James Harbaugh, PMP

248-***-****

ac1t5l@r.postjobfree.com

LinkedIn: http://www.linkedin.com/in/jamesharbaugh

Creative technical project manager and planner with an outstanding track record of managing teams that develop innovative solutions providing business efficiencies, engaging employees and increasing profitability while staying within budget and timeframe specifications.

IT Application Project Manager • IT Infrastructure Project Manager

Professional Experience

JDH COMPUTERS, Oxford, MI 2016-Present

President

President of a technology consulting company providing technical support to businesses.

• Provide consultation and planning services related to enhancing and upgrading the use of technology in business operations.

• Website design and programming support for modernizing existing web presence including mobile device and social media support.

• Developing iOS apps in Swift

ULLIANCE, INC., Troy, MI 2001 to 2015

Director of Information Technology

Hands-on manager of information systems and technology for an international Employee Assistance Program (EAP), wellness services and corporate training provider. Responsible for enterprise software/website development, software maintenance and support, server architecture, network operations/security, contractual relationships wth vendors and telecommunications support. Led design meetings with cross-departmental personnel to determine system requirements. Created Statement of Work (SOW) documents, Work Breakdown Structures (WBS) and assigned workload to team members. Supervised the work progress and mentored team members. Led meetings with senior management to review project tracking and reporting and to discuss risk litigation plans. Utilized and developed analytics tools to present sales and utilization data to senior management for use in planning future project funding and determining new product sales opportunities. Served as HIPAA Security Officer and Microsoft SQL Server Database Administrator (DBA).

• Project manager for the creation and ongoing development of the Employee Assistance Program system for EHR information. Conducted system design meetings with internal customers and developed planning documents and schedules. Oversaw software development by the internal application development team and vendors. Continuously proposed changes to the system based on business requirements and identification of process improvements. The system development utilized .NET technologies with SQL Server and was developed using both waterfall and agile methodologies.

• Project manager for the creation of an enterprise-level system to handle order processing, invoicing and class attendance as well as other services sold by the career training department. The system was developed in VB with interfaces to web-based external third party systems for providing clients with class progress and status information.

• Project manager for the creation and ongoing development of a EHR system to handle client records for participants of wellness programs sold to customers. EDI interfaces were created with multiple external vendors for transmission of client health data to and from wellness events and assessments. Status reports and utilization data are available on demand for customer status reviews and contract renewal meetings.

• Project manager and lead programmer for the creation of an integrated geospatial office locator and appointment scheduling system. The system uses a custom VB front end integrated with Microsoft MapPoint and SQL Server to create on-demand maps of the provider network for call center personnel to view when speaking to new clients during initial intake calls. The implementation of this system decreased the length of initial intake calls by over 30% on average and allowed real time information to be accessible to call center coordinators.

• Project manager and lead designer for the implementation of the technical and software infrastructure to support a multimillion dollar contract; the project was successfully completed under budget and within an accelerated 23 day deadline. The project included a build-out of vacant physical space within a separate wing of the corporate headquarters including purchase and installation of desktop computers, a wired and wireless network infrastructure, software design and installation of a VoIP telecommunications system.

• Project manager and lead programmer for various customer website additions and improvements in VB.NET, C#.NET, JavaScript, HTML, CSS, and other languages.

• Expert in the use of Microsoft Office applications including MS Project and Visio.

JDH COMPUTERS, Rochester Hills, MI 1993 to 2001

President

President of a technology sales and service start-up company providing hardware and software sales and support to businesses.

• Served as technology consultant to over 60 clients for support of Windows and Apple Macintosh networks and primary technology contact to suppliers and other external partners. Targeted markets included marketing and graphics-based industries.

• Project manager and lead developer for the creation of a marketing publication system for a supplier to the automotive industry. The system utilized large format printers and high speed printers to create posters, brochures and service area signage sold to dealerships through General Motors.

• Delivered presentations at conferences and taught technical classes to employees of clients.

FORD MOTOR COMPANY, Detroit, MI 1981 to 1993

Systems Section Supervisor

Supervisor of a 12-person systems department providing application development and technology support to over 150 internal customers across the United States, Europe and Asia.

• Project manager for the development of enterprise software to process dealership orders and logistics functions at US-based assembly plants and freight forwarders.

• Lead designer and project manager for the development of an international telecommunications network for vehicle dealerships outside North America.

• Systems analyst and lead programmer for the development of enterprise software to process agricultural and construction equipment orders, invoicing, parts procurement and logistics functions for US dealerships.

Certifications

PMP Certification (Project Management Professional), Project Management Institute, 2016

Education

Lawrence Technological University,

B.S.B.A., Marketing

Activities

Parent Volunteer

Oxford Schools' DA/OES PTO - Various activities with the PTO including Webmaster of the PTO's website.

Consulting Services

Providing consulting assistance for ongoing enhancements to the website for FaithWorks, a non-profit volunteer organization providing assistance to persons in need in the community,

Vice President

Past Vice President and meeting chairperson of a 200 member Southeast Michigan based non-profit computer user group. Conducted presentations and Q&A sessions at monthly meetings and wrote for and published a monthly 12 page newsletter. Served on the Board of Directors of an annual national user group conference.

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