AML Fraud Investigator
Resume:
Raymond Sanchez Jr.
***** ***** ***** ******* ********* 236, San Antonio, Texas 78253
******.***@*****.***
AML Fraud Investigator Bank Fraud Investigator
Fraud Prevention and Investigation Analyst Compliance Officer
Qualifications Profile
Multifaceted and results-oriented professional with wide-ranging experience in fraud investigation within banking and non-banking
organizations. Expert at applying knowledge of bank security systems and keeping sensitive and confidential information. Armed with
solid understanding of Bank Secrecy Act, USA Patriot Act, and Office of Foreign Assets Control laws and regulations, as well as
Federal Reserve Board (FRB) Regulation CC, E, and D. Effective team player, with exceptional interpersonal and organizational skills
in interacting with various levels of professionals. Proficient with Microsoft Office Suite.
Areas of Expertise
Root Cause Analysis Data Gathering and Assessment Conflict Resolution
Reports and Documentation Presentation Process Development
Complaints Management Policy and Procedures Compliance Client Relations
Relevant Experience
JP Morgan Chase, San Antonio, TX
Centralized Control Senior Specialist II Mar 2012–Present
Provide assistance to bankers and customers by detecting fraud and fraud schemes; and preventing losses from to high risk and
fraudulent monetary and non-monetary transactions.
Apply proactive measures in preventing losses through analysis, deposit holds placement, account restrictions, ATM or credit card
blocking, and suspicious account activity investigation.
Hold accountability in appropriately handling documentation and reporting of activities that created loss to multiple bank systems.
Perform the analysis on Fraud Hotline decision quality on accounts.
Carry out various production support functions, which include secondary review of fraud-related account decisions including funds
verification and account funds in suspense to lessen the risk and losses on fraudulent account activities.
Address issues from the Executive Office and Banker Feedback complaints through emails by analyzing their request.
Determine potential complaints, unresolved customer issues, effective coaching opportunities for specialist, and offer recommendations
on process improvement by using Nice Perform system on customer calls’ quality review.
Recognize patterns and trends to deal with gaps and evaluate processes and procedures to formulate recommendations for development.
Demonstrate in-depth understanding of anti-money laundering compliance/know your customer (AML/KYC) issues, bank secrecy and USA
Patriot Act, and Federal Reserve Board (FRB) Regulation CC, E, and D.
Texas Department of Child Protective Services, San Antonio, TX
Child Protective Services Investigator II Aug 2011–Dec 2011
Conducted investigation on reports of alleged child abuse and neglect.
Facilitated interviews and collected information regarding the report to identify degree of necessary intervention.
Evaluated risk, safety, and recommendations of services provided to the child and family.
Bexar County Juvenile Probation Office, San Antonio, TX (2010; and 2011)
Intern/Volunteer Case Aide Aug 2010–Feb 2011
Thoroughly observed interviews with juveniles and their families, while taking down detailed notes and writing chronological reports.
Fulfilled interviews with juveniles on their regular office visits; and attended drug court and detention hearings.
Provided assistance in administering drug testing on juveniles.
Participated in a human trafficking and motivational interview training session.
Offered support in monitoring and transporting juveniles on a field trip.
Medical Investigator Intern Aug 2010–Dec 2010
Rendered full assistance in generating copies of death investigation reports, fax, and file documents.
Searched, collected, packed, and preserved evidence to help medical investigators in conducting death scene investigations.
Performed observation with and provided assistance to investigators in fulfilling the following tasks:
Interviewing witnesses of deaths, relatives, and police, as well as capturing scene photographs and checking evidence on the deceased;
Gathering information to identify if autopsy is needed;
Inspecting autopsies and finger prints of the deceased; and
Documenting reports based on the information gathered from the scene
USAA, San Antonio, TX
Policy and Casualty Advisor Feb 2007–Nov 2007
Rendered service to members with auto and property policies.
Made significant contribution in attaining property and casualty business goals by complying with company standard policies and
procedures.
Documented and researched questions of members on issues about insurance policies.
Earlier Positions Held:
Citibank, San Antonio, TX
Internet Services Representative
San Antonio Credit Union, San Antonio, TX
Generalist
Other Experience
Rudy's BBQ, San Antonio, TX
Guest Services
West Corporation, San Antonio, TX
Technical Support Specialist
Education
Bachelor of Arts in Criminal Justice: 2010 - University of Texas in San Antonio, San Antonio, TX
Associate of Arts in Criminal Justice: 2009 - Northwest Vista College, San Antonio, TX
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