Administrative Assistant

BARBARA WILLIS

*** ******* ******, *******, ** • M4S 1C8

******@*******.***

PROFILE:

A highly motivated, efficient Administrative Assistant possessing customer service, communications (written and verbal), proofreading, organization and multi-tasking skills; a detailed, focused, resourceful individual who is accountable and exercises initiative as well as sound judgment.

TECHNICAL TOOL KIT:

MS Office software, (including Word, Excel, PowerPoint, Outlook) Internet, all office equipment (photocopiers, printers, scanners, faxes, telephone systems)

PROFESSIONAL EXPERIENCE:

Temporary Administrative Positions 12/2016 – Present

Providing administrative/reception support to organizations including Workplace Safety Insurance Board, Quad Real Development, Ministry of Government and Consumer Services, Ministry of Culture.

Ontario Public Service 11/2009 – 12/2016

ADMINISTRATIVE ASSISTANT

Working with and effectively contributing to OPS partners including Service Ontario, The Treasury Board Secretariat, the Ministries of Health and Long-Term Care, Children and Youth Services, Infrastructure, (including The Ontario Growth Secretariat), responsibilities included:

Providing complete administrative support to all management levels and staff

Responding to in-person, telephone and electronic client inquiries in timely, courteous manner

Preparing/ updating reports, correspondence, memos, forms, contact lists – using MS Office

Scheduling meetings, appointments, calendar management

Organizing/facilitating special projects, including mailings document compilation

Proofreading wide variety of documents, data

Working with confidential material

Liaising with business partners, vendors and the public

Data entry (spreadsheets and databases)

Photocopying, scanning, faxing, distributing documents

Managing mail/courier services, hard copy and electronic file systems

Assisting with facilities management (equipment, supplies, common areas)

Processing invoices, statement reconciliation

Accomplishments:

Providing ongoing assistance with numerous projects/tasks to achieve objectives

Providing excellent client/customer service electronically, via telephone and in person

Improving various office processes for more efficient operation and cost-effectiveness

Excellent proofreading, correspondence composition skills

Medshire Services 01/2009–11/2009

ADMINISTRATIVE ASSISTANT

Reporting to senior management, responsibilities included:

Providing complete administrative support to management and all office staff

Responding to telephone and electronic inquiries from business associates, tenants, vendors

Calendar management, organizing meetings, conference calls, rooms

Interacting with key external partners, vendors

Assisting/organizing special projects

Preparing reports, correspondence, memos, agendas, contact lists

Data entry - spreadsheets

Photocopying, scanning, faxing, distributing documents

Maintaining electronic and hard copy file systems

Managing mail and courier services

Maintaining office inventory (supplies and equipment)

Ministry of Transportation, Communications Branch 04/2006 –10/2008

ADMINISTRATIVE ASSISTANT

Utilizing solid administrative and organizational skills, responsibilities included:

Scheduling meetings/appointments/ conference calls/rooms

Assisting with organization of annual communications notices (for public)

Responding to internal/public telephone and electronic inquiries regarding various notices/programs/services

Liaising with regional managers/coordinators regarding annual communications packages

Preparing reports, correspondence, forms, staff communication notices

Proofreading wide variety of documents, data

Liaising with vendors and preparing vendor agreements

Maintaining electronic/ hard copy files/contact lists

Managing office inventory

Processing invoices

Providing assistance to all staff as required

Accomplishments:

Providing excellent customer service when responding to public inquiries and liaising with vendors

Improving various administrative processes for overall efficiency, record-keeping, cost-effectiveness

Excellent proofreading, correspondence composition skills

Providing ongoing, dedicated assistance to meet numerous project objectives/timelines

EDUCATION:

SECRETARIAL PROGRAM Sheridan College

COMMUNICATIONS PROGRAM Humber College

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