Customer Service Sales

Brenda Mitchell

**** ********** ***, **** *****, GA 30344 678-***-****

Professional Summary

Quick, extroverted professional with10+ years of experience in housekeeping and 2+ years’ experience in providing laundry services. Great communication skills and the ability to stay alert during duty hours. Excellent customer service skills. Adept at maintaining a clean laundry room getting hotel guest orders completed on time. Highly skilled in operating all kinds of machinery in laundry and dry cleaning areas including washers, dryers, ironers and towel folders.

Core Qualifications

Linen handling

Complete requisitions

Communication

Stocking linen closets

Dirty linen sorting

Housekeeping

Linen inventory

Cleanliness

Attention to detail

Reporting damage

Organization

OSHA regulations

Experience

HYATT ATLANTA MIDTOWN HOTEL, ATLANTA, GA 30309

LAUNROMAT ATTENDANT

02/21/2014 – PRESENT

•Cleaned and ironed linens and uniforms

•Collected dirty towels from guest rooms and pool area and bring to laundry

•Maintained and stocked chemicals in laundry room

•Provided clean towels to guest rooms

•Prepared and distributed towels, linens, and rags to different departments

•Arranged and maintained a sanitary hallway and area outside of the laundry rooms

•Ironed all table cloth and other particular linens by hand

BRITTANY MAIDS HOME CLEANING, ATLANTA, GA 30329

HOUSEKEEPING

01/05/2007 – 01/08/2014

Cleaning high-end residential homes

Check and changed linens throughout houses

Wipe down and dusted fixtures, surfaces, and baseboards.

Washed dishes and put away dry flat, table, and glassware.

Completely organize, clean, and sanitize toilets, sinks, showers and kitchen surfaces.

Sweep, vacuum, and mop floor

Deep clean problems areas in each home

Laundered bedding and made up beds for clients

Proving satisfactory customer service

SHERATON HOTEL, ATLANTA, GA 30303

HOUSEKEEPING

04/15/2002 – 06/20/2004

•Clean rooms, lounges, lobbies, bathrooms and hallways

•Vacuum and wash carpets and rugs

•Empty wastepaper baskets and ashtrays

•Transport trash to waste disposal equipment

•Dust and polish wooden surfaces and furniture

•Replace light bulbs and repair fixtures

•Replenish bathroom and mini bar supplies

BURLINGTON COAT FACTORY, BUFORD GA

SALES ASSOCIATE

06/12/1999 – 05/05/2001

•Support a customer-centric culture, where full energy and activity of the store team and focused on delivering highly satisfied customer experiences

•Process merchandise to be on floor, replenishing merchandise to ensure that there is a full and abundant sales store

•Maintains back room under stock, including both merchandise and non-merchandise, to brand standard to enable efficient replenishment

•Replenish merchandise to company standard by ensuring that all skus are represented on the sales floor and knowing merchandise availability of all categories in the back room

•Contribute to building a high performance team

•When assigned to sales floor, deliver a highly satisfying customer experience that builds loyalty and enables consistent sales and profit growth

BIG “B” DRUG STORE, ATLANTA, GA 30303

CASHIER

05/20/1995 – 07/08/1997

•Handle cash transactions with customers

•Scan goods and collect payments

•Issue receipts, refunds, change or tickets

Resolve customer complaints, guide them and provide relevant information

•Greet customers when entering or leaving establishments

•Maintain clean and tidy checkout areas

•Keep reports of transactions

•Bag, box or wrap packages

•Pleasantly deal with customers to ensure satisfaction

ISS CLEANING SERVICES, ATLANTA, GA 30303

HOUSEKEEPING

04/20/1992 – 07/08/1997

•Cleaning high-end residential homes

•Check and changed linens throughout houses

•Wipe down and dusted fixtures, surfaces, and baseboards.

•Washed dishes and put away dry flat, table, and glassware.

•Completely organize, clean, and sanitize toilets, sinks, showers and kitchen surfaces.

•Sweep, vacuum, and mop floor

•Deep clean problems areas in each home

•Laundered bedding and made up beds for clients

•Proving satisfactory customer service

Education

Jackson County High School

Braselton, GA 30549

Aug 1976 – May 1980

Additional skills

Excellent attention to detail

Ability to work independently and work in a team

Able to adhere to company’s Policies and Procedures

Competent at responding quickly in emergency situations

Physical Capabilities

Profound ability to lift 50 pounds and move 75 pounds

Able to stand for extended periods and carry out manual repetitive labor

Contact this candidate