Service Engineer Customer

RONALD J. PACKWOOD

***** * ***** ** ***** 623-***-****

Goodyear, Arizona 85395 Email: *********@***.*** Cell 623-***-****

SUMMARY

Seeking a Technical position utilizing award winning 24/7 customer service experience in the Semiconductor Community with an excellent understanding of the principles of wafer fabrication equipment function, operation, maintenance, and repair disciplines, who is analytical, innovative professional who is team builder, with the ability to negotiate conflicts and balance priorities to provide positive win-win results whenever possible.

KEY QUALIFICATIONS

Experience in a Manufacturing Environment

Strong Supervisory Techniques

Problem Solving

Strong Electronics and Mechanical Troubleshooting knowledge

Experience with High Vacuum

Team Building

Research and Analysis Skills

Excellent Written and Verbal Skills

Strong Prioritization Skills

Strong Work Ethic

PROFESSIONAL EXPERIENCE

Compound Photonics, Phoenix, AZ 7/2014 to 6/2017

Equipment Maintenance Technician

Working on all Fab equipment and facilities for entire plant.

Areas and Equipment: Photo: Gamma80 4M, SSEC 3300, Spin Rinser Dryer. Thin Films: Temescal FEC-2500, 3800, and 38102. Etch: Versalock 700, GaSonics L3510. Facilities: BAS control, working knowledge of HVAC, plumbing, electrical, and mechanical systems.

Intel Corporation, Chandler, AZ 8/2011 to 7/2014

Working as a Manufacturing Technician

Working on Metals manufacturing equipment ASM, 300MM 8300.

Perform preventive maintenance and troubleshoot equipment failures to component level, running and gather daily qualification data to help determined the next maintenance that will be required. Worked on install and start-up team for new processes.

STMicroelectronics 2007 – 2011

Note: STMicroelectronics closed all North American production facilities in 2011.

Equipment Maintenance Supervisor

Equipment Engineering Services (EES). Split time between Equipment Maintenance and Supervisor duties.

Perform preventive maintenance and troubleshoot equipment failures to component level on 10 Ion Implanters, using extensive experience in High Vacuum, Electronic, Electrical/Mechanical, Pneumatic, Hazardous Gas Delivery systems, Robotics, and Hydraulic Technologies.

Responsible for 6 EES techs in: Implant, CMP, EPI, and Back Grind, including, their job performances reviews and goals, merit reviews, time cards, and day to day scheduling.

Managed 5S (house keeping) in CMP, and Back Grind chase areas.

Owned Business 2004-2007

Owned and operated small business with 10 employees.

Eaton Corporation/Axcelis Technologies Incorporated 1984 – 2003

Customer Site Manager 1997 - 2003

Provided hands on Leadership, mentoring, and administration of 10-15 Fields Service Engineer’s 24 by 7, including their job performances reviews, and goals, merit reviews.

Managed account activities, including problem resolution, resolved billing issues, order modification, budget of more than $500K.

Sold Axcelis’ services and parts to the customer, over $1,000K at Motorola, and $500K at STMicroelectronics annually.

Managed key customer contracts totaling >$1,000K, and maintained a better than 50% margin.

Maintained customer satisfaction through effective detection, resolution and training to minimize down time and increase productivity on equipment from <75% to >85%.

Created and implemented in field training courses to increase Fields Service Engineer’s productivity, and total customer satisfaction.

Initiated and maintained open communication with various levels/contacts in customer’s organization and provided on going feedback to Sales and Management teams.

Attended scheduled customer meetings. Provided accurate and timely recommendations to customers’ requests. Primary contact for customers.

Provided forecast information for the purpose of improved planning, budget, revenue, volume, and profitability projections.

Field Service Engineer 3

Performed preventive maintenance and troubleshot equipment failures to component level on Ion Implanters at customer’s sites.

Troubleshot Ion Implanters using extensive Experience in High Vacuum, Electronic, Electrical/Mechanical, Pneumatic, Gas Delivery systems, Robotics and Hydraulic Technologys.

EDUCATION

DeVry Institute of Technology – Electronics Technical Diploma – Phoenix, AZ

University of Phoenix – General Business Administration Courses – Phoenix, AZ

PROFESSIONAL TRAINING

Reliance RTP Furnaces

Several Implant Process

ASM, 300MM 8300 L2, L3 MN

Interviewing Skills Workshop

Team Building – Competitive Selling Strategy

Winning Customer Satisfaction

Dealing with Conflict

Project Management

Team Building (Ropes Seminar)

Marketing and Company Identity

Business Mgmt Legal Workshop

Microsoft Office 2000

Contact this candidate