Customer Service Document Control
Resume:
Deborah Taylor
#* ** ****** **** **, Calgary, AB T2V 2X7
Phone: 587-***-****
Email: ******-*.******@*******.***
Native Calgarian with Twenty (20) years’ experience in Document Control, Expediting and Administration within the Oil & Gas Industry and Insurance Industry.
Given the nature of my personality (think Schnauzer) I am energetic, curious and like to keep busy. My moto is “get it done”
Communication/
Customer Service
Skilled at managing, mentoring and motivating staff to achieve company objectives
Self-stater, fast learner with highly developed interpersonal and technical skills
Trustworthiness, integrity dependability and reliability
Ability to deal with sensitive issue and maintain strict confidentiality
Excellent written and verbal communication skills with a focus on customer satisfaction
Effective working relationships with internal and external stakeholders
Acknowledged for going above and beyond the job requirements
Complimented on being courteous, polite and great sense of humour with customers and team
Administrative and Organizational
Organizational, administrative and planning skills
Ability to prioritize, manage time well, multitask and troubleshoot
Experienced in reception/switchboard utilizing
1-20 lines
Coordinated luncheons, travel, accommodations and events
Excellent knowledge of office equipment
Successful in the ability to meet deadlines with given time frame
Strong proofreading and editing skills
TOYO Engineering
Created Archiving System
Created workflow’s and document standards and procedures
Assisted Junior Document
Final documentation submitted on time to the client
Petro Canada
Trained the EPC’s project team, vendors and Project Management on Petro Canada’s systems
Bantrel
Successfully initiated communication with Bantrel’s Project Manager and Vendor Owner to bring the delayed equipment back on schedule
Achieved Milestone
Toromont Industries
Successfully created a filing system
Development Document Procedures
Brought Corporate Challenge to Company
Reed Stenhouse Insurance
Successfully achieved the highest sale of Insurance policies four (4) consecutive months
Introduction to Event Planning
Mount Royal University May ‘16’- Aug ‘16’
Expediting Basic and Advanced / Certificate
Calgary, AB Feb ’06’- Feb ‘06’
Dog Grooming Certificate Jan ‘02’- Apr ‘02’
JKL Dog Grooming Vancouver, BC
Marketing 210
University of Calgary Jan ‘01’- July ‘01’
Public Relations / Certificate
Mount Royal College Calgary Feb ’98’- Dec ‘99’
Legal Secretary / Certificate
Career College Calgary, AB Feb ’93’- Feb ‘94’
General Insurance License
Insurance Bureau of Canada Mar ‘82’’- Sep ‘92”
TOYO Engineering
Lead Document Control – Sustaining Capital Projects Mar ‘12’- Sep ‘13’
Lead a team of five Document Controllers
Established and implemented workflow process, document control standards and procedures
Chaired weekly meetings with team
Managed the flow of documents through a centralized repository
Complied and assembled Manufacturing Record Books
Quality checked all vendor documentation
PROJEX Engineering
Lead Document Controller Jan ‘10’ - Feb ‘12’
Mentored and trained Junior Document Controllers
Managed document numbers, revisions, tags and
AS Built revisions and document requests
Managed the flow of documents through a centralized
repository
Organized Lunch and Learns
Updated and managed Project Organizational Chart
Petro Canada
Document Management Coordinator May ‘08’ - Dec ‘09’
Trained and supported the EPC companies on the Petro Canada in-house systems
Quality checked, recorded, batch loaded and reported all documentation submitted
Registered documents in Tag Document Registry (TDR)
Gatekeeper for confidential records and files
Chaired weekly meetings
Bantrel - Petro Canada RCP Project May ’04’ - Apr ‘08’
Expeditor
Expedited major equipment
Point of contact for Flowserve Pumps
Participated in bid clarification and project management meetings
Visited vendor shops to confirm all material was received
Assembled preliminary bid lists, prequalification packages, purchase orders and reviewed vendor data
Updated and issued weekly Minutes of Meetings, client reports and vacation schedules
Maintained logs for project correspondence, decision records, requests for information (RFI), requests for change or clarification (RFC), field change notices (FCN) and spec waivers
Coordinated deliveries with vendors
Tracked, measured and reported regularly the status of customer orders
SNC Lavalin – Syncrude UE-1 Project
Lead Document Controller/ Project Administrator Sep ‘99’- April ‘04’
Managed the flow of documents through a centralized repository and established workflow process that satisfy the corporate and project requirements for metadata, electronic and hard copy documents.
Specialized in multidiscipline quality turnovers, audit and recover documentation
Work with the client to obtain final turnover documentation
Reviewed documentation to ensure its absolute accuracy
Collaborated daily with multi-discipline stakeholders to ensure turnover submissions were met according to purchase orders
Communicated status of documents to Document Control Lead
Supported team members in completion of other duties as required
Toromont Industries
Document Control – Office Administrator Sep 94’- Sep ‘01’
Submitted engineering drawings to shop and fabrication shops
Organized and assembled Manufacturing Record Books
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