Customer Service Sales Associate

Alisa Pinion

Customer Service, Call Center Representative, Office Assistant

Biloxi, MS 39531

***********@*****.*** - 228-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service, Call Center Representative

Grace Healthcare - Gulfport, MS - January 2013 to November 2016 Job Duties Include:

• Assist patients with new durable medical equipment orders that the company receives via fax (calling patient to inform them that we received the order and explain the process of getting it started)

• Answer multi lines of incoming calls to the company and directing the patient to whom they need to speak with (billing, retail store, power mobility etc.)

• Brightree program experience of 3 years (durable medical equipment software program)

• Give direction on billing issues (call center is first to handle questions and if they need further assistance I would contact a biller)

• If further documentation is needed to process the order, I contact the Dr. and explain what is needed and once I receive that, if patient qualifies, I process the order for the equipment and follow the order until it is on the van for delivery

• Assisted patients when I worked at the retail location with new orders and also walk in traffic (braces, diabetic shoes, walkers, wheelchairs, cpaps and bipap machines for sleep apnea

• Diabetic Shoe Fitter trained and certified (examined patient's feet and documented for their insurance the issues they were having and fitted them accordingly) Sales Associate

TJ Maxx - July 2012 to December 2013

Job Duties Include:

• The customer had a enjoyable experience in the store(greeting and assistance when needed)

• Making room for new merchandise as the new seasonal items were coming in Main Banker

Palace Casino - September 2009 to April 2012

• Count down tills of fellow employees

• Send out money to the gaming floor for gaming tables

• Get money ready for Brinks to pick up

• Cash out bartenders and cocktail waitresses

EDUCATION

Basic, Nursing

University of South Alabama - Mobile, AL

August 2000 to May 2001

Basics, Computer and Nursing

University Of Mississippi - Oxford, MS

August 1998 to May 2000

Basics, Computer

Biloxi High School - Biloxi, MS

August 1995 to May 1998

SKILLS

Microsoft Word, Office and Excel, Operate mult line phone system and have Brightree software experience

(medical software)

ADDITIONAL INFORMATION

• Able to work precisely under pressure

• Goal oriented

• Very organized

• Can work flexible hours

• Good verbal communication

Contact this candidate