Customer Service Sales
Resume:
Bryan Baldwin
***** ** ****** ***** ******, Texas 75035
Linkedin: www.linkedin.com/in/bryan-baldwin
**********@*****.***
Objective
I’m looking to secure a Project Manager Position which will allow an individual with exceptional management, leadership, communication and planning skills to benefit the organization. I am a dedicated, hard-working individual with a 15 year track record of taking on progressively responsible roles in the field, exceeding objectives and managing the operational aspects of multiple projects within a business unit. I have always been counted on to represent my company, achieve business goals and objectives, train others and assist wherever needed.
Skills and Certifications
CSM Certified Scrum Master
CompTIA Server+
Data Analytics Working knowledge of Big Data capture, storage, analysis, data curation, search, sharing, transfer, visualization, querying, updating and information privacy.
Project Methodology (Waterfall, Agile, Scrum)
Project Tools: Working knowledge of, Excel, Visio, Project, PowerPoint, Office 365, SharePoint and Primavera
Technical Writing: Provide technical processes and procedures to meet Executive needs.
Communication skills: Strong written, verbal and presentation skills for communicating at all levels.
Flexibility and Adaptability in a fast paced work environment
Time Management/Organization Skills
Ability to mediate issues and manage conflicts
Work Experience
Core Logic
September 2011 – January 2017 IT - Project Manager
Serves as central communications link for external Client/Vendor and off-shore IT projects
Ensure Vendor Management and/or Contract Management consistently meets or exceeds established productivity and quality targets
Facilitate planning session with Stakeholders and Product Owners to assure scheduling is completed accordingly
Providing vision and guidance to meet Client/Vendor/Contract objectives.
Scheduling: Provide weekly Project status regarding projects scope, timeline and budget
Ensures integration of all elements of a project, including hardware, software, and network components
Implementation and Deployment teams: Managed daily timeline for all parties involved. Coordinated with internal and external personnel as well as Vendors and Clients to remove roadblocks/impediments and ensure swift and timely delivery of equipment and services at reduced cost.
Litton Loans
October 2010 – August 2011 QC Audit Analyst
Reviewed customer mortgage transactions to ensure accuracy and quality of the data provided
Ensure compliance guidelines are met with all regulatory requirements
Seek alternate options to assist Homeowner in an effort to bring each account current
Verify Income Calculations using borrower provided data including paystubs and tax returns
Review of HUD-1 settlement statements prepared by third party vendors in connection with loan closings
Nationstar Mortgage
January 2009 – October 2010 (Team Lead) - Modification Underwriter
Review documents to determine if they meet guidelines for Modification
Seek alternate options to assist Homeowner in an effort to bring each account current
Contact Attorneys’ to determine outstanding fees and cost associated
Effectively manage pipeline from Underwriting to Booking
Credit Solutions
June 2008 – January 2009 Debt Consultant
Interviewing customers for Debt Elimination Program, to help them achieve financial goals
Develop customer service skills to retain and cultivate customer relations
Effectively manage pipeline from Application to first draft date
Countrywide Home Loans / Full Spectrum Lending Division
December 2005 – January 2008 Sales Manager
Recruit and hire Branch personnel
Manage/maintain Branch budget
Work with underwriting to increase units funded for the branch
Assign sales territories, set sales goals, and establish training programs for Sales representatives.
Created and implemented training modules for account executives
Countrywide Home Loans / Full Spectrum Lending Division
April 2003 – December 2005 Account Executive
Interviewing customers for potential refinancing and purchases, to help them achieve financial goals
Inform and educate potential customers of our products which benefit their current financial situation
Responsible for branches loan retention, to resolve and or save any at risk files that could be potentially lost
Develop customer service skills to retain and cultivate customer relations
Time Warner Communications
Nov 2001 – April 2003 Ad Sales Representative
Develop business within assigned territory, establishing and maintaining relationships
Develop & execute a strategy to achieve monthly and annual quota
Maintain required documentation on all active, non-active, and perspective clients
Follow established company policies and procedures
Work with Credit department to collect outstanding debt and cash in advance payments
Pacific Bell
Feb. 2000 – May 2001 Splicing Technician
Manage multiple projects with precision and accuracy
Develop splicing diagrams and designs to facilitate network architecture
Work with engineers to perform fusing splicing as directed
Installation and testing of pressurized and non-pressurized cable closures
Provide management with detailed reports of field splicing activity daily
Contact this candidate