Elizabeth Mattke

rd

*** * ** ** *******, Iowa

319-***-**** or 319-***-**** (cell)

Skills

Microsoft Word

Microsoft Excel

Typing 60 wpm

Multi-line telephone

** ***

Data Entry

Filing

E-Automate/NextGen

Copy Machines

Fax Machines

Lamination

Adding Machine

CRM

Oracle

Postage Machine

Folding Machine

UPS ready

Scale for UPS

Education

Waverly-Shell Rock High School, Diploma, General 1974-1977

B.I.T Cedar Falls, Iowa, Diploma, Legal Assistant 1985-1986

GPA 3.45

Work History

CUNA Mutual temp position-Kelly Services-Waverly, IA Jan 2017 to May 2017

Data Entry

• Investigated bad addresses on mail returned, entered correct information into the CUNA LifePro or

AD&D system using various search locations provided.

• Folded and prepared mailings several times a day per schedule prepared by the manager

Electronic Engineering temp position-Express Personnel-Waterloo, IA Oct 2016 to Jan 2017

Front Desk receptionist

• Answered multi-line telephones and transferred calls as needed

• Prepared the shipping the day

• Accounts Receivable and entered into computer

• Got the mail and distributed it to the proper person

• Prepared orders for customers

• Customer Service per telephone and email

Waverly Utilities temp position-Manpower-Waverly, IA Jan 2016 to Apr 2016

Receptionist

• Answered multi-line telephones and transferred calls as needed.

• Assisted customers with communications package questions on the telephone and in person by the

specified date to help them to make the decision if they would like our system installed when it is completed.

• Assisted the office manager with projects as needed.

• Assisted in the marketing project to get the information on the new Communications out to the

public.

• Assisted the Accounting department by scanning and filing older files to help organize their accounting

system.

• Emailed a list to another employee of potential clients as they called in so they could be added to the list

of prospects to call on later when installing.

ASI Computer Systems- Cedar Falls, IA Oct 2013 to Sep

2015

Sales Assistant

• Contacted prospects through telephone, email, fax or other communication methods.

• Developed sales strategy with Account Manager to generate leads.

• Explained features and benefits of ASICS and/printmaker and/or ASI Smart Books to prospects.

• Logged all contacts with customers or prospects, whether verbal or in writing into

• CRM with adequate notes after each contact.

• Sent prospective customers appropriate correspondence.

• Maintained relationships with customers in assigned territory.

• Attended periodic sales meetings to improve knowledge of all ASICS products and services.

• Completed industry education seminars/classes as assigned.

• Met all individual and company metrics and goals established by leadership.

• Communicated and maintained professional rapport with prospects, customers and coworkers.

• Demonstrated teamwork, professionalism, cooperation and positive support with coworkers and

management as well as the other departments within the company.

Grainger Industrial Supply/ InSync-Temporary Position - Waterloo, IA - July 2013 to September 2013

Customer Information Validation Agent

Made outbound calls to current customers to validate the customers information.

Entered data and maintained a database of existing or potential customers

Retrieved, compared, and updated data as appropriate

Zoetis-Temp position - Hired by Matrix-Charles City, IA Apr 2013 to Jun 2013

Quality Specialist

• Updating of Standard Operating Procedures

• Verify information in QPS with SOP's given to us to make sure all information is correctly stated and to fill

all gaps

• Looked up information on the webviewer to find information needed to complete the Sop's.

• Updated information in Pdocs to reflect corrections

• Entered action items into the Intranet for the department to take care of their missing gap by a specified

due date

Temp position- Remedy – Waverly, Iowa Aug 2012 to Dec

2012

Staff SupportPathways

• Answered multi-line phones and set up appointments for counselors and Doctors

• Transcription for Doctors and Nurse Practitioners

• Read charts for medications to be dispensed to clients

• Faxed information requested by different medical/state office about the clients verified insurances with

clients

• Made sure state recommended forms were updated on clients and then updated the client records to

show current dates.

• processed payments when a client would make a payment

Terex Temp position - Aerotech - Waverly, IA Jun 2012 to Aug

2012

Clerical

• Helped the accounting department with updating the computer system by processing information that did

not transfer over when they updated the systems

Pioneer Hybrid -Kelly Services temp position - Waverly, IA Mar 2012 to May 2012

Clerical

• Scanned bar code from packing slip to print new labels to sort corn/beans

• Sorted corn and beans into alpa numeric order for planting

Precious Angels - Waverly, IA Aug

2008 to Jan 2012

Daycare

• Provided in-home care for preschool children

• Implemented daily activities

• Meal and nutritional planning

Copyworks, Inc -Cedar Falls, IA Aug 2007 to Aug

2008

Account Management

• Accounts Receivable

• Collections

• Assisted customers with their needs in copying

• Balanced daily books and bank account

• Month End reports

CUNA Mutual-Temp position -Kelly Services-Waverly, IA Apr 2006 to Aug 2007

Licensing Specialist

• Helped with the licensing process

• Executed the licensing process for a state given to me to complete their credit licensing by a given date

• Assisted the other licensing specialists in whatever duties I could to help them meet their deadlines.

• Assisted with the licensing department on other states while one gal was out on medical leave, I took

over her states to complete while she was out.

• Processed ADD applications and verified information was correct before they went out

Temp position - Express Personnel - Waterloo, IA Jan 2006 to Mar

2006

Accounting II -Omega Cabinetry

• Assisted the accounting department by looking up invoices that were requested from the customer

service department

• Scanned them into their intranet system

• Entered invoices into system and delivered them to the person who requested the information.

• Sorting through stacks of shipping invoices and filing in proper areas, making sure that if there was any

missing items that the invoices got pulled and put into the proper stacks for further investigation

Automated Business Products - Waterloo, IA Aug 1997 to Jul

2005

Receptionist/Bookkeeper

• Provided all facets of receptionist duties

• Accounts receivable

• Accounts payable

• Purchasing

• Service contracts

• Sales orders

• Assisted service department with work orders and inventory

• Customer relations

CERTIFICATIONS/LICENSES

National Career Readiness Certificate

November 2015 to Present

Certified as Silver to prove that I demonstrated real world skills identified by employers as critical to workplace success,

showing I am ready to work.

Contact this candidate