Customer Service Sales

BRENDA GIBSON-WILLIAMS

**** ***** *** ******

Maywood, IL 60153 Cell: 312-***-****

******.******@*********.***

PROFESSIONAL PROFILE

High-performance, results-oriented and self-motivated customer service professional, with over 10 years of experience in fast-paced, often, business settings logistics experience. Exceptional sales & tech support includes Help Desk work; strong, analytical and B2B operational skills; outstanding client relations. Solid interpersonal communication skills - verbal & written; quickly and easily adapts to new technology, Motivated, persuasive, dedicated and professional. Core competencies, with selected achievements, include:

CUSTOMER SERVICE/CLIENT RELATIONS

•Build better customer relationships by providing superior follow-up and follow-

through on orders and product requests

•Powerful client advocacy – resolves problems and issues quickly and easily whereby maintaining and retaining old clients and attracting new ones

•Conforming authorizations of insurance.

•Identifying debtors who are eligible for charity packages

•Informing debtors about Medicaid and Medicare

•Provides new hire training and development for smooth transition into successful

customer service strategies and techniques; enhance employee performance and

customer satisfaction

•Evaluate customer feedback to improve customer experiences and increase customer and product loyalty

•Continuously contribute to company business via personal and professional growth

•Expert call center operator and client care facilitator

SALES ASSISTANCE

•Open/closed retail establishment, daily

•Tracked customer purchase orders; maintained sales inventory

•Kept abreast of sales/company processes and procedures

•Increased sales activities via in-store promotions

•Tallied and balanced cash receipts, daily

GIBSON-WILLIAMS, BRENDA/Resume2

TECH SUPPORT/ HELP DESK

•Research and resolve customer complaints to ensure customer retention and satisfaction. Also listen professionally to caller inquiries and route calls to other department as necessary.

•Perform trouble shooting; identifying and resolving technical and system issues,

•Ongoing maintenance of equipment inventory

•Respond to routine technical questions, including postage meter exchanges.

•Continuing documentation of help desk ticket resolutions

•Guide customers through downloading software and other systems

Customer Service Consultant

•Responsible for incoming calls

•Assist customers requests

•Defuse tension or negative emotions while remaining polite, friendly, and helpful

•Respond to questions and keep customers informed

•Guide the call and control the conversation

04/2015-11/2015 Ace Hardware, Customer Service Consultant, Oakbrook, IL

05/2014-04/2015 Ploutus LLC, Employment Agency, Palatine, IL

01/2014-4/2014 Miramed Revenue Group, Collections Lombard, Il

10/2011-01/2014 PRODUCT EVALUATIONS, Call Center Representative, Oak Brook, IL

1/2004-2008 TEMPORARY ASSIGNMENTS, McGraw-Hill, Pampered Chef,

ASAP Software, Invensys Appliance, Primary Relocation, LLC,

Help Desk Tech, Customer Service Representative, Media Support,

Broker Assistant, Technical Support, Sales Associate

2/2002-2/2004 T-MOBILE, USA, Sales Representative, Oak Park, IL

Voice-Over Specialist– freelance announcer for various commercials–national brands;

& industrial film, videos

EDUCATION

A.A. General Studies, Triton College, River Grove, IL

President’s List 2010

Addiction Counseling Certificate

•Information Technology Studies, DeVry University, Addison, IL

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