Service Professional Experience
Resume:
Louis Salomon Janvier
*** ***** ******* **** **** Norriton,PA 19403
**********@*****.***
SUMMARY
Banquet/Audio Visual Supervisor with substantial years of experience in the Hotel/ Hospitality Industry with proven success in operational efficiency. Keen ability to lead and empower staff to deliver optimum performance by creating a shared vision of success. Areas of competency include:
•Profit & Loss Responsibility
•Manageing Execution
•Purchasing & Inventory Management
•Team Building
•Policy & Procedure Accountibility
•Effiecient in Microsoft Office
Professional Experience
Marriott International Corporation 1992-2014
Philadelphia Marriott West, West Conshohocken, PA
Banquet Attendant (1992 to 1996)
Banquet / Audio Visual Supervisor (2000 to 2014) Managed the labor, food, beverage and daily operations, including Banquets/Catering and Audio Visual.
•Monitored the department’s actual and projected sales to meet or exceed revenue goals and identify and addressed opportunities.
•Assisted in helping develop and implementing a property-wide strategy that delivered our product and service and met or exceeded the expectations of the brand’s target customer and property and provided it a return on investment.
•Identified opportunities to increase profits with existing processes while encouraged innovation and implementation of the necessary change.
•Verified that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
•Verified that cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
•Set goals and expectations for direct reports using the performance review process and held them accountable for successful performance.
•Achieved and exceeded goals including performance, food, beverage and labor.
Louis Salomon Janvier page 2
Managed the daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
•Monitored and maintained the productivity level of employees.
•Maintained the operating budget, and verified that standards and legal obligations are followed.
•Created and maintained a property environment that emphasized motivation, empowerment, teamwork and passion for providing service.
•Provided service that went above and beyond for customer satisfaction and retention.
•Improved service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
•Took a proactive approach when dealing with guest concerns.
•Reviewed comment cards and guest satisfaction result with employees.
Philadelphia Marriott, Philadelphia, PA
Banquet/AUDIO VISUAL SUPERVISOR (2001 to 2015)
Banquet Attendant (1992 to 1996)
Banquet Server/banquet bartender (1997 to 2000)
Doubletree valley-forge inKing of Prussia
Bell man / van driver (4/27/2015)
Banquet server/Bartender (5/18/2016)
Hilton Garden Inn Oaks
Banquet and restaurant Server (5/11/2015)
Education
I had 3 year college French education and 3 year TV. production skills.
SPECIAL HONORS ACTIVITIES.
MVP INTERNATIONAL
Certified Operates the largest technical training and support program of its kind in the the world.
Certifications
•Food Safety Certification, ServSafe
•Event Operations/Event Planning Certification
•RAMP Certification
•Wedding Planning Certification (internal)
•TIPS Certification
•Green Meeting Certification (internal)
Louis Salomon Janvier page 3
•Verified that cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
•Set goals and expectations for direct reports using the performance review process and held them accountable for successful performance.
•Achieved and exceeded goals including performance, food, beverage and labor.
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