Richard (Rick) P. Morrow

**** ******** ******, ********, ** 78163

Mobile: 847-***-**** ac1s3c@r.postjobfree.com

Executive Summary

Executive and Master Black Belt who transforms entities into High Reliability Organizations which achieve high quality outcomes profitably. Executive in Operations, Risk, Strategy, Quality, Safety, Reliability, Supply Chain, and Satisfaction in Automotive, Aerospace, Healthcare and High Tech. Author/Speaker, Motorola Certified Master Black Belt with certifications in Culture of Safety, Lean, Six Sigma and Supply Chain. Malcolm Baldrige Examiner.

Experience

RPM Exec CONSULTING Current

President Founder

Rick created RPM Exec to transform small to large systems into High Reliability Organizations. Rick has developed, launched, coached and mentored executives through the frontlines in Lean Six Sigma Programs for Eaton Corporation, SKF, Motorola, United Airlines, The Joint Commission, Penn Medicine and more. He is a coach and mentor to executives, as well as an executive who walks the talk. Improves outcomes safely by solving quality and throughput outcomes. Routinely achieves a 4:1 ROI in Value-Based Purchasing and penalty reduction with clients. Rick developed RPM Exec’s Quality Analyzer which quickly targets quality, patient experience and productivity (Patient throughput) measures and then leads organizations in rapid improvement. Speaker and trainer on High Reliability, Lean, Six Sigma, and productivity offering healthcare’s premier Lean Six Sigma certification. Has eliminated healthcare-associated harm, reduced ED patient wait times in days by 25%, improved patient experience from the 40th to the 85th percentile. Consults organizations in accreditation and reduces the waste of survey readiness by deploying high reliability real-time ongoing process control.

CHRISTUS HEALTH 2015 – 2016

System Director, Quality, Safety, Process Improvement

Led quality, safety, and process improvement while building internal performance improvement at one of the top ten largest Catholic healthcare systems. Recruited to CHRISTUS after demonstrating results for CHRISTUS in a consultant role. Saved over $10M in reimbursement in the first few months by building a culture of safety, improving patient experience, and launching internal training in High Reliability with Lean, Six Sigma, Change Leadership, and Safety.

MEDASSESTS, Inc. (VIZIENT) 2010 – 2015

Vice President and Leader of Quality, Reliability, Safety Patient Experience Solutions Consulting

Led the Quality, Reliability, Safety, and Lean Six Sigma consulting unit. Clients included major academic medical centers and Europe’s largest private hospital. In collaboration with the team, generated higher reliability and savings in the first week in Value-Based Purchasing, readmissions, and hospital-acquired conditions. Clients have achieved the highest patient experience patient experience scores in their histories. Successfully achieved millions in savings for clients focusing on their Value-Based Purchasing, Excess Readmissions, and HAC Reduction to improve reimbursement and patient loyalty. Developed and launched performance improvement across the globe for twenty years including a twenty hospital system which has saved over $3M in the first region. Developed and taught Penn Medicine’s Performance Improvement in Action and similar courses for HCA UK, Children’s Hospital of Colorado, and Belmont University.

THE JOINT COMMISSION AND CENTER FOR TRANSFORMING HEALTHCARE 2008 – 2010

Director, Business Excellence, Master Black Belt/Lean

Led the strategy, development, and execution of The Joint Commission (TJC) Center for Transforming Healthcare team and collaborations with leading healthcare organizations reducing HAIs via hand hygiene compliance, and transitions in care. Taught and led a team of Black Belts in the Center and TJC for Dr. Mark Chassin, and wrote the Lean Six Sigma for his Robust Process Improvement. Collaborated with an OB-GYN physician at a three hospital system that has now achieved zero wrong site surgeries since 2009. Successfully led the content team of Dr. Chassin’s Web-based solution system that is available to 90% of the hospitals in America using the Center’s work with Johns Hopkins, Mount Sinai, Mayo Clinic, Cedars-Sinai, Partners, and Memorial Hermann. Led the strategic planning for the Center and its operations which resulted in 100% on-time solutions for every project launched. Team was recognized for its talent by some of the best Master Black Belts in healthcare.

UNITED AIRLINES, INC. 2007-2008

Managing Director Continuous Improvement

Led its Lean Six Sigma training and strategic planning for United Airline’s major initiatives including Safety, Quality, Customer Experience, and Finance. Coached the CEO, COO and Executive Team in implementation of major initiatives. Successfully led the transformation of United’s Industrial Engineers organization from time study to performance improvement. Led eight Black Belts and mentored all organizational Black Belts, considered a benchmark in aviation.

• Quality, Strategy & Safety: Led teams to reduce crew and passenger in-flight injuries caused by turbulence. This team reduced injuries and financial impact exceeded $1MUSD. Co-led Supplier Quality Assurance project to find root cause of major issues in United’s multi-million-dollar Premium Seat launch. Provided action plans that improved the quality of the technology in its entertainment system and on-time delivery. Developed the Business Excellence Strategic Planning process resulting in key initiatives, implementation plans and training. 30 major projects and over 120 sub-projects and Black Belts.

MOTOROLA, INC. 2004 - 2007

Senior Director of Quality, Supply Chain and Lean Enterprise, Master Black Belt (MBB)

Recruited to Motorola by the Chief Quality Officer to improve quality and integrate with Lean and Motorola’s Six Sigma. The Executive Vice President of the Integrated Supply Chain named my team’s work as the benchmark of excellence and required Motorola to apply worldwide. Led strategic initiatives resulting in billions of savings globally using my Lean Six Sigma process. Wrote quality training capturing the best of the world leaders’ lessons in Business Excellence.

• Reliability and Quality: Led the turnaround in quality and safety of Motorola’s Automotive Business Unit which was on business-hold by BMW, Ford and GM due to poor quality. Deployed teams and implemented the Toyota Production System and best-in-class Six Sigma quality methodology that resulted in GM awarding Motorola its biggest ever OnStar order.

• Revenue and Cost Improvement: Led the Strategic Future State Value Stream Mapping for Motorola’s Supply Chain worldwide helping achieve $1 billion reduction in inventory. Additionally, identified improvements to double inventory turns and cut lead-times in Motorola’s handset and systems supply.

• Finance: CFO, recruited me to lead quality and operational excellence. Improved revenue cycle, reduced cycle time of SEC filing by 30%, reduced waste from Sarbanes Oxley controls saving $3 million and coached the massive integration of Shared Service across Europe into one-site.

SKF, SEALS DIVISION AMERICAS 2001 - 2004

Vice President, Chief Quality Officer

Achieved record high customer satisfaction and profitability. Transformed the quality organization from regulatory compliance to Operational Excellence Black Belts. Responsibilities included major customer quality initiatives and deploying Six Sigma worldwide. Time split between Europe, Asia, and the Americas.

• Quality: Achieved record number of Zero Defect production and service lines in the Americas. Reduced inspection cost by 80% while achieving highest quality level which contributed to record high profitability for the business unit. Successes included exceeding goal for Zero Defect operations. ISO/TS certified.

• Lean Six Sigma Deployment Leader/MBB Worldwide: Recruited by Corporate CEO in Gothenburg to roll out LSS at all SKF sites and develop leaders and Black Belts. Coached and mentored SKF’s first Black Belts and Master Black Belts in projects saving over $10M USD in first year.

EATON CORPORATION, ELECTRICAL SAFETY PRODUCTS 2001

Manufacturing/Engineering Aerospace, Auto, Industrial

Leadership roles in Strategy, Supply Chain, Lean Six Sigma, Factory Manager, IE Manager

Transformed the quality organization from regulatory compliance to Operational Excellence Black Belts. Responsibilities included major customer quality initiatives and deploying Six Sigma worldwide. Time split between Europe, Asia, and the Americas.

• Master Black Belt: Trained, coached and mentored leadership and Black Belts in projects improving productivity, quality, and customer satisfaction across the Americas. One of the original four MBBs.

Plant Management & Strategy: Led multi-million-dollar solution transforming one of Eaton’s largest manufacturing sites into one that continues to excel despite competition moving offshore.

Supply Chain, Industrial Engineering Manager: Led $10M USD savings in Eaton’s largest commodity, steel as the Regional Supply Chain Manager. Led Industrial Engineering which orchestrated shift from traditional unit-based manufacturing to Lean Focused Factories.

Education

University of Illinois, Champaign/Urbana, IL MBA. Executive Program

Illinois State University, Normal, IL Bachelor of Science - Business Administration

Certifications

• Motorola 6 Sigma Certified Master Black Belt, Lean Enterprise Certification from University of Tennessee

• APICS Certified CPIM, Past NAPM Certified C.P.M.

Books, Speeches and Papers, Associations

Author of “Leading High Reliability Organizations in Healthcare,” CRC Press 2016, “Utilizing the 3Ms of Process Improvement,” “Utilizing the 3Ms of Process Improvement in Healthcare,” CRC Press 2012, Perioperative quality and improvement. Anesthesiol Clin; 2012 Sep; 30(3):555-63PMID: 22989594, Contributing Editor: Safe Surgery Guide: Joint Commission Resources, Hand-Off Communications. Joint Commission Resources, Patient Flow. Joint Commission Resources, AHA Leadership Summit, ASQ World Conference, NPSF, ASC, World Conference on Health Care Safety, The Joint Commission.

ACHE member.

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