Customer Service Sales Associate

Aisha Todman

** ******* **** • Mt. Vernon • NY **552

ac1t3y@r.postjobfree.com • 347-***-****

EDUCATION:

Auburn University at Montgomery. Montgomery, AL 36124

Department of Justice and Public Safety; ABA Paralegal Certificate Program, May 2013

Auburn University, Auburn, AL 36849

Sponsored by the Center for Legal Studies at Auburn University, Instructed by Judge Michael P. Cielinski

Certificate of Completion; Paralegal Certificate Course, November 2011

Tuskegee University, Tuskegee, AL 36088

College of Liberal Arts and Education

Bachelor of Arts, Political Science, August 2011

COMPUTER SKILLS:

Microsoft Office Applications, Statistical Analysis System (SAS) Software, Westlaw, LexisNexis

WORK EXPERIENCE:

Starr Companies; New York, NY

Claims Administration Support Specialist; January 2017- Presently

Intake and set up of new claims files & policies in iVOS

Scanning claim mail and documents and attaching them to files

Processing payment requests, recovery transactions, and acknowledgement letters

Create ad-hoc loss runs for Insureds, Claims and Underwriting as needed

New York Property Insurance Underwriting Association; New York, NY

Customer Service Representative/ Assistant Underwriter; November 2015- November 2016

Acted as the first point of contact for the Association; Listened to and resolved routine accounting, underwriting, and claims issues

Produced binders for refinancing and closings

Processed endorsements, both monetary and non-monetary

Occasionally managed the mailroom

Countrywide Car Insurance; New York, NY

Property Damage Examiner; July 2015- November 2015

Evaluated claims according to policy coverage and NYS time requirements

Investigated facts of loss; verified coverage; evaluated and determined liability; issued payments; settled claims

Identified any possible fraudulent claims and referred to the Investigative Unit

New York Property Insurance Underwriting Association; New York, NY

Temporary Claims Examiner; February 2015- July 2015

Investigated, determined coverage, evaluated, adjusted, and settled property claims presented by the insured

Maintained claim files; entered claims and expense payments into the system; assigned field adjusters; issued payment; settled claim

Produced Loss Runs and No-Liability Letters

Assisted the company in going paperless

U.S. Department of Veteran Affairs; Central Alabama Veteran Health Care System- East Campus: Voluntary Services Department; Tuskegee, AL

Volunteer; January 2010- December 2012

Contributed to the basic office management of the Voluntary Services Department

Converted current filing system to an electronic system; answered and transferred phone calls; legal research; checked emails; contacted volunteers; scheduled meetings and travel arrangements; sorted mail

Coordinated the 2010 Volunteer Recognition & Awards Luncheon; served as the Mistress of Ceremony

Familiarized and aided students and community members with becoming volunteers

Created hygiene packages for veterans

83rd District Office of Assemblyman Carl E. Heastie; Bronx, NY

Intern; December 2008- January 2009

Performed basic office and clerical duties including answering phones, checking emails, filing, scheduling appointments, legal research, and maintaining an immaculate work environment

Solved various problems and concerns for constituents

Organized the "Annual Christmas Party"

Tuskegee University Television; Tuskegee University; Tuskegee, AL

Assistant Student Station Manager; September 2007- May 2008

Aided in the general office management of Tuskegee University Television

Recorded programs, campus activities, and interviews

Designed new programming for the television station

Lord & Taylor; Scarsdale, NY

Seasonal Sales Associate; December 2007-January 2008

Provided each customer with a pleasurable shopping experience

Facilitated customers with building a wardrobe by showing and suggesting multiple items

Macy's; Yonkers, NY

Temporary Holiday Sales Associate; December 2007

Engaged customers in a friendly, eager, and welcoming manner

Balanced cash register at the end of every evening

Maintained an efficient and immaculate work environment

Telecommunications; Tuskegee University; Tuskegee, AL

Telemarketer; September 2006- December 2006

Attempted to garner donations from Tuskegee University Alumni through the use of warm calling for the Tuskegee National Fund

Wooten & Walker P.C.; New York, NY

Intern; May 2006- June 2006

Assisted with general office management including answering phones, checking emails, scheduling appointments, legal research, making travel arrangements, and organizing files

Reviewed and completed contracts for entertainment attorney

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