Management Customer Service

OPEYEMI BASHIRAT AKINWUNMI

Address: ** ****** ****** ******* ****** Bus Stop Mushin Lagos State Nigeria

Mobile: 080*-***-**** or 080*-***-****. Email: ***********@*****.***

Profile

I am an experienced protocol and logistics officer with a demonstrated history of responsibility for administration and project management. I am keen on building valuable relationships and nurturing effective teams in an atmosphere of mutual respect.

I aspire to contribute valuable experience and manage effective teams in a reputable and progressive organization.

Skills

Competence in the use of Microsoft Office tools such as MS Word, MS Excel, MS PowerPoint, MS Visio, Lotus Note, internet and search engines with ability to learn new computer applications quickly and independently.

I build credibility with stakeholders and lead teams to effectiveness by applying tact and emotional intelligence. With my attributes of diligence, honesty, commercial awareness and strategic thinking I help my team and organization exceed set goals.

Work Experience

PRICEWATERHOUSECOOPERS LIMITED

Internal Firm Support (IFS) – Senior Associate -Administration 2015 – Till date

Manage the purchase order process based on end user requisition from departments within the firm

Supervise restocking process for inventory of office consumables and provisions

Facilitate asset procurement for onward disbursement to qualifying management staff

Coordinate official and staff mail correspondence for dispatch

Manage the firm’s pool of dispatch riders and pool cars for effectiveness

Responsible for managing pool driver allocation and monitoring their activities

Coordinate property inspection and security check for newly recruited expatriate staff.

Make accommodation arrangement at Firm’s Guest House for Staff across the firm

Responsible for facilities management including coordinating maintenance routine

Internal Firm Support (IFS) –Core Logistics Resource Administrator 2012 – 2014

Oversight for outsourced ticketing and reservation team responsible for staff and guest travel

Facilitate driver recruitment process for pool and management staff

Coordinate airport logistics arrangement including basic transportation and security escort for different cadre of staff and guests.

Facilitate firm patronage and relationship with corporate and individual car hire service providers

Facilitate visa application for Staff through effective logistics and embassy relationship management

Coordinate periodic departmental meetings

Ensure scheduled servicing and maintenance of pool vehicles

Oversight of fueling schedules and tracking of pool and senior management vehicles

Due diligence and service provider assessment, followed by appropriate administrative documentation and first level review of service level agreements.

Personal Assistant to the Chief Operation Partner (COP) 2011 – 2012

Organization of Management and business meetings

Management of COP’s diary / Schedule

Management of mail correspondence and delivery to departments

Bespoke services as personal assistant to the COP

COP’s Cheque book Management

Responsibility for invoicing and bill processing

Liaison with internal officers and embassy contacts for COP’s visa and travel arrangements

AMAZING MICRO INVESTMENT

Business Development Executive 2007 – 2008

Mobilization of Deposit and customer sourcing

Customer Services and relationship management

Documentation of new accounts including opening of Accounts for Individuals and cooperate bodies.

Accounts management including Asset Financing, facilitating Loans and Loan recovery

Education

Chartered Institute of Purchasing and Supply (CIPS) 2016

Heriot-Watt University, United Kingdom (Edinburg Business School) 2015

Masters in Business Administration (In view)

National Youth Service Corps (NYSC) 2004

University of Ado-Ekiti, Ekiti State 2003

B.Sc Economics (Second - Class Upper)

Federal Government Girls College Sagamu, Ogun State 1998

Senior Secondary School Certificate Examination

Training

PricewaterhouseCoopers Limited

Annual Customer service training Mar 2012 to date

Interpersonal Skills/Customer Services Training Dec 2012

Fire and Health Safety in the Work Place at International Safety Tech Limited Dec 2011

References

Available on Request.

Contact this candidate