Insurance Manager

Andrew Dayn

**** ***** ********** *** *****, CA *2130 760-***-**** ac1rsi@r.postjobfree.com I www.linkedin.com/in/andrew-dayn-7585105

Career Summary

Strong operations background with a solid track record of timely delivery

Ability to resolve complex customer issues while providing exceptional customer service

More than 15 years of experience in program and customer relationship management including managing on shore/off shore distributed multi-lingual delivery teams (US, Canada, Eastern Europe, China) for US and international clients

Managed projects in excess of $10M in revenue, multiple projects simultaneously, multiple clients, international clients (US, Canada, Brazil, New Zealand, Japan, Europe, Australia)

Driven individual displaying a high level of initiative, encouraging collaborative leadership to motivate and inspire large and diverse IT teams through a “lead by example” approach

Strong analytical, leadership, negotiating, and management skills

Experience

EIS Group LTD, San Francisco, CA 2006 - Present

EIS Group is the only company that provides to insurers a full suite for personal lines, commercial lines, and benefits, all on a single, unified platform.

General Manager, Solution Support (2014 – Present)

Director, Program Management; Exigen Insurance Solutions (2013 – 2014)

Program Manager, Insurance Delivery; Exigen Services (2006 – 2013)

As General Manager built and managed a distributed on shore/off shore Solution Support organization (US, Canada, Eastern Europe, China) with 80+ direct and indirect reports and domestic and international insurance client base including US, Canada, Brazil, New Zealand, Australia, Japan, etc.

Supported EIS Group– Policy administration and underwriting for personal and specialty lines of business (Auto and Homeowners, Umbrella, Inland Marine), Claims management, Billing and finance, Customer engagements, third party integrations, data migrations and conversions. Examples of projects delivered and supported:

oTop 10 US insurer – (2008 – 2016) Full P&C EIS product suite for personal and specialty lines of business (Auto and Homeowners, Umbrella, Inland Marine), Claims management, Billing and finance, customer engagements, 3rd party integrations, data migrations and conversions

oTop 20 Personal line US insurer – (2009 – present) Personal line (Auto), Policy and Billing cores with more than 5,000 users, 1.4M+ policies, replaced 8 legacy policy admin and 3 legacy billing systems

oQuebec-based Personal line insurer – (2010 – present) Policy, Claims, Billing and Customer cores with 14 new products including introduction of company’s first independent agent/broker product in 6 weeks

oRegional Specialty underwriter of homeowner’s insurance – (2009 – present) Policy, Billing for coastal Homeowners and specialty lines of business, customization, 3rd party integrations, data migrations and conversions supporting 25-40% y-o-y book of business growth

oBusiness Process Outsourcer – (2011-2014) Building and supporting custom Claims processing and e-Commerce system and implementation and supporting of the Bright Pattern cloud contact center for the insurance BPO in Tokyo, Japan (Auto and specialty insurance products)

oEIS Group internal project – (2016) Implemented and supported “BambooHR” HR solution companywide for EIS Group 1000 employees across 11 EIS Group locations (US, Canada, Asia/Pacific, Europe, China)

Responsibility for P&L management on revenues of $21M per year

Demonstrated strong team building skills. Continuously mentored and trained project and development managers, business analysts and QA leads

Standardized and implemented across solution support organization requirement gathering, development, testing, and implementation best practices

Successfully led solution implementations and upgrades of the EIS Policy Administration systems coming in on-time and within budget

As Program Manager managed multiple delivery and support projects generating total revenues in excess of $10M including both SaaS and “on customer premises” implementations

Managed distributed on shore/off shore delivery and support teams of business analysts, developers and quality assurance specialists

Ensured client satisfaction and timely delivery of existing business commitments, aligning customer needs and solution design through highly interactive and collaborative efforts on the part of the client, Exigen Insurance Solutions (EIS) personnel, and the Exigen Services Delivery organization

Engaged the necessary resources to plan, price, organize, develop, test, and implement the EIS Suite of Products according to Agile software development methodologies

Generated and managed the Statement of Work (SOW), conduct contract negotiations (strong negotiation skills), monitor project financial performance and oversee a variety of project and management reports, coordinated team capacity planning with customer

Exigen Group, San Francisco, CA 2000 - 2006

Privately held group of companies comprised of Exigen Capital, a Private Equity firm that invests to convert operational functions into independent, profitable businesses; Exigen Insurance Solutions, an enterprise software company serving the P&C Insurance industry; and Exigen Services, a global application outsourcing company.

Director of Corporate Development; Exigen Group (2000 – 2006)

Focus on organizational improvement and efficiency

Directed PMO office

Managed Mergers & Acquisitions, post-merger integration of several companies in the United States, Canada, and Eastern Europe

Created and managed the Exigen Tech Support organization, supervised the Exigen European Sales operations

Built and maintained the Exigen intellectual property and patent portfolio

Ingenex, Inc., South San Francisco, CA 1995 - 2000

Founded in 1993, startup Biotech company, gene therapy.

Director of Development,

Brought two gene-therapy product candidates through development, GMP manufacturing and Phase I clinical trials

Strategic planning and project resource allocation of several gene therapy products

Identification of collaborators, negotiation of contracts, and direction/management of several academic and industry laboratories for multiple pivotal research and development projects and budgets in excess of $5M

Designed clinical trials and coordination of technical support and supervision of Investigational New Drug (IND) applications in the US and Germany

Supervised contract manufacturing of clinical grade products in support of clinical trials

Assessed new technologies

Technology development. Managed a technology development team

Presented to relevant R & D community, including potential corporate partners, and regulatory agencies globally

Interacted with patent council to ensure protection of Company’s intellectual property. Maintenance of Company intellectual property portfolio

Negotiated several licensing deals with more than $1M in upfront payments

Pangene Corporation, Menlo Park, CA 1994 - 1995

Founded in 1994, startup Biotech company, gene therapy.

Group Leader and co-founder

Developed the Company's Business Development Plans

Presented to relevant R&D community, including investors and potential corporate partners

Participated in conception and development of science programs

Developed new approaches to gene therapy based on enhanced homologous recombination

Formulated of a new strategy to the development of anti-tumor cell vaccines using enhanced homologous recombination

Abbott Laboratories, Abbott Park, IL 1992 - 1994

Abbott Laboratories is a diversified pharmaceutical and diagnostic company, one of the world’s 10 biggest.

Scientist/Senior Scientist

Assessed new diagnostic technologies

Developed new methods of novel binding agent for diagnostic applications

Developed expertise in areas of Molecular Modeling, Protein Engineering, Phage display, and GLP/GMP

Interacted with patent council to ensure proper protection of intellectual property

Supervised Associate Scientists

University of Illinois at Chicago, Chicago, IL 1990 - 1992

Postdoctoral Fellow

University of Rochester, Rochester, NY 1989 - 1990

Research Specialist

Education

PhD in Molecular Microbiology from Gamaleya Institute of Epidemiology and Microbiology, Russian Academy of Sciences 1988

MS in Organic Chemistry and Industrial Microbiology from Moscow Mendeleyev University of Chemistry and Technology 1983

Golden Medal for Graduate Scientific Achievement awarded by the Ministry of Higher Education of USSR

Licenses

Private Pilot (SEL) with instrument rating – FAA

Life-Only Agent, Accident and Health Agent – 0L80833. State of California, Department of Insurance

Patents & Publications

Author of 6 issued US patents

Author of 20 scientific publications

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