Software Analyst

Requirements Workflows Analysis Development Implementation Testing Documentation Training

Healthcare professional with significant software product development experience from inception to general availability. Development experience includes use of linear (waterfall) and iterative (extreme/agile/scrum) SDLC methods for regulated (FDA) and nonregulated applications. Adept with information gathering, analysis, requirement writing, design, product integration, unit testing, piloting, initial and regressive test plan development, system interface troubleshooting and mapping; enterprise level systems integration; change management, documentation from technical and end-user perspectives, standardized content and deployment, internal training, evaluation of materials, exercises, and curriculum for use in client education. Significant information systems experience in acute, outpatient, physician office, and home care environments. Superior presentation, communication, technical training, and documentation skills.

EDUCATION

Metropolitan State College, Denver, Colorado

Bachelor of Arts, Organizational Communication-Technical Writing Emphasis

Bachelor of Science Minor, Health Care Management

Barnes Business College, Denver, Colorado

Business Diploma

Front Range Community College, Westminster, Colorado

Practical Nursing

PROFESSIONAL EXPERIENCE

Senior Clinical Systems Analyst

Information Systems 7.18.2011 to 11.30.2016

Longmont United Hospital Centura Health (Longmont, CO)

Responsible for implementing new clinical software products; supports, upgrades, and maintains existing software products. Maintains test environments. Organizes and conducts integrated testing including interface testing of HL7 allergies across receiving systems. Serves as secondary analyst support on surgical charting, anesthesia care, and perinatal care. Performs analysis of workflows; documents or diagrams findings for further analysis, discussion, or proposed change. Attends change control meetings to represent submissions; approves and provides input on peer change requests. Maintains build and change tracker reference logs. Submits root cause analysis for clinical system downtimes. Mentors new analysts.

Noteworthy Accomplishments:

●Wrote an SBAR on Accidental Discharge to drive a hospital-wide initiative reducing cancel discharge events to zero.

●Tested and documented clinical and ancillary application behaviors with an ADT cancel discharge event.

●Wrote an SBAR on OB Pre-Admission Charting to identify two ‘preadmission’ charting maladies impacting the accuracy of the patient’s permanent medical record and introducing a safety risk in caring for the OB patient.

●Developed a detailed testing plan and coordinated interface testing and validation of the new interface engine during the testing phase of the project and on the night of go live.

●Coordinated the implementation of a cancer care product.

●Tested and documented HIS, perinatal, pharmacy, and orders application behaviors with various pregnancy alerts and medications ordered.

●Designed the Diet Order iForm which included diets, supplements, tube feedings, and nutrition consults.

●Worked with the dietary vendor to expand the dietary interface message inbound to accommodate the newly designed Diet iForm.

●Identified the special characters permitted in user order entry that acted as control characters truncating the interface messages before they could reach interested systems.

●Generated build evaluation reports for medication and non-medication orderables.

●Used DBVisualizer to update and replay HL7 ADT events that had populated a perinatal chalkboard incorrectly.

●Analyzed ways that drug and fluid data charted in anesthesia during C-sections could be promoted electronically to the patient’s postpartum record.

●Build and maintain records in the HIS Chargemaster and the order application for ancillary departments including Lab, Blood Bank, Imaging, Day Surgery, Cardiopulmonary, RT, PT, OT, Speech Therapy, and Dietary.

●Diagramed the build order sequence to demonstrate the complexity of configuration across products to achieve a concurrent productive roll out.

●Implemented an anesthesia care product.

●Documented corrective anesthesia system actions for an anesthesiologist to take to attach or correct a patient to a case already started.

●Mapped patient specific lab results to display as decision support tools for ordering providers on medication and non-medication orderables.

●Tested the redesign of surgical charting screens with attention to data fields that interfaced to charting and from the anesthesia product.

●Diagrammed downtime processes for the orders and dietary applications.

●Tested, implemented, and diagrammed the interfaced relationships of the care coordination product.

●Evaluated the feasibility of integration between nurse call and nursing documentation products.

●Diagrammed and documented the downtime process for allergies.

●Developed a matrix for HL7 A60 allergy testing during application upgrades and patches that validates allergies interfaced to 9 disparate products.

●Redesigned the allergy data flow among clinical products to exclude AL1 HIS messaging which was adversely affecting allergy values among products receiving A60 messages.

Clinical Development Analyst

Horizon Clinical Nursing Solution 9.15.1997 to 7.13.2011

McKesson Provider Technologies (Westminster, CO)

Responsible for the clinical aspects of software product development from inception to general product availability including information gathering, analysis, requirement writing, design, product integration, unit testing, piloting, initial and regressive test plan development, on-line and hardcopy documentation from technical and end-user perspectives, standardized content and deployment, internal training, and evaluation of materials, exercises, and curriculum for use in client education. Served as product lead for new product development, and the enhancement and maintenance of existing or evolving products using linear (waterfall) and iterative (extreme/agile/scrum) development methodologies. Inventor on US Patent US20090396079: Systems, Methods, Apparatuses and Computer Program Products for Organizing Patient Information.

Noteworthy Accomplishments:

●Created and presented new release product enhancement training for a perinatal care solution.

●Analyzed and wrote requirements to align applications for the capture and reporting of meaningful use and other regulatory data.

●Gathered functional requirements for an electronic medication administration record.

●Analyzed and wrote requirements to integrate a fetal monitoring and archival product into an existing enterprise of clinical systems; piloted and later implemented the product at various client sites.

●Submitted docket for US Patent consideration: Systems, Methods, Apparatuses and Computer Program Products for Organizing Patient Information.

●Identified and analyzed an infection control business opportunity.

●Performed a gap analysis between similar products and proposed a common services approach which supported code reuse, eliminated redundant documentation and supported a consistent user experience across products.

●Analyzed, wrote requirements for, and enjoyed the successful pilot of an application to capture patient allergies in codified, HL7 (A-60) formats integrating an HIS, pharmacy, orders, and acute care product.

●Performed site visits and diagrammed typical work flows in the Labor and Delivery discipline.

●Conducted usability assessments of proposed UI for various products.

●Wrote requirements for charted session management functions in a nursing charting product.

●Project lead, analyzed, and developed a product to capture and maintain a patient’s longitudinal history.

●Assisted clients in the analysis and development of product roll-out strategies including the development of test cases and training plans that fit their work flow.

●Researched and developed clinical content for existing clinical and new longitudinal charting screens by age group including pediatric developmental milestones based on Denver Developmental Screening definitions.

●Initiated and proposed a process to ensure the continuity of staged clinical content for new clients.

●Initiated, project lead, and analyzed the merge of client-configured clinical content with market content defining a tool for the IT clinician to reconcile merging errors.

●Enhanced respiratory care clinical charting content to meet mandated standards for respiratory care data collection as defined by AARC (American Association for Respiratory Care).

●Performed site visits to evaluate use of clinical products making recommendations for product optimization including changes to a client’s current business practices.

Senior Implementation Analyst

Pathways Homecare Agency Management Product 4.8.1996 to 9.13.1997

HBO & Company (Boulder, CO)

Managed all aspects of vendor certification for Electronic Data Interchange (EDI) to Medicare Durable Medical Equipment Regional Carriers (DMERC) to include: establishing rapport and initiating EDI agreement with the DMERC agent; learning the Home Medical Equipment (HME) and pharmacy home care application; establishing a test environment; interpreting the EDI file matrix and mapping field specs for programming; developing tasks and related timelines for testing and implementation; obtaining vendor EDI certification; and implementing EDI functionality in client testing and production environments.

Noteworthy Accomplishments:

●Diagramed the data flow of a home healthcare application for product development, user staff education, and agency reengineering processes.

●Provided analysis and design outlines for new application functions to meet industry and regulatory requirements.

●Implemented HME and pharmacy modules at hospital affiliated home care agencies.

●Interpreted EDI matrix and mapped specs for programming development in a National Standard Format (NSF).

●Obtained vendor EDI certification from DMERC for Medicare Part B claims submission.

●Developed and executed tasks and timeline for testing, vendor certification, and client implementation of EDI functionality; wrote user documentation on electronic file creation and transmission processes.

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