Customer Service Representative
Resume:
Arleatta Y. Williams
Houston, TX 77090
832-***-**** Cell
****************@*****.***
Career Objective:
To establish a career in the field of Clerical field or forklift operator.
Employment Experience:
April 2016- current
Cargo Agent, 3230 Pallet Rd, Houston TX 77032
Staff Management
Acceptance Counter: Verify documents to reservations for freight. Upon UC360 verification, off load the drivers freight using a forklift. After offloading the freight I get the weight and dimension size and move the freight to be screened. Depending on the type of freight I either x-ray, ETD, or physical search it before signing the driver off and moving the freight to the proper staging area. I work with different departments to insure the freight make its flight.
May 2015 – April 2016
Baggage Claim Operator, 18418 Airmail Houston TX 77032 281-***-****
Air serve Houston TX
Assure that all luggage is on the track for inspection and headed to its proper destination.
July 2011 – July 2013
Driver, Metro Lift 1406 Hays, Houston TX
A shared ride program where I used a daily manifest to pick up and drop off clients to several locations such as work, doctor visits, family, school, store, ect. Assisted those that needed into and out of the vehicle. Strapped in wheelchair clients to adhere to their safety while riding to their destination.
March 2011 – June 2011
Customer Care Associate, ACS A Xerox Company, 3100 Hayes Rd, Houston TX
Answer the phone assisting Sprint Mobile Phone Customers. Assist in basic troubleshooting their wire devices. Assist with reading the monthly invoice. Swap out phones from old phones to replacement phones. Change price plans to better suit the customer. Up sale add a lines, connection cards and price plan changes. Per the status of their account, educated customer about being premier customers.
March 2004 – September 2010
Customer Billing Senior Associate, IKON Office Solutions, 810 Gears Rd. Houston TX 77076
Contact customer by telephone, fax, or email to collect meters for billing purposes. Contact the customer to correct billing issues. Correspond to the sales rep to update customer contact information. Work with marketplace liaison and coordinator to establish new contracts, contacts, and create bills. Work with the customer to collect on the open AR on the account. Recreate contracts to accommodate the customer’s wishes.
April 2003 – March 2004
Customer Service Representative, Spherion, 12941 North Freeway, #100, Houston, TX 77060
Audit by 10 key. Create registration card for convention. Collect meters by telephone, fax, or email. Contact the customer about billing issues. Correct billing issues.
Education:
Buena High School, Sierra Vista, AZ 85635, Graduated with Diploma
Cochise Community College, Sierra Vista, AZ 85635, Business Management
Salem International University, Business Management
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