Human Resources Project Management

Virginia Ciccione

Toronto, Ontario 647-***-****

M8Z 2B5 ac1snk@r.postjobfree.com

Dear Recruiter,

Currently, I am exploring full-time career opportunities where I can utilize my past work experience and knowledge in the Payroll and Human Resources field. The following is my resume outlining my skills and qualifications for your consideration.

As you can see from my résumé, I have gained a wealth of knowledge and skills from my past employment experiences and academic accomplishments. With over 19 years of experience in the Payroll/ HR field, I have the functional and leadership experience in payroll and benefits administration, including full cycle payroll processing, year end reconciliation and reporting, payroll and system auditing, troubleshooting and issue resolution, staff training, and process improvement. As an Implementation Consultant, I am responsible for the full project cycle for the implementation of Payroll, Benefits and HR/ Recruiting modules that meet our client’s business requirements. In this capacity, I have also lead and managed the project teams, delegated tasks and set priorities, conducted training and mentoring of resources and clients, developed and implemented change management initiatives, go live strategies, process documentation and utilization of system efficiencies.

My professional success is primarily a result of my excellent organizational and time management skills. You will find me to be a resourceful and self-motivated individual, with the ability to lead a team and communicate effectively at all levels. I bring an enthusiastic, diligent and dedicated attitude together with the ability to adapt readily to varying job demands

In addition to my work experience, I hold a Bachelor of Arts degree from the University of Toronto where I have acquired outstanding research skills and analytical skills and excellent communication techniques. Further, I have also completed the Payroll Manager designation from the Canadian Payroll Association, the C.H.R.L. designation from the Human Resources Professional Association and hold an Associate Certificate in Project Management. Recently, I have completed the C.E.B.S. program

With my education, skills and work experience, I am confident I will be an asset to your team. I look forward to meeting with you to discuss my qualifications. Please contact me at 647-***-**** to schedule an interview.

Thank you for your time and consideration. I look forward to hearing from you.

Sincerely,

Virginia Ciccione

Virginia Ciccione

Toronto, Ontario M8Z 2B5

Tel: 647-***-**** / E-mail: ac1snk@r.postjobfree.com

CAREER PROFILE

A Human Resources & Payroll Specialist with over 15 years of progressive experience augmented by a strong post-secondary background in Human Resources, Payroll, and Benefits Administration. Experienced in Payroll Administration, Benefits Administration, Pension Administration, Full Implementation of HRIS and Time and Attendance systems, Process development, and Project Management. Sound knowledge of payroll compliance rules as well as Employment Standards, Labour Relations, and Occupational Health & Safety laws. Proven ability to function in a strategic capacity in Payroll and HR field to develop and implement successful payroll and human resources management strategies to support corporate mandate.

Creative and innovative thinker with effective human resources management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.

PROFESSIONAL EXPERIENCE

CERIDIAN CANADA Feb 2008 – Present

IMPLEMENTATION CONSULTANT

Function as an Implementation Consultant, responsible for smooth implementation of Payroll, Benefits, HR system for Ceridian clients.

Responsible for managing the entire project management including reviewing the statement of work, scheduling meetings, creating project plan, reviewing the status reports with the client and issues

Lead discovery sessions to gather business requirements and document the process for the service delivery team while identify Payroll/ HR best practices

Coordinate with all internal partners to build the solution to meet the requirements of the client. Identify and work through any change requests with internal partners and client.

Document the client’s needs in the Software Requirements Specification document and provide to internal software developers for development.

Configure the HRIS system and modules based on the Statement of Work and the client’s business requirements.

Create and execute test scenarios for all aspects of the solution for unit testing along with end to end testing of the entire solution

Identify any change management requirements and build a go live strategy for a smooth transition to Production

Train client and internal service delivery team on the solution (systems, tools and processes) by providing process documentation, job aids and checklists.

Accomplishments

Provide clients with compliance requirements and best practices in the field of HR and Payroll as per Employment Standards and Labour Relations

Configuration of system to fit within business environment with integration into other down stream systems resulting in increased efficiency. And streamline processes for client and service delivery team to facilitate efficient and accurate processing of data.

ADP CANADA March 2004 – Feb 2008

NEW CLIENT INTEGRATION

Function as an New Client Integration Consultant, responsible for smooth implementation of Payroll, Benefits, HR system for clients who have outsourced to ADP.

Project Management of multiple implementations for the Comprehensive Outsourcing Solutions –National team. Includes coordinating with internal sales and implementation staff, understanding the needs and expectations of the client, developing new processes with the client and full testing of the system.

Providing best practices in the payroll, benefits and human resources field to clients.

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Tel: 647-***-**** / E-mail: ac1snk@r.postjobfree.com Virginia Ciccione

Transitioning information gathered from the implementation to the COS Nationals operations team for ongoing service

Payroll/Human Resources Specialist- March 2004-July 2006

Managed and process approximately 30 payrolls in a timely manner for diverse client base using ADP systems.

Complete and verify all government type reporting including all required records of employment and year end tax forms and filing (CRA, EHT, Workers Compensation Boards)

For HR outsourcing clients - Monitor and maintain company specific information such as certifications, performance appraisals, disciplinary information and unauthorized absences in HRIS system, People@work

Processing all transactions with the various third party organizations; benefit carriers and pension companies including reconciliation invoice and timely payment of the third-party vendors

Research and advise clients on legislative changes and regulations to ensure payroll and human resources compliance

Responding to incoming calls from multiple clients, employees, third parties, government agencies, while delivering the highest level of customer service

Accomplishments

Provided support during the transition period for both clients and Service Delivery team as to ensure smooth change over.

Identify process improvements with clients improving efficiency and accuracy.

Ensure clients are compliant with Employment Standard updates in a timely manner.

ST. LAWRENCE CENTRE FOR THE ARTS, TORONTO, ONTARIO 2002 - 2004

PAYROLL/ HUMAN RESOURCES COORDINATOR

Function as a HR Generalist, responsible for Payroll Administration, Benefits/Compensation, Training & Development, Recruitment/Selection and Employee Relations, reporting to the HR Manager

Processing the payroll for the hourly staff of 100+ unionized employees – CUPE and IATSE

Issuing payments for all payroll items; Receiver General, EHT, WSIB, CUPE dues and IATSE benefit fund on a timely manner. Balance payroll and create the journal entries for payroll and benefits. Full year end reconciliation of the payroll and T4 processing, EHT and WSIB year end reconciliation. Issuing ROEs in a timely manner as well as providing additional information to HRDC

Handle employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with HR Manager, supervisors and management

Develop job descriptions and source candidates; select, interview and hire Front of House staff in collaboration with department managers. For internal recruiting and promotion, followed protocol outlined in respective collective agreement. Responsible for the delivery of the Orientation session.

Plan and monitor the on-the-job training program for Front of House staff with department managers.

Provide employee and other HR reports to FOH managers regarding performance and lateness and identify trends. Monitor performance review dates and coach managers on the process of conducting objective performance reviews.

Responsible completing WSIB forms or accident reports along with disability management.

Accomplishments

Created an interface from the POS system to the payroll system resulting in increased efficiency and accuracy. Formalized Procedures for the FOH positions to ensure consistent service levels.

Ensure compliance with Employment Standards, Collective Agreements, Occupational Health & Safety laws and Workplace Violence and Workplace Harassment.

KRAFT CANADA INC. – MR. CHRISTIE BROWN & Co. 2001 - 2002

PAYROLL COORDINATOR

Function as a Payroll Administrator, responsible for Time collection and Payroll processing, reporting to the Assistant Controller

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Tel: 647-***-**** / E-mail: ac1snk@r.postjobfree.com Virginia Ciccione

Managed the full payroll processing function for one weekly payroll for 650+ unionized employees

Entering new employees in payroll system, terminations, manual cheques, rates changes, garnishees and family support, shoe and meal allowance and other negotiated payments.

Administrating vacation entitlement as per collective agreement.

Reconciling union dues for two unions and processing any arrears in a timely manner. And RRSP contributions, shoe purchase program, and Canada Savings Bonds.

Issue Record of Employment and provide HRDC with information as requested

Maintain and troubleshooting the Kronos time and attendance system

Provide various internal reports on a weekly basis for management

Work in conjunction with HR department to correct any payroll issues

Lead the conversion project for Toronto Bakery from Ceridian to UPPS system

Accomplishments

Given award for the implementation of Christie payroll

Improved reporting of labour hours and payroll costs to Plant Manager and supervisors

Reduced number of manual cheques and payroll errors resulting in near zero grievances

WATTS COMMUNICATIONS INC. 1998 - 2001

PAYROLL AND BENEFITS COORDINATOR

Function as a Payroll & Benefits Administrator, responsible for the entire payroll cycle, benefits administration, pension administration, reporting to the Controller

Payroll processing functions for three bi-weekly payrolls for 800+ employees, entering new employees, rate changes, terminations, commission payments, an manual cheques, answering payroll, and policy questions, and file maintenance. Year- end and T4 processing- auditing and verifying statutory deductions, manual cheques and taxable benefits, all RRSP, Pension and CSB remittances. Reconciling government remittances and third party payments – calculating payroll journal entries

Maintaining Kronos Timekeeper system as business needs change

RRSP/Benefit administration for all divisions- entering new enrollment, terminations and processing monthly billing reports, and answering any employee inquiries.

Administrating and tracking vacation and sick benefits as per our company policy

Ensure all WCB payments and accident reports are submitted in a timely manner with a follow up illness report

Provided policy guidance as per the policies of the organization and answered questions regarding the Ontario, PEI and Nova Scotia Employment Standards Acts and provided human resources expertise to other sister companies on matters of employment law and employee relations.

Accomplishments

Covered a 1 year Maternity leave and supervised a temporary employee

Implemented a new Time and Attendance system; Kronos and a Pension plan.

Trained Payroll Administrative staff at our various locations; Nova Scotia, and PEI.

EDUCATION

UNIVERSITY OF TORONTO - Graduated with B.A. in Political Science and History

CERTIFICATIONS

Human Resources Professional Association – received C.H.R.L. designation completed 2007

Canadian Payroll Association - CPM designation 2006

McMaster University -Associate Certificate in Project Management 2007

International Foundation of Employee Benefit Plans - C.E.B.S. designation completed 2016

COMPUTER SKILLS

Proficient in Kronos Client Server, ITR Timekeeper, Ceridian DF HCM, Payflex, Prism and HPL, Dayforce HCM, ADP Paytech applications; Telephone Pay, Pay@Work, Pay Specialist, and People@Work.

REFERENCES ARE AVAILABLE UPON REQUEST

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