Antoinette Hines,804-***-****

SUMMARY OF QUALIFICATIONS

More than 25 years of experience in Administrative compacity adapting to changing business needs, conditions, and work-related responsibilities. Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Computer literate with proficiencies in: MS Word, Excel, PowerPoint, Publisher, Access, and Internet Explorer AREAS OF STRENGTH AND EXPERTISE

Management

Medicare/Medicaid

Marketing strategies

Counseling

Purchasing

Documentation Reviews

Administrative

Motivational Leadership

Organizational Skills

Bookkeeping

Training/Coaching

Quality Assurance

Root Cause Analysis

Proficiency in Office Equipment

EXPERIENCE

General Dynamics Information Technology

Specialist, Customer Service: GM1 (Medicare), Claims June 2015 - Present

Provide knowledgeable responses to telephone inquiries in a courteous and a professional manner

Maintain up-to-date knowledge of CMS regulations and policies as the apply

Utilize database and written materials to look up and provide information to telephone inquiries

Provide information on general Medicare and claims eligibility information

Perform other duties as assigned

Big Brothas Motorcycle Shop

Administrative Office/ Management August 2000 - Feb. 2003

Prepared billing statements regarding invoices for multiple vendors and customers.

Prepared and sent customer statements as well as received and posted all invoices and payments.

Verified all invoices, requisitions and vouchers

Received and screened phone calls that were responding to request for appointments and information.

Determined the general nature of inquired and independently responded to all administrative questions.

Bookkeeping of Major Accounts with Account Receivable and Accounts Payable

Monthly marketing strategies for Product and sales items Lord Jesus Christ House Of Prayer

Administrative Officer (Volunteer) August 2005 - Present

Prepared and post information for Monthly events and programs; Create documents

Assisted with scheduling appointments for Pastor's and Leaders, schedule travel arrangements of up and coming events, overseer of all Administration functions of the ministry. Team leader of yearly Community Outreach,

Training & Coach up and coming Leaders & New Members Southside Virginia Training Center

Dispatcher/Office Manager Sept 1997 - Oct 1999

Monitor staff quality and performance on a day-to-day basic

Perform supervisory task to assure service level requirements are met

Communicate pertinent Dispatch updates in a timely manner

Provide presentations and budgets documentations for monthly meetings.

Supervise 15 drivers & aides within the functional areas of the Training Center

Deputy Clerk- collect and record finances sent to patients EDUCATION

Petersburg High School, Diploma

Commonwealth College, 2 years (Secretarial Science)

University of Phoenix, Associate Degree in Accounting Finance TRAINING

Marketplace

Medicare

HIPPA

Lean Six Sigma Yellow Belt

ISO Awareness

HIPAA

Threats

Ethics & Compliance

Time Management

Presenting Successfully

Leading an Effective Business Meeting

TECHNOLOGY

Software

MS Word

Excel

PowerPoint

Publisher

Access

Internet Explorer

OPERATION SYSTEMS

Next Generation Desktop

Contingency

Empower

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