LaShunda Golden
Dallas, TX *5217
**********@*****.***
A professional with a unique combination of business and technical skills, seeking a challenging position with an organization that will effectively utilize my experience, training and abilities which offers opportunities
for growth and advancement.
Volunteer Coordinator/ Bereavement Coordinator
Altus Hospice
4/2016 – 6/2017
Recruit and train volunteers
Generate appropriate volunteering opportunities and role descriptions based on the needs of the organization.
Monitor, support, motivate, and accredit volunteers and their work.
Support the patient and family's spiritual and cultural beliefs.
Maintain files and documents in accordance with regulatory requirements.
Provide bereavement education and support for any hospice patient/family members who request help as well as requests from the community and other individuals.
Medical Records Clerk/Volunteer Coordinator
Compassionate Care Hospice
1/2015 – 4/2016
Gather patient information by collecting demographic information from a variety of sources, interacting with registration areas and physicians offices.
Maintain patient confidence by keeping patient records information confidential.
Maintain billing using ICD9 and ICD10 codes.
Interview and recruit volunteers and ensure they are appropriately matched and trained for a position.
Promote volunteering through recruitment and publicity strategies and campaigns.
Research and write volunteer policies and procedures.
Site Revenue Coordinator
Gentiva Hospice Dallas, TX
10/2013-8/2014
Coordinate review and analyze documentation and data entry supporting Medicare, Medicaid, and Commercial payers requirements to ensure accurate and timely billing.
Insurance verification, authorization, certification, and recertification state required documentation for Medicaid and Room and Board payments.
Maintain the bill hold report and continually reviews the prior month bill hold to resolve outstanding items on the report that prevent billing.
Monthly accounts receivable and accounts payable functions
Receptionist/ Medical Records Clerk (McKinney, TX)
● Answered, screened, and directed inbound calls
● Assist clients and escorted them to there correct destination
● Prepare meetings, set up appointments, send out faxes and mailings
● Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.
Lead Document Reviewer
The Bank of New York Mellon Irving, TX
5/2007 – 10/2013
Review new and existing collateral loan files to ensure that the files are in compliance with the standards set forth by Ginnie Mae, Fannie Mae, and Freddie Mac
Reinstate loans that have been returned for safekeeping due to foreclosure proceedings
Send out docs that are no longer housed at this document custody center using UPS, and FEDEX, billing customers according to the standards and guidelines set forth in the customers contract
Create and produce daily production numbers
Data Entry Specialist II
Prepare documents for data entry
Respond to requests for information and access relevant files
Check completed work for accuracy
Accounts Receivable Agent
Silverleaf Resorts Dallas, TX
10/1998-4/2007
Utilize proprietary Software for inputting customers information
Check, verify, and post journal entries, accounts payable vouchers, and accounts receivable invoices and payments
Contact and interact with customers
Maintain daily income and audit various data entry transactions to ensure service quality
Receptionist
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
Maintains security by following procedures; monitoring logbook; issuing visitor badges
General Office functions (data entry, mailing, faxing, coping)
Professional Goals
Continue to grow in Leadership and Knowledge
Interact and share with Team members
Organizational and strategic planning
Education
Business Management Center
Dallas TX