearing a neat, clean and unwrinkled uniform. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Followed food safety procedures according to company policies and health and sanitation regulations.

Pleasantly and courteously interacted with customers. cashier April 2006 to May 2007

Wendys - Matthews, NC

Consistently provided friendly guest service and heartfelt hospitality. Greeted customers and provided excellent customer service. Prepared fountain drinks and ice cream items.

Handled currency and credit transactions quickly and accurately. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Education

Jefferson high school 2013

High School Diploma: high school

Graduated in top of my class

I had all A's and 2 B's

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