Manager Project

Abhishek CKS

Kernersville, North Carolina 201-***-**** **********@*****.***

Experienced program manager with over seventeen years of professional experience encompassing Thought leadership, ServiceNow Management, Security Administration, Process Orchestration, project management and Business Operations in manufacturing, banking and retail sector industries; Doer and planner in project management with proven track record increasing productivity, near accurate estimates, reduce cost of quality by adequate process application, and customer satisfaction right from Discovery Phase to post-implementation support, in collaborative and multi-disciplinary teams.

Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains using ITSM practices.

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives ; artful in communicating technical information in terminology best appreciated by the recipients – C-Level Executives, Business, Vendors or Technical team

Expert in agile and waterfall project management methodologies, process-oriented leader in IT Service Management (ITSM) and Service Governance; security-enabled data exchanges over Payment Gateways and Compliance driven process framework

Speaker at Oracle Technical, PMI and Leadership events across the world including USA, South Africa, India and virtual audience

Received Certification of Appreciation from PMI for my research paper to improve annual revenue of small retail stores in developing economies

Toastmasters Member and Supporter to help others gain confidence

Certifications

PMI Global Conference Awardee,Prince2, ITIL V3, Agile Scrum Master Certified, Oracle and AWS Certified Professional

Professional History

Buzz Clan, Dallas, March 2017 – present

Role: Program Manager (Oracle ERP Implementation, ServiceNow Management, Infrastructure and IT Ops Management)

Managed the project for Oracle ERP implementation of Payments and Receivables modules.

Managed ITSM engagements including deployment, migration, production support, and integration and developments projects for Service Now & Remedy tools.

Streamlined the processes – Incident Management, Release Management and Problem Management to ensure that the enterprise moves faster in growth and customer satisfaction.

Managed team to create CMDB enhancements and reporting; including ServiceNow dashboard and automated knowledge alerts, service request workflow management, service catalog management, catalog refreshes, automated approvals, default approver accounts and quality assurance

SME for ITIL process integration into operations using core ITIL principles

Rogers OMF, California, March 2016 – March 2017

Role: IT Project Manager

Providing administrative and operational leadership to AWS projects and tasks for the customer. Responsible for managing multiple AWS cloud development, hosting, and implementation tasks (schedule, quality, cost, risk) across the life cycle of cloud managed services, to include managing the work of architects, engineers, and vendors.

Develop project plans, proposals, reports, and task order and administrative reporting.

Managing the Planning Phase of the Cloud Migration project, involves a different approach of adding extra buffers, leads and multiple critical paths due to diverse technology footprint.

Walmart, Sunnyvale California, Jan 2015-Dec 2015

Role: Project manager/Onsite coordinator/Cutover Manager

Extensively worked as Cutover Manager for 8 projects I was responsible for Defining Cutover Scope/time window, Clarifying roles and responsibilities for all team members involved in cutover, determining black-out / brown-out periods for all legacy systems during the cutover window, Planning and Management of Mock Cutover Activities Planning and Management of Production Cutover Activities, Monitoring Production Cutover execution progress and issues.

Conduct Sprint planning meeting, Release Readiness review, Milestone Reviews, and business Go/No-Go reviews, produce deployment plans and run books, IT audits, maintain the release schedule for all core services and ensure alignment across key partners and vendors, design new and utilized standard templates during kick-off, requirements gathering, Requirements Traceability Matrix, document specifications, test cases, risk management, and resource planning.

Develop and monitor detailed plans for a project, including the schedule, the budget, progress reports and performance metrics in the form of KPIs and SLA Reports. I was responsible for outlining the duties of teams, identifying project goals, and establishing a project schedule.

Worked with the Business, Vendors and internal IT to integrate key milestones from this activity into the cutover plan.

Handle project delivery escalations, prioritize escalations, direct teams with possible solutions and schedules, update project plans and get sign-off

Responsible for building Business-IT PMO-specific Framework along with Service Management processes like ITSM integration to the mainstream business functions.

Responsible for documenting all project results and then reporting or presenting them to the client and senior management

Office Depot, Florida, USA, May 2010 – Dec 2014

Role: Project Lead

Managing the overall technical, delivery and vendor relationship for $15M program using Oracle Suite of products like ERP Systems, Risk & Compliance cloud based solution, BI Reporting product OBIEE and custom client-made IT products.

Involves working with team of more than 250 consultants across different time zones, several key business stakeholders each from every geographic region, more than 200 testers, engage with multiple System Integrators and ISV partners, internal & external auditors

Deep involvement in the planning and execution of the migration plans to migrate and/or decommission application instances and servers in scope without disruption to business groups.

Recognized as a trusted business partner by asking the right questions to the teams and vendors, influencing their technical decisions in adopting a new product or technology or capacity sizing of the IT infrastructure

PMO executive for $15M database Migration & Upgrade project; move between agile and waterfall approaches for different projects at the same time; create delivery and process templates for the team; Used Primavera, SharePoint, Microsoft Projects for projects planning, resource tracking, and task allocation

Handle project delivery escalations, prioritize escalations, direct teams with possible solutions and schedules, update project plans and get sign-off

Used Clarity, SharePoint, Microsoft Projects for projects planning, resource tracking, and task allocation

Utilized JIRA for recording user stories and results for the sprints in Agile projects

Create Ishikawa diagrams for root cause analysis for UAT defects

Provided IT support, client relationship, project management, vendor management, and warm cutover for business partners to perform their tasks after go-live

Managed project financials including cost estimate using EVM method and identification of critical path for phased deliverables and the entire project

Alcoa, Pittsburg: Mar’2008 to May’2010

Technical Project manager

Managing installation, upgrades, patches, TAR support, database tuning and concurrent manager administration, cloning along with Oracle Apps SYSADMIN functions.

Duties included database creation, database tuning/reorganization, SQL statement tuning, backup/recovery and general troubleshooting.

Involved in developer/integrator relations, script development, documentation and DBA training.

Understanding business process, study and analyze workflow to design solutions.

Participating in Pre Sales Support like Proof of Concept, RFP Study, Proposals etc.

Oracle, India/USA, Sept’06 – Feb’08

Technical Project manager

Managed multiple change and migration projects, designed to deliver benefits to client organizations

Provided infrastructure to run projects successfully as a member of the team of project managers

Skilled expertise in Performance tuning of Oracle Applications (from 11.0.3 to 11.5.10.2/Rel12 and Rel12.1)

Expertise in SOA Administration JVM and OC4j tuning, Heap size, Garbage collection and Failover for BPEL and trace and log and Integrated Single-Sign On with OID and implemented SSL Security.

Kpit Cummins Infosystems Ltd., Pune, Aug ‘03 to Jan ‘06

Received Global Financials Savings Award for leading the financial savings initiative. This led to 150-200% increase in projected cost savings from the accounts.

Involved in tasks like to gather requirements from business users, create use-case documents, supervise and work with team members, co-ordination with the offshore team and represent the team in client meetings, report any delays in the task delivery

Implemented best practice of security and Managed data integrity & data security, involving back-up and user configuration.

Involved in all installations and upgrades of ORACLE Financial systems from 11.0.3 to 11.5.10

Served as Oracle Financials System Administrator as well as the UNIX System Administrator.

Performed day-to-day team administration and performance monitoring activities as well as appraisal for the team.

Early Career

Anatronics India, Pune as Senior Apps DBA from April 2002 to July 2003.

Softlink Technologies (P) Ltd. as IT Consultant from March Feb 2000 to March 2002.

Clover technologies (P) Ltd. Pune as DBA/Developer from Feb 1999 to Dec 1999.

Mercedes Benz India Limited, Pune as Trainee from March 1998 to December 1998.

Education

MBA in Project Management from Capella University, Minneapolis, USA (Present)

Bachelor of Engineering in Computer Science, Yashwant Rao Chauhan College of engineering & Science, Nagpur, India, 1996

Visa Status

H1B

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