Customer Service Manager

Gavora Jones

**** ******* *** **** #* Charlotte, NC 28205 704-***-**** *************@*****.***

Objective

Qualified and dedicated Administrator who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. A strong work ethic background, with solution driven focus, a critical thinker and good organizing skills. Flexible and hardworking with strong drive to succeed.

Education

Business Administration Operations Certificate. May 2015

Associates of Arts. July 2016

Experience

November 2014 – May 2017

Senior Admin. Clerk Disability Services Central Piedmont Community College Charlotte

Assisted visitors, students, facility, and staff

Received, review and process documentation for counseling

Create and update student’s files in SAM (Student Accommodation Manager)

Maintain Inventory control for supplies & forms

Answer and managed incoming and outgoing calls, explaining policy & procedures,

Administrative assistance to head of department dealing with frontline

Prepare correspondence for clients.

Copy and track all client.

Manage the flow of frontline in the office.

Following department policies dealing with confidentiality of students and staff.

January 2011– November 2014

Admin. Assistant Work Study Central piedmont Community College Charlotte

Worked in a fast paced environment, with the ability to prioritize, meet deadlines, and provide quality service.

Maintain front desk area, providing customer service to students and prospective visitors.

Maintain confidentiality according to department policies with documentation.

Receiving and disbursing incoming mail.

Answering calls on a multiple phone line, transferring call accurately to staff as needed

Skill Highlights

Organizing

Documentation

Filing

MS Office

Excel

SAMS (Student Accommodation Management System)

Share Point

Dedicated team player

Scheduling

Patience

REFERENCES AVAILABLE UPON REQUEST

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