Project State University

Shashank Gaur

***** ******* ****., *******, **, *4542. 714-***-**** ac1smg@r.postjobfree.com

EDUCATION AND CERTIFICATIONS

CALIFORNIA STATE UNIVERSITY, LOS ANGELES, CA September 2015 - December 2016

Masters (M.A.) Industrial and Technical Studies

Internal Program Option: Management Information Systems.

Masters level courses: Information Systems consulting, IS/IT Policy & Strategy, Management Information Systems, Project Management, Software Engineering, Database Systems, Evolution of Research, Product conceptualization & Realization, Modern Industry and few more.

UTTAR PRADESH TECHNICAL UNIVERSITY, INDIA August 2009 - May 2014

Bachelors Bachelor of Technology in Computer Science & Engineering

CERTIFICATIONS:

The Complete Scrum Product Owner SPOC™ Certification Training by Udemy May/2017

The Complete Scrum Master SMC™ Certification Training by iCertify May/2017

Six Sigma Yellow Belt Professional by (VMEdu Inc.’s Six Sigma Study) May/2017

Scrum Fundamentals Certified by (VMEdu Inc.’s Scrum Study) May/2017

Agile Course in Agile Project Management and in Agile Delivery by Udemy April/2017

PMI - ACP Certification in Initiation and Requirements Gathering by Udemy May/2017

Basics of Scrum, Agile and Project Delivery by Udemy May/2017

A Complete course on Scrum Body of Knowledge by Udemy May/2017

SUMMARY & EXPERIENCE

Experience as a Business Analyst in Healthcare, Insurance, Retail, and Finance domains on Web based applications.

Experienced in implementing iterative SDLC using Rational Unified Process (RUP), Agile, Waterfall & Scrum.

Some of the Agile tools that I have experience with Burn down chart, Kanban board, VISIO, user story, Retrospective, Hudson, Integrity, CVS, GIT, Subversion, Visual Studio Team Foundation server, Plan Box, etc.

Proficient in the use of various software systems like JIRA, DASH, RALLY, TRELLO and ALM.

Knowledgeable in implementing business practices like Benchmarking, Business Process Re-engineering (BPR), Stakeholder Analysis, State Analysis, Service level Agreements, Business process streamlining, Process optimization, Escalation Plans, Budget Forecasting, Process mapping, Operations analysis, Change Management, Project Definition Documents, Supply Chain Management, Resource allocation & utilization & Disaster Recovery Plans.

Excellent Business Analysis skills and extensive experience writing Use Case Requirements, Requirement gathering.

Request For Proposal (RFP)/ Request for Information (RFI), RFQ & RFx. Creating wireframes, mockups, proto-types, etc.

Experienced in User Acceptance Testing (UAT), Unit, Performance, Integration, Functional, Stress, Load.

EMPLOYMENT HISTORY

FULL-TIME EMPLOYMENT: ARISE INFO SOFT (Business Analyst) June 2014 – June 2015

PART-TIME EMPLOYMENT: ARISE INFO SOFT (Business Analyst) August 2013 – April 2014

ARISE INFO SOFT (Software Developer/Digital Media Marketing Analyst) January 2010 – May 2013

PROJECTS

1.Consumer Web Enhancement (January - June) 2015

Make A Payment Process; Find a Direct Office Process; Contact Us Process; Retrieve Saved Quote Process;

Returning Customer; My Account Process; User Registration Process; Create User Accounts Process with Valid Policies; Login Process; Forgot id/Password Process; Change user Profile/Account Info. Process;

Make Payments with My account; Make Endorsements to Polices- New Project with In My Account;

Make Renewals to Polices-New Project with in My Account; Down load statements for payment history;

Print policies documents with in My account; Temporary Insurance cards.

2.Quote Engine Redesign: New Business Enhancements (January - June) 2015

Get Quote Process; Quote Estimate Process; Quote Finalization Process; Finalizing Policy process;

Income Tax Returns information; Selecting Payments Options Process; E-signature process;

Payments Process; Payment confirmation process; Purchase Thank You Process.

Environment: .Net, HP Quality Center, AS 400, SQL, JavaScript, HTML, XML, MS VS 2009, VISIO & MS Expression Blend 3 Sketch Flow, MicroStrategy, SharePoint.

3.Complaint Capture Enhancements project (January - June) 2015

Project Details: This Project includes enhancements for Shared Services, BPMS, (Host System) and potentially additional systems which needs to be integrated with BPMS and Shared Services like File net, NICE.

Responsibilities

Worked with stakeholders to define project priorities, milestones, identify dependencies, develop preliminary estimates and maximize the value realized with available development resources.

Preparing Effort Estimation and proposing the timelines to the customer.

Preparing and Publishing the Functional requirements, Technical Design and obtaining the sign off from the customer and Onsite managers.

Gap analysis and rationalizing the requirements.

BRD/User Stories Discussions and elaborations.

Solution discussions with design teams on impacted applications.

Preparation of Use cases and Functional solution in Blueprint.

Performing Reviews at various stages of the SDLC task.

Managing relevant Functional / technical communication with client.

Knowledge management activity and effectively Managing the 6-member Mainframes team at offsite.

Guided Testing team on testing in both SIT and UAT.

Was appreciated for my efforts by business stakeholders in the performance review done semiannually.

Led efforts to redefine company analysis methodology and created a common requirements repository that was used by a team of 12 onsite and offsite developers, database experts, marketing analyst, business analyst & product owner.

Documented epics, user stories, process flow and wireframes by communicating with stakeholders and using Agile Scrum methodology for the development of products

Transferred domain knowledge by creating job aids and training client team members and new hires.

Environment: RUP, MS Project, SharePoint, VISIO, Rational Suite (Requisite Pro, Rose, Clear Case, SoDA) and UML.

4.Creating an application for radiology which will use to transfer patient’s information safely from labs to doctors

(September - December) 2014

Project Details: Radiology department of a hospital was involved in creating an application which will use to transfer patient’s information safely from labs to doctors. The project involved maintenance of the hospital’s & government’s privacy policies, the system which is used for keeping Electronic Health Records of the hospital’s privacy and government’s policies.

Responsibilities

Facilitated user meetings, gathered Business requirements through various methods.

Used a business Analysis methodology with the SDLC, developed use cases, project plans and manage scope.

Meeting with Business Owners, SME and store users for Requirement gathering in Definition Stage.

Worked on hospital’s & government’s privacy policies, version for all EDI transactions.

Responsible for writing Functional Requirement, manage Scope and change throughout the SDLC process.

Created workflow diagrams to better demonstrate the processes adopted.

Extensively interacted with stakeholders & IT Department to finalize the requirements according to the (hospital, local and central government) Compliances/Regulations.

Configured SharePoint team sites.

Conducted the FRS reviews and walkthroughs with designers, developers and stakeholders.

Analyzed Business Requirements and segregated them into high-level & low-level, Use Cases, Activity Diagrams/State Chart Diagrams, created Test Strategy, Test Plan, test report & Gap Report.

Created Process Flow & Use Case diagrams using MS-Visio, Prepared Screenshots & layouts for the app.

Performed UAT based on Requirements and prepared the Test, maintained Traceability Matrix in Excel.

Environment: Quality Center, MS (Project, excel, Word, Visio, .NET, SQL, FrontPage, Power Point, SharePoint), AJAX.

5.A Healthcare Company wants to develop an application for the hospitals to use as a central repository storing reports from different departments of the hospital. (May – August) 2014

Responsibilities:

Involved in review & improvement of the business processes based on user requirement. Interviewing the HOD’s and other end users, asking detailed questions and carefully recording the requirements.

Used MS Visio to create business process flowcharts and workflow diagrams.

Detailing the project mission, Data Process Flow Diagrams and timelines.

Formed a bridge between the Project Manager and different teams with effective presentations.

Prepared Workflow diagrams analyzed “AS IS” and “TO BE” scenarios, designed new process flows and documented the business process and various business scenarios.

Proposed SharePoint-based solutions to improve existing business challenges.

Utilized Rational Unified Process to configure and develop processes, standards, and procedures.

Documentation using MS Excel, MS word, MS Access and PowerPoint.

Review and writing URS & Functional Requirements. Thorough documentation of the entire process.

Analyze business requirements and segregated them into high-level and low-level, created Use Cases, activity diagrams / State Chart Diagrams as per UML methodology.

Handled process modeling, conducted & Participated in JAD sessions with System Users.

Performed the user acceptance test (UAT) and suggested recommendations for the applications.

Environment: Rational Rose, Clear Quest, Oracle, Microsoft (Project, Excel, Access, Visio, SharePoint).

6.Implemented five new processes, of various sizes and risk levels, using TRELLO for project tracking, (January – April) 2014

Consolidated the information gathering process for loan modification terms by updating proprietary settlement applications and the mortgage servicing platform.

Reduced corporate security risk by migrating 3rd party vendors to platform to a more secure application.

Streamlined access to information for mortgage loan owners or assignees.

Reduced negative impacts to existing processes and internal applications by facilitating meetings with business partners and documenting business requirements for application and process updates.

Technology used: JIRA, RALLY, ALM, MS (Project, Visio, Power point, Word, Excel), RUP, Requisite Pro, TRELLO, Hudson, CVS, Team foundation server.

7.Coordinated various executive projects including facility relocation, marketing campaigns, employee acquisition & training. August 2013 – December 2014

HONORS & ACTIVITIES

Member of Golden Key International Honor Society chapter at Cal State University, LA, Feb 2016.

Member of Hispanic Business Society chapter at California State University, LA, Jan 2016.

VOLUNTEER & COMMUNITY SERVICE

One of the Group Leaders for Clean India Green India initiative, Summer 2016.

Collecting food for homeless with Hispanic Business Society, Cal State University, LA, Winter 2016.

Community service work with Hispanic Business Society, Cal State LA, 2016.

Volunteer Teacher (part-time) with Agarama Foundation (for under privileged children) in India, May 2012 - June 2014.

Collecting food and clothes for Tsunami victims with Tsunami Relief Campaign 2004-2005 @ India.

AWARDS & ACCOMPLISHMENTS

I think one of my accomplishment was that during my last project I interviewed 22 stakeholders in 3 days.

Best Organizing Member of Genesis, the 12th Annual Technical Fest.

Youth Merit Award in physics at the age of 15 by Rotary Club, India.

LinkedIn: https://www.linkedin.com/in/shashank-gaur-06b67789

Contact this candidate