Manager Office
Resume:
Simone Holland
*******@*****.***
WORK EXPERIENCE
Executive Assistant, 2014 to Present Phoenix House New York, New York
Support Senior Vice President of Human Resources, manage SVP calendar, travel and expenses
Participate in interviewing and hiring front desk staff
Supervise front desk office staff
Onboard incoming Executives (drug screen, fingerprint, background check, other verifications)
Prepare and run customized monthly termination reports, design turnover analysis grids
Verify and extract HR related demographics in ADP Workforce
Execute check requests, reconcile credit card statements and expense reports
Design various HR related power point presentations, emails, offer letters and organization charts
Executive Assistant, 2007 to 2014 RFMH/Columbia University New York, New York
Provided administrative and business support for Forensic Psychiatrist and other prominent leadership
Maintained senior physician’s calendar, schedule meetings, seminars, teleconferences and travel
Improved reimbursement process by cultivating repertoire with business office staff and creating efficient protocol for submission and follow up
Researched clinical articles for studies and grants, archived and organized comprehensive filing system
Supported residency education and training for forensic fellows
Assisted development office with mental illness related fundraising efforts and events
Medical Secretary, 2005 to 2007 New York Presbyterian Hospital New York, New York
Coordinated all patient medical services in Urogynecology practice
Scheduled patient appointments, verified insurance eligibility and coverage
Pre-certified diagnostic tests and procedures, obtained referrals
Obtained medical reports and summaries, created and organized patient medical records
Compiled and analyzed confidential patient data
Input/update patient demographics, called in prescriptions and refills, answered phones
Office Manager, 2001 to 2004 Hospital for Joint Diseases New York, New York
Managed office operations of an outpatient Physical Therapy department
Supervised staff and the induction of new employees
Prepared reports and maintained files for accuracy
Oversee scheduling of 5+physical therapists, coordinate appointments
Streamlined office procedures and patient scheduling
Verified insurance eligibility and coverage, pre-certification and collected co-payments
Managed office supply and kept inventory
Surgical Coordinator, 2000 to 2001 Lenox Hill Hospital New York, New York
Scheduled surgical appointments and coordinated follow-up care for Orthopedic private practice
Verified insurance eligibility and coverage and updated patient demographics
Distributed prescriptions for MRI, X-Rays and Physical Therapy
Assisted patients with pre and post-surgical inquiries, arranged pre-admission testing
Ordered specialized medical equipment
Acted as liaison between patient and provider
Office Manager, 1999 to 2000 New York Presbyterian Hospital New York, New York
Managed daily scheduling of inpatient and outpatient complementary medicine treatments
Handled payroll, deposits and petty cash
Maintained relationships with patients, hospital departments and vendors
Prepared weekly revenue and expense reports
Managed billing and reconciled accounts
Assisted with implementation of Policy and Procedure Manual
Office Manager, 1996-1999 ProFitness Physical Therapy New York, New York
Managed daily operations of a physical therapy practice
Supervised, trained, hired and terminated employees
Designed and maintained appointment calendar for physical therapists
Collected co-payments, managed petty cash and deposits
Worked collaboratively with President and Vice President to ensure efficiency and productivity
Managed all aspects of ICD-9 Coding, insurance submission and verification, Worker’s Compensation, No-fault, Medicare and all delinquent accounts
EDUCATION & HONORS
MPH in Health Policy and Management (May, 2017) New York Medical College Valhalla, New York
BA in Psychology City College of New York New York, New York
Golden Key Honor Society
PROFESSIONAL AFFILIATIONS
American Public Health Association, 2014-Present
American College of Healthcare Executives, 2014-Present
COMPUTER SKILLS
Outlook, Microsoft Office Suite, Visio, ADP Workforce Now, Welligent, Novell GroupWise, Turbo for PT, HIS, TPX, MMF, IDXtend, Flowcast, Invision
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