Fouad M Qubti (Jacob)

*** **** ****** *****, ******, SC 29642 C: (864) 986- 5656 ac1syb@r.postjobfree.com

QUALIFICATION SUMMARY

Accomplished professional with experience in operations management, customer support, economics, accounting and human resource management.

STRENGTHS

Communication and Negotiation

Customer Service

Team Building and Collaboration

Strategic Planning

Goal Oriented

Adept at HRIS, Salesforce.com, Zendesk.com, and GitLab.com

Time Management

Intermediate understanding of Oracle Database SQL

EXPERIEINCE

Project Coordinator and Tier 2 Customer Support Specialist Mar 2017- Aug 2017

Grace Hill E-Learning for Property Management Greenville, SC

Managed the operations side of Mystery Shopper by updating and uploading records of clients.

Streamlined the course assigning process by working directly with the departmental programmers.

Led a group of tier 1 agents by providing exquisite customer service.

Resolved clients’ global issues on Grace Hill’s platform and provided walkthroughs for administrators.

Sales Representative May 2014 - May 2015

Horizons Switchgear &Engineering North America LLC Easley, SC

Established a network of clients through advertising and communicated with clients regarding product features and availability.

Arranged orders and deliveries of solar panels and circuit breakers and periodically monitored inventory.

Communicated with customers to ensure product satisfaction and to upsell new products.

Attended trade shows to promote and educate customers on the product line and build and develop customer relations.

EDUCATION

Bachelor of Science: Business Management Jan 2014 -Aug 2016

Clemson University Clemson, SC

Emphasis in International Management.

Languages: Advanced in English and Arabic. Basic in German.

Coursework includes Business Strategy, Human Resource Management, Operations Management, Business Law, Management Information System, and Corporate Finance.

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