Engineer Systems
Resume:
Robert Pritchett
East New Market, MD 21631
Background Summary:
Extensive experience in computer development including PCs, HP3000 & IBM Mainframe technical experience, team leadership, supervisory, office and computer experience including all aspects of systems development, programming, customer support, project leadership, computer skills, conducting customer training, answering customer inquiries and resolving problems.
Work Experience:
Engineering Technician
OASIS Contracting, Inc
January 2002
Handle all aspects of construction engineering, surveys, prints, and interfacing with building divisions. Prepare drawings, surveys and paperwork required for building permits. Currently volume is 350 jobs per year. Meet with building department personnel to get plans approved and obtain permits in 15 counties & cities in the Tampa Bay area. Provide in office support of computer systems, PCs and peripheral devices. Assist in purchase, set up and user training on computers and software. Provide troubleshooting support as needed to the staff.
Senior Systems Engineer
VERIZON Data Services
March 1998 to July 2001
Technician on Customer Billing Support System (CBSS), in charge of production and test application problem records reported on the system by the external customers, ensuring that quality software fixes were expediently coded, tested & distributed to the production & test environments.
Consultant
VERIZON Data Services
November 1997 to March 1998
Worked as a computer systems consultant on GTE's CNAS/ACES Automated Circuit Provisioning system, providing production support and enhancements, and assisting in the conversion of CNAS/ACES to its replacement system Telephone Business Solutions (TBS), a UNIX/ORACLE client server system.
Developer
Maryland Wirebelts
February 1997 to November 1997
Technical developer providing first line customer support for legacy systems written in Visual Basic 5 and ACCESS. Designed, coded, tested and implemented new programs and databases in VB and ACCESS.
Systems Developer
First Maryland Bancorp
December 1995 to November 1996
Worked on enhancements to First National Bank's Credit Application Processing System (CAPS). Completed coding, testing and installation of 3 enhancements, including a Management Reporting project where I created an extensive set of new reports for management purposes.
Systems Engineer
VERIZON Data Services
April 1986 to November 1996
Worked on a variety of telephone company computer systems GTE's FACS, CNAS/ACES Automated Circuit Provisioning system, CNAS II, CBSS (customer billing support system), utilizing a variety of technical skills including Cobol, Fortran, mainframe, minicomputers, PCs, and a wide variety of operating systems, databases, and screen development systems. Started as a Programmer Analyst, then Systems Analyst, and Systems Engineer. Developed code, tested, installed, documented systems software, and also was a systems project leader over groups of 10-12 technicians.
Co-Op Student
Water Dept
September 1981 to March 1986
Provided office operational support for daily activity on the HP-3000 mini computer and PCs/printers, including release tape creation and distribution, daily and weekly system backups, library and file maintenance, and printing of departmental reports, along with maintenance of all equipment.
Education
BS in Computer Systems, Business Administration, Computer Science
Drexel University
1986 - Graduated Academic Dean’s List - First Honors - 3.9 GPA
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