Ivory F. Cervantes

Block * Lot *, Sto Niño Hilltop, Bajada, Davao City

ac1sru@r.postjobfree.com

August 15, 1982

+63-998*******/+62-082-***-****

Objective: Goal oriented professional seeking for a customer service and administrative support position.

Experience

Customer Service/Fashion Stylist - Offsourcing Phils Inc., (Jul '16 to Sept '17)10th Fl Landco Bldg. Bajada, Davao City

Listen and responds to customers’ questions and concerns and provide information about products and services. Take orders, make changes to customer accounts and handle returns and exchanges.

Technical Support - VXI Global Solutions Inc(Jun '14 to Feb '15) Robinsons Cybergate Lanang, Davao City

Provide technical and network problem resolution while guiding users through step-by-step solutions. Resolving basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.

Billing and Sales Specialist - Ibex Global Solutions (Oct '13 to May '14) – 3rd Flr SMX Bldg, SM Lanang Premier, Davao City

Explain bill for a telco members and comply quotas and clients demand; upsell products to give value on products depending on customers needs

Customer Service Associate - Startek International Limited (Oct '12 – Oct '13) Eton Cyberpod, Ortigas, Quezon City

Committed to assisting customers over the phone and perform mobile troubleshooting, customer service, billing and general inquiries.

Account Associate - SP Madrid Law Firm (Oct '11 - May '12) Doña Vicenta, Bajada, Davao City

Skip tracing and verifying delinquent credit card holders. Call out, arrange and coordinate payments on overdue accounts with customers.

Member Relation Associate - Teletech – Pasay (Jan '11 - May '11) Building F, SM Corporate Offices, Pasay City

Works closely with insurance members and doctors via incoming phone queue regarding customer service, benefits, and billing issues promptly resolving most issues in one contact. Support other departments in the corporate office as needed

Gaming Manager - Davao Hold’em Poker (Feb '09 – Nov '10) - PAGCOR Heritage, The Heritage Hotel, Pasay / FRB Poker Club (April '08 - Dec '08) - HK Sun Plaza, Macapagal St.

Have security responsibilities that include monitoring suspicious behavior and making sure that all rules and regulations surrounding poker gaming are respected. Manage profit goals for the poker room by conducting tournaments and strategic ideas to capture every poker players to stay and keep on coming back in a poker room.

Poker Card Dealer - Full House Poker Club (Jan '08 – April '08) Airport Casino Filipino, Paranaque City/

Pacific Poker Palace, Inc (Dec '06 – Dec '07) PAGCOR Lahug, Cebu City

Shuffle cards, change cash into casino chips, ensure all antes have been calculated, deal the cards as the game starts and checks cards to determine and verify the winner. Interact with customers and merchants to ensure the game is played according to the rules and prevent any cheating that might occur

Sales and Reservation Manager - Tribal Holdings Philippines, Inc. (Boracay SandCastles Apartments and Resorts) (Jan '06 - Jul '06) New World Renaissance Hotel

Practiced multitasking in resort admin and operation; cultivated client relationships, increasing customer satisfaction and repeat sales. Handling resort and ticket reservations through e-mail, fax, online, and walk-in clients.

Reservation Officer - New World Travel Corp., Victoria Plaza, Bajada

Helping guests/travelers find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the client needs either hotel accommodation, airline itinerary to the billing process.

Education

BS in Electronics and Communication Engineering, the school year 1999 - 2004

University of Southeastern Philippines, Obrero Campus, Bo. Obrero, Davao City

Character References Upon Request