Resume

CONTACT DETAILS

Bay Area, CA

510-***-****

*****.*******@*****.***

PROGRAMMING LANGUAGES

Python

JavaScript

Java

C/C++

PL1

SQL

XML

OPERATING SYSTEMS

Linux

Unix

Windows

Mainframe

AREAS OF EXPERTISE

Software Development

Quality Engineering

Test Infrastructure

Validating Builds

Improving Products & Processes

Detailed Test Plans

Functional and Business Use Cases

Continuous Integration

Test Automation

Algorithms

Relational Databases

Enterprise Software

Agile

Eclipse

Life Cycle Methodologies

Arsia Ghahari

SOFTWARE ENGINEER QUALITY ASSURANCE & TEST ENGINEER PROFESSIONAL PROFILE

Skilled, self-motivated, problem solver with an eye for quality and a passion for identifying software flaws. Thrives in a demanding environment where quality is prized while juggling multiple priorities. Quickly progressed within IBM, gaining world class experience, work habits and an appreciation for a Fortune 100 culture. Versatile. Valued Subject Matter Expert in continuous integration. Customer centric, innovation powerhouse, designing fixes that are both effective and more efficient always with the end product in mind EDUCATION

UNIVERSITY OF CALIFORNIA, BEREKELY 2003 – 2007

Bachelor of Arts in Mathematics, Minor in Computer Science CAREER HIGHLIGHTS

Progressed rapidly within IBM’s Software Engineering teams and achieved 2 promotions to higher teams within 10 years

Commended repeatedly for meticulous attention to detail, work ethic and solution innovation

PROFESSIONAL NARRATIVE

IBM – San Jose, CA 2006 – 2016

Software Engineer – Development (2015 – 2016)

Software Engineer – Technical Support Engineer (2009 – 2015) Software Engineer – Quality Assurance Testing (2006 – 2009) Product Development Summary

Working primarily on IBM DB2 Tools

Executed full software development life cycle (SDLC)

Developed layouts and documentation identifying requirements and solutions.

Wrote well-designed, testable code

Produced specifications and determined operational feasibility

Integrated software components into a fully functional software system

Developed software verification plans and quality assurance procedures

Documented and maintained software functionality

Deployed programs and evaluated user feedback

Complied with project plans and industry standards

Ensured software was always designed with latest features Technical Support Engineering Summary

Working primarily on IBM DB2 Tools

Researched and identified solutions to software issues

Diagnosed and troubleshot technical issues

Debugged and modified codes, conducted unit and white box testing PROFESSIONAL NARRATIVE (continued)

Technical Support Engineering Summary (continued)

Asked customers targeted questions, quickly understanding the root of the problem

Tracked computer system issues through to resolution, within agreed time limits

Relayed information to help desk personnel

Referred to internal database or external resources to provide accurate tech solutions

Ensured all issues are properly logged

Prioritized and managed several open issues at one time

Followed up with clients, ensuring their IT systems are fully functional after troubleshooting

Prepared accurate and timely reports

Documented technical knowledge in the form of notes and manuals

Maintained jovial relationships with clients

Quality Assurance Testing Summary

Working primarily on IBM DB2 Tools

Reviewed requirements, specifications and technical design documents providing timely and meaningful feedback

Created detailed, comprehensive and well-structured test plans and test cases

Estimated, prioritized, planned and coordinated testing activities

Designed, developed and executed automation scripts using RFT

Identified, recorded, documented thoroughly and tracked bugs

Performed thorough regression testing when bugs were resolved

Developed and applied testing processes for new and existing products, meeting client needs

Liaised with internal teams (e.g. developers and product managers), identifying system requirements

Monitored debugging process results

Tracked quality assurance metrics, like defect densities and open defect counts

Stayed up-to-date with new testing automation tools and test strategies

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