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Customer Service Sales

Location:
Clover, SC, 29710
Posted:
August 13, 2017

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Resume:

Richard Lewis

*** ******** **, ******, ** ***** 704-***-**** ac1s2d@r.postjobfree.com

Professional Summary

Self-motivated, self-starter with an emphasis on reaching goals. Over eight years of managing staff and the daily operations of a major fitness franchise. Also over eight years of customer service experience. Great leadership skills and enjoys to lead by example. Good understanding of computers, electronic devices, and circuits. Able to reverse engineer electronic devices, diagnose and troubleshoot issues, make necessary repairs, and re-build.

Education

ECPI August - 2017

Associates of Science, Electronics Engineering Technology with Honors 3.8 GPA

Dean’s List recipient

Michael Hamby Award recipient

Technical Skills

Electronics

Analog and digital electronic devices and circuits, troubleshooting and building circuits on breadboards and simulators; basic components of building complete working circuits, Multi-meter, Oscilloscope, Voltmeter, Signal Generator experience.

Electricity Fundamentals

Understand the principles of applied mechanics, Ohm's law, equipment and maintenance.

Computer Operating Systems

Possess working knowledge of Windows Professional; Windows Server; Windows NT; and Windows XP Professional/Home.

Computer Maintenance

Able to install, maintain, repair and upgrade PC's, laptops, and workstations.

Networking

Understand basic components of network; how to maintain, troubleshoot problems with a network including TCP/IP and OSI (Peer-to-Peer Network; LAN; WAN; WIFI).

Work History

Electronic Engineering Intern PSI Control Solutions July 2017 – Currently Employed

Reviewing electrical and design schematics for various manual transfer switches, generator tap boxes, and electrical panels.

Building and installing components onto a sub panel based off schematics.

Preparing the enclosure for the sub panel by drilling holes for handles, lights, and cam locks. Then, install those components on the enclosure.

Install all electrical wiring to all components based on electrical schematic.

Process final paper work, reports, and labels for the finished product.

General Manager Sportscenter November 2014 – July 2017

Reviewing applications, scheduling interviews, and hiring candidates based on interview process.

Training new staff on various gym protocols, membership and drink sales, paperwork and contract entry, and fitness equipment safety and operation.

Maintaining various types of fitness equipment. Diagnose, troubleshoot, and repair any malfunctioning equipment.

Taking inventory of gym supplies, office supplies, cleaning supplies, and sales product. Ordering supplies based off of inventory.

Listening to customer concerns and problems. Provide empathy and satisfactory solutions to customers.

Filling out daily reports, keeping and updating logs and books, making bank deposits, and other administrative duties.

Selling various gym products and memberships to customers to meet monthly quota goals.

General Manager Planet Fitness September 2007 – November 2014

Overseeing the daily operations of a gym and fitness center.

Oversaw the training of the staff in different aspects of the gym operations.

Oversaw the general maintenance and cleanliness of the facility as well as the fitness equipment. Made repairs to fitness equipment when issues arose.

Made orders for office supplies, drink supplies, cleaning supplies, and sales supplies based on current inventory.

Facilitating customer issues and complaints. Resolving issues in a way that was satisfactory to the customer with an emphasis on superb customer service.

Keeping track and updating logs, reports, deposits, and all other administrative paper work.



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