Management Sales

Jenifer Valentini Mosko

***** **** **** **** ****** Spring, MD 20905 301-***-**** H 301-***-**** C

Email: *******.*****@*****.***

Business Management Profile

Administrative Excellence / Team Collaboration & Leadership / Project Management

Skilled and motivated professional with experience building and maintaining business relationships, communications, prioritizing tasks, maintaining records and documents, and communicating with peers and management teams to drive project and business success. Organized and driven with administrative and office leadership excellence; superior problem-solving and management skills; adept at driving operations to ensure top-notch productivity. Exceptional interpersonal abilities. Possess MBA and MS post graduate degrees.

Core competencies include:

•Communications/Relationship Management

•Strategic Planning & Execution

•Regulatory / Process Compliance

•Project Life Cycle Support

•Report Generation /Analysis

•Records/Data Management

Educational Background

Master of Business Administration (MBA), 2009

UNIVERSITY OF MARYLAND Adelphi, MD

Curriculum included Project Management, Strategic Planning & Marketing, Organizational Theory & Design, Management Information Systems, Business Research Methods, International Business Management

Master of Science in Management (MS), Healthcare Administration, 2009

UNIVERSITY OF MARYLAND Adelphi, MD

Curriculum included healthcare law, IT for healthcare, public health, long-term care organizations, organizational theory, and general management

Maryland State Scholarship, 2005

Bachelor of Science in Psychology, 1996

UNIVERSITY OF MARYLAND, Catonsville, MD

Professional Experience

FIRST BOOK, Washington DC

Marketplace Operations Coordinator, Ecommerce Operations Team (8/2014 – Present)

Responsible for managing aspects of the First Book Marketplace’s operational workflow, including analysis of book order data, receipt management, order entry, shipping processes, transmission of this data to our fulfillment partners, coordination with recipient programs and inventory management. Coordinates detailed logistics (shipping,

Professional Experience Continued

warehousing, storage, and inventory) with publishing partners, warehouses, shipping companies, and recipient programs worldwide. Manages large data projects - including tracking receipt of books in, shipment of books out, inventory turn rates and a range of related data points over time.

Selected accomplishments:

•Effectively manages communications with outside publishers and suppliers.

•Assisted in testing and implementing new marketplace system (ecommerce web-based program, Magento). Completed XTML coding required for manual order export function.

•Instrumental in establishing relationship with international shipping broker to facilitate international shipping objectives.

PENN GLOBAL MARKETING, Columbia, MD

REGIONAL ADMINISTRATOR, Capital Region (2/2012 – 8/2014)

Managed regional sales office that services clients from six states within the Mid-Atlantic Region. Instrumental in developing and implementing marketing strategy. Managed and created all marketing materials, outside communications and social media presence. Recruited and pre-screened incoming sales staff. Maintained all state licenses and contracting requirements for sales staff. Coordinated In-house Training and Continuing Education programs. Generated and distributed leads for sales staff based on territory and projected market.

Selected accomplishments:

•Instrumental in initiating and maintaining social media presence, utilizing sites such as Facebook, Instagram, and LinkedIn.

•Selected to assist the Vice President of Operations to review and assess a Pilot Web-based Program to be used for Contracting and Licensing.

•Developed marketing and administrative reference manuals to be used in regional offices throughout the company.

MID ATLANTIC MEDICAL SERVICES, INC. (MAMSI), Rockville, MD

PROJECT COORDINATOR (9/2000 – 7/2002)

Promoted to spearhead in-house audits of new and renewing MD Small Group contracts for rate / age band accuracy, verifying underwriting of new groups to determine initial rate setting accuracy. Generated and presented audit result reports for MAMSI management; discussed processes and results with project management staff and worked with sales team for contract determination and rate calculations.

Selected accomplishments:

•Played a key role in defining audit and reporting processes as first person to hold this new position.

•Skillfully compiled data for quality assurance analysis and presented findings to management; monitored improvement in sales documentation following release of audit finding.

Professional Experience Continued

MID ATLANTIC MEDICAL SERVICES, INC. (MAMSI), Rockville, MD

ADMINISTRATIVE ASSISTANT, REGULATORY AFFAIRS / UNDERWRITING (3/1999 – 9/2000)

Offered overarching administrative support, assisting Senior Directors in facilitating special projects, maintaining databases, producing reports / correspondence, and managing payroll records. Communicated routinely with sales and additional staff to discuss accounts and gather necessary data. Coordinated team meetings.

Selected accomplishment:

•Rapidly promoted to newly created position of Project Coordinator in recognition of excellent performance.

MONTGOMERY GENERAL HOSPITAL, Olney, MD

INSURANCE SPECIALIST, MANAGEMENT SERVICES ORGANIZATION (MSO) (2/1998 – 11/1998)

Filed and monitored patient insurance claims; invoked appeals process of claims with appropriate insurance company and patient collections as needed. Reviewed and corrected diagnosis (ICD-9) and procedure (CPT) codes on patient claims. Interfaced with insurance and physician staff to compile and report data.

Selected accomplishments:

•Generated reports to analyze account information and work towards greater efficiency of claims data.

•Requested to assist during transition following office closing, due to superior job performance.

MICHAEL B. SIEGEL, M.D., F.A.C.S., Wheaton, MD

OFFICE MANAGER (4/1997 – 1/1998)

Advanced to manage office staff and operations while maintaining finances for busy private physician practice. Produced Accounts Receivable and Referral Source reports. Interviewed and hired all medical and administrative staff. Kept physician licenses and credentials up to date with federal agencies, insurance companies, and medical facilities. Provided comprehensive patient support, resolving questions and complaints.

Selected accomplishments:

•Successfully introduced and integrated marketing and financial strategies to enhance practice performance and patient satisfaction.

•Negotiated insurance contracts for physicians to realize more profitable reimbursements.

•Swiftly promoted from initial two-month position as Billing Coordinator (1997).

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