Administrative Assistant Customer Service
Resume:
Dorothy J. Bretz
St. Joseph, MI 49085
**************@******.***
Skills
Extensive experience of all aspects of office management, including scheduling, accounting, billing collection, negotiating financial arrangements. Ability to demonstrate excellent customer service skills in reaching high agreement between all parties and high levels of customer satisfaction. Committed to maintaining efficiency with process improvements and knowledge of monitoring work performance.
Experience
September 2002 - PRESENT
Patrick Hellner, DDS, Stevensville MI- Business Manager
● Manage daily production / scheduling.
● Manage insurance billing and verification.
● Negotiate financial arrangements and collection. (maintained 99% rate for past 13 years).
● Process payments and prepare bank statements.
January 2001 - March 2002
Medterm Inc., Knoxville TN- A dministrative Assistant
● Manage Payroll.
● Manage accounts payable and receivables.
● Order and manage office equipment and supplies.
● Appointment and meeting scheduling management.
● Facilitate client contacts for potential new business. Additional Experience
● Proficient with using Quick Book Software.
● Familiar with MS Office Software.
● Familiar with compliance of OSHA and HIPAA requirements. Education
Macomb College, Warren MI - Associate of Applied Science Studies
Contact this candidate