LIA LAUREN L. LLIGE [pic]

*** *. **** ****** ***. Batis

San Juan City

Email: ac1spr@r.postjobfree.com

Mobile: +63-956*******

Career Objective

To secure a position where by hard work, dedication and the ability to

acquire new skills will advantage the company I will work for.

Highlights of Qualification

. Skilled and dedicated Customer Service Professional with more than 6

years experience in providing service in sales & contact center work

. Demonstrated competency in Windows applications, Microsoft Office

Suite (Word, Outlook, Excel, PowerPoint), keyboarding proficiency

and use of automated systems

. Capable of presenting ideas effectively with excellent verbal and

written communication skills

. Has the capacity to lead and work efficiently and harmoniously Easy-

learner and adept towards new concepts and responsibilities, highly

focused and results-oriented in supporting deadline-driven

operations, able to identify goals and priorities, accustomed to

working in fast-paced environment with the ability to think quickly

and independently

Employment Record

Financial Services ( Sept 2013 - Present )

Makati City Philippines

Specific Duties and Responsibilities

Account Manager ( Self employed -Contractor )

. Outbound selling to customers and major businesses.

. Build up leads and pass them to our Irish team to convert.

. Dealing with Corporate and Individual client queries.

. Quoting rates for both Corporate and Individual transfer's.

. Providing excellent and efficient service to all clients.

. Selling the services of the company.

. This role will involve meeting and exceeding deadlines, hitting targets

and consistently

providing exceptional customer service.

JR Global Marketing Feb 2011- June 2012

26/F Suite C / Burgundy Tower

252 Senator Gil Puyat Ave.

Makati City, Philippines

The Company

JR

Global is an international marketing firm that specializes in demand

generation for b2b companies worldwide. We do this through an integrated

approach, often combining market research, outbound calling, consulting and

training services. We are located in Makati City, Philippines, with

additional resources in Singapore and Hong Kong.

Specific Duties and Responsibilities

Team Lead

. Co-manage the outbound Caller team with the BDM n a daily basis from

the "trenches"

. Periodically listen in on calls to ensure quality and client message

is accurate

. Help with lead tracking / client reporting / team member appraisal

. Coaching / Training the Team

Lead Generation & Database Management

. Outbound business-to-business telemarketing and list development to

generate and qualify new sales opportunities for our Clients worldwide

. Achieving individual call volume (75-100+ calls per day) and

appointment setting on a daily and weekly basis

. Handle inbound and outbound customer sales inquiries in a friendly

responsive efficient manner

. Build and/ or clean databases as required for database projects

Client and Internal Project Management

. Works with clients when necessary to execute marketing campaigns

. Help develop JR Marketing collateral

Miscellaneous

. Report the progress of your activities in a format and frequency to be

mutually agreed with MD.

. Any other ad-hoc duties as may be required

.

TSL Marketing Nov 2011-Jan 2012

36 Duxton Hill, Floor 3

Singapore 089614

Business Development Specialist; B2B Lead Generation

The Company

TSL brings a consultative approach to enterprise demand generation for

technology companies. With our focus on 3 key elements - Plan,

Develop, Manage - TSL helps you:

Specific Duties and Responsibilities

. Outbound business-to-business telemarketing and list development to

generate and qualify new sales opportunities for our Clients worldwide

. Achieving individual call volume (75-100+ calls per day) and

appointment setting on a daily and weekly basis.

GLOBAL PAYMENTS PROCESS CENTRE INC. Nov 2010-Sept 2011

10-11F Cybergate Plaza, Edsa, Mandaluyong City 1552

Customer Service Representative; Inbound Voice Support for Hsbc Merchant

Services

Technical Helpdesk for Hsbc owned terminals

Masterfile Analyst, back office support

The Company

Global Payments is one of the world's largest electronic transaction

processing companies,

headquartered in Atlanta, Georgia, USA. Global Payments has operations

located throughout

the United States, Canada, The United Kingdom, Europe and the Asia Pacific

region.

Specific Duties and Responsibilities

Operations, Inbound Voice Support - UK/ North America

. Handled merchants inquiries, resolved complaints

. Answered billing questions, payment refund and other service

requests

. Updated requests made by the customers into the system

. Provided complete knowledge of services rendered, and complete line

of products, taking responsibility to stay update and give

assistance to customers with regards to latest developments

Technical Helpdesk

Troubleshoot Hsbc owned terminals for Ingenico TT42 and Artema

Masterfile Analyst

Add/Delete, Activate and deactivate merchants account

IBM GLOBAL PROCESS SERVICES Oct 2009 Nov 2010

3rd Floor Edsa Central, Mandaluyong City 1552

Customer Service Representative; Inbound Voice Support, Financial Adviser

for Citimortgage

The Company

IBM Global Process Services established it's presence in the Philippines in

2004. Since then, the Philippines has become our fastest growing base of

operations from where we have been providing Contact Center and Customer

Relationship Management (CRM) Solutions to several global clients.

Specific Duties and Responsibilities

Operations, Inbound Voice Support - Citimortgage

. Handled customer inquiries, resolved complaints

. Answered billing questions, payment refund and other service

requests for their mortgages

. Updated requests made by the customers into the system

. Provided complete knowledge of services rendered, and complete line

of products, taking responsibility to stay update and give

assistance to customers with regards to latest developments

Praetech Inc. Nov 2007 to Oct 2009

2201 Tycoon center, Pearl Drive,ortigas Center Pasig City 1605

Contact Center Associate 3, Timeshare Accounts

The Company

Praetech Inc. exclusively deals with outbound sales and marketing

solutions for the industry of Timeshare Vacation Ownership in Southern

California. The company recruited to build and develop top-producing

sales team and managed to maintain extensive experience in the timeshare

telemarketing, customer service and as business entrepreneurs.

Specific Duties and Responsibilities

. Set appointments for qualified prospects from South California for

timeshare video and sales presentations through effective telephone

communication

. Developed and implemented strategic plans to market timeshare and

persuade customers to purchase vacation ownership from respective

clientele

. Set higher expectations and instituted individual accountability

resulting in revenue increase for the company in over a year

. Performed other duties and responsibilities necessary to maximize

effectiveness of the position

American International Marketing Solutions, Inc. April 2005 to Nov

2007

5F Raffles Corporate Center F. Ortigas Jr. Road Ortigas Center, Pasig City

1605

Contact Center Associate, Timeshare Account (WorldMatk by Wyndham Vacations

The Company

AIMS, Inc. provides outbound telemarketing and complementary inbound

customer services to several Resort and Vacation Ownership Companies in

the United States of America, and later on to Resort and Vacation

Ownership Companies based in Australia. The company offers Outbound

Telemarketing Services (OTS), Inbound Customer Sales Support Services

(ICSSS), Training Services of Outbound and Inbound Customer Sales Support

Services (TSOI), and various Outsourcing Opportunities for new and

existing Contact Center Companies in Outbound Telemarketing Services for

foreign Vacations Ownership and Resort Companies (OUTO).

Specific Duties and Responsibilities

. Conducted outbound telemarketing calls and organized cold calling

strategies and converted leads into prospects for timeshare sales

presentations

. Set appointments for qualified prospects from South California and

Australia as potential product owners

. Developed rapport with customers with emphasis on extending

relationships for more sales opportunities

. Maintain workflow and follow up with new clients to make sure all new

accounts receive service in a timely manner.

Awards and Recognitions Received

Agent of the Year

PRAETECH INC.

CCA of the Year 2005

American International Marketing Solutions, Inc.

Education

June 2000 to Oct 2004

CENTRAL COLLEGES OF THE PHILIPPINES

Diploma in Bachelor of Business Administration Major in Management, 2004

June 1996 to March 2000

JOSE RIZAL UNIVERSITY

CHARACTER REFERENCES

Available upon request

Contact this candidate