Amy M. Brogan-Baiocco 917-***-****

**** **** **** *****, **** Cay, SC 29708 ac1sme@r.postjobfree.com

PROGRAM MANAGER

Performance-driven and experienced operations professional committed to achieving the highest levels of excellence.

Areas of Knowledge, Training, and Experience

Analytical & Organizational Skills Policy Development & Implementation Leadership & Retention

Regulatory Compliance Influencing Behaviors Presentations & Negotiations

Crucial Conversations Strategic Planning & Implementation Budget Management

Cross Discipline Collaboration Performance and Relationship Management Team Building

Professional Experience

SOUND PHYSICIANS – HACKENSACK MERIDIAN HEALTH Hackensack, NJ 9/2015 to 4/2017

Program Manager

Highly visible leader responsible for the operational management and oversight of the Hospitalist program at Hackensack Meridian Health focused on establishing professional relationships with the entire hospitalist and rapid response teams, hospital c-suite and across the hospital system to implement and deliver quality programs, service and innovation while building structures that encourage and support team work and engaging behaviors.

Work directly with hospital C-suite partners to review contracts, budget, and performance scorecard metrics. Monthly meetings with the Chair of Department of Medicine to review program data, census/volume, project and committee work, recruiting and program successes and barriers. Recurring meetings with Administrator for Department of Medicine to review and verify monthly invoices to help resolve any issues.

Analyze and monitor key internal and facility data; financial, operational and clinical performance indicators that drive performance. Provided detailed case summary of census data and financial impact to Department Chair of Medicine illustrating growth of program and need for eighth Hospitalist. Outcome: approval for eighth hospitalist.

Prepare for and participate in quarterly Performance and Joint Operation Committee reviews in collaboration with the Operations and Clinical leadership teams for internal and hospital system leadership performance reviews.

Conduct detailed review of site financial statements for accuracy and trends (case details reports, RRT billing, staffing use, payroll, PPI) contributing to the development of the annual budget. Work closely with the payroll department to ensure accuracy of shift counts, provider rates, payroll, PPI and quality bonus for providers.

Create, implement and manage provider schedule for 16 hospitalists, 6 RRT providers, 20+ locum providers and 3 site coordinators ensuring equity in and adherence to scheduling policies.

Identify and problem solve day-to-day site operations including matters related to scheduling, payroll and credentialing, staffing, and human resources.

Manage the workloads, priorities and project work of site coordinators, troubleshooting barriers and providing solutions and fostering teamwork. Identify development goals through coaching and performance evaluations to enhance ongoing professional growth.

Operationalize quality changes in collaboration with Chief Hospitalist, Co-Chief, Hospitalist team, HRN and hospital partners to drive quality initiates:

Unit based rounding increased physician attendance at MDR’s yielding reduction in overall discharge times for Sound patients.

LOS initiative saw a decrease of 1.44 days over a 6 month period on a Sound clustered unit.

achieved 75% reduction in patients discharged on inappropriate AST with a potential annual cost savings over $37K.

Lead new community PCP growth through planned office visit and mailer outreach. Work closely with PCP champion to bring on 15 new PCP’s while strengthening existing partner relationships through quarterly office visits and telephone contact providing real-time feedback to team on performance. Over 90% PCP Satisfaction response over last one and half years.

Build equity across hospitalist salaries; transitioning provider wRVU pay outs from quarterly to monthly and accessed wRVU’s in Sound Connect providing transparency and building trust with hospitalist team in conjunction with GVP and main office departments.

KINGS HARBOR MULTI CARE CENTER Bronx, NY 2001 to 2015

Assistant Director, Quality Assurance/Performance Improvement and Health Information Management (2007 to 2015)

Based on successful completion of special project work and in-depth knowledge of regulatory requirements, promoted to drive culture change focused on QA/PI principles cross all disciplines and improve processes involved in clinical care, quality of life and patient choice.

Achieved 5 STAR quality rating from CMS and clinically deficient DOH surveys for 2010 to 2013 by implementing innovative reporting processes across all departments and successful implementation of (QIS) quality indicator standards.

Amy M. Brogan-Baiocco Page Two

Co-led AHCA 2013& 2014 Quality Initiative and Recognition Program one of only 68 nursing homes nationwide and the only facility in NY to win the highest tier, Tier IV achieving all program goals.

Converted facility medical records system to SigmaCare EMR building productive relationships with all professional levels, promoting open communication and providing proper coordination of stakeholders. Project work plan included; augmenting interdisciplinary assessments and practices, staff education and training, adherence to established policy and procedure, continuous monitoring and revision of EMR.

Established and measure performance indicators monitoring a wide range of care processes, outcomes, and review findings against external benchmarks and establish facility targets. 15% decrease in patient hospital re-admission rates and off label use of antispychotics 2012 to 2013, 32% increase in employee acceptance of influenza vaccine over 3 years, 97% customer satisfaction rating over last 5 years.

Directed daily operations of HIM and Legal departments with a dedicated manager and 2 clerks to process 600 external requests for PHI, scan 850 AD’s, assembled and analyzed 1,200 paper charts, reviewed 1,600 EMR discharges, box 1,400 discharged charts and process 850 legal requests on an annual basis.

Transitioned the Health Information Management and Legal departments by streamlining operational procedures, cross-training participants, increasing work-flow productivity and decreasing headcount.

Accountability in managing discharge surveys, employee education and in-service, patient/family and employee satisfactions surveys, patient and employee influenza vaccination programs, patient immunization database, wandering/elopement program.

Seamlessly handled and effectively fulfill varying roles and responsibilities; Co-chair QA/PI committee, Team Leader of weekly environmental rounds, standing member of Infection Control & Health and Safety Committees.

Performance Improvement Coordinator (2003 to 2007)

Management leader tapped to serve as point person for special projects focused on improving patient care and safety and customer satisfaction in addition to on-going quality reporting responsibilities.

Re-engineered Alzheimer/Dementia program focused on reducing patient behaviors through enhanced employee training, creative curriculum development, environmental enhancements, revised screening guidelines, supervision and evaluation of interdisciplinary program staff and participants. 14% reduction in patient behaviors and 18% reduction in patient falls noted first year.

Contributed to the creation and expansion of Free Courtesy Transportation system which saw a 46% increase in family transportation episodes and 90% patient/family satisfaction rate.

Contributed to facility PIP - All Out Attack on Falls with decrease in patient falls of 23% - 283 fewer falls from 2002 to 2003. Other noteworthy outcomes; 70% of patients using resident-assist devices experienced no further falls, 30% improvement in compliance using the resident fall audit tool.

Staff Development Coordinator (2001 to 2003)

Optimized educational opportunities for 950 employees – implemented workshops, programs and certifications through grants and in-house expertise; Peer Mentoring, Time-slips, Rehabilitation in Nursing Homes, Gerontology Skills Training, CPR refresher course. Created on-site educational bulletin boards, materials and reference library for staff, patients and visitors.

Metropolitan Jewish Health System Brooklyn, NY 2006

Quality Improvement Consultant

Corporate oversight of Quality Improvement Programs for two JCAHO certified Long Term Care facilities. Provided specialized technical and subject matter expertise to the Quality Improvement Work Plans, QI measures and projects including organizing, scheduling and facilitation of each facility’s DOH and JCAHO survey preparation processes.

Urban Resource Institute Queens, NY 2000 to 2001

Director of Mental Retardation and Developmental Disabilities

Oversight of multiple residential facilities covering programmatic, regulatory and financial aspects. Developed and implemented 1M operational budget and maintained the highest level of fiscal accountability while delivering family-centered support. Managed and developed team of 50 professionals and navigated funding and regulatory guidelines.

Center for Family Support New York, NY 1995 to 2000

Resident Manager, Resident Coordinator, Coordinator of Training

Education

Bachelor of Arts

UNIVERSITY OF HARTFORD, West Hartford, CT

REFERENCES

Available upon Request

Contact this candidate